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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.5
322 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 322 reviews

April 22, 2026

Great service and got me in and out in a great amount of time. Keep up the good work. More

by bradfield52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for highlighting the quick turnaround on your Jeep Gladiator service. We appreciate your feedback and look forward to assisting you again.

April 22, 2026

Kept in the loop through the day with phone calls. Quick fix by the folks in the service department! More

by hvysmkshowin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy
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Apr 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for the five-star review and for trusting us with your Jeep Grand Cherokee. We’re glad our service team kept you informed throughout the day and delivered a quick repair.

April 21, 2026

Easy to deal with everyone was fantastic made me feel very comfortable and happy while buying a car More

by abchandler22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shundric Fuller
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Apr 21, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your experience. We’re thrilled our team made you feel comfortable and happy while you picked up your new Dodge Charger. Enjoy every drive!

April 21, 2026

My experience was good. Mr. Reed always offers top tier professionalism, and he works to respond in a timely manner. More

by tcooper_03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Reed
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Apr 21, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to hear our service team delivered professional care and prompt responses. Thank you for trusting us with your Dodge. We look forward to welcoming you back.

April 20, 2026

Great team they make sure you are well taken care of and updated through out the whole process. 10 out of 10 More

by bigtely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Apr 20, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing how our service team kept you informed during your Ram 1500 service. We’re thrilled to earn a perfect rating and glad you felt well cared for. Please reach out if you need anything else for your Ram 1500.

April 20, 2026

Service was as briefed, the service department seemed to work hard to get the parts required and get my car back to me as fast as possible More

by audra.k.forteza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy B
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Apr 20, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to hear our service department followed your briefing and sourced parts efficiently for your Jeep Grand Cherokee. Getting you back on the road swiftly matters to our team. We’re here whenever you need further assistance.

April 17, 2026

I took my 2018 Jeep Wrangler in for the 125K service. Samantha Did a great job helping me. More

by stablera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 17, 2026

I bought a used car. They didn’t tell me that it was wrecked the back end messed up and he’s gonna still make me pay 175 towards the 500. More

by fosterjenny37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Milligan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Jenny, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

April 16, 2026

Took truck in for scheduled service and all done timely. Ms Tuberville is a great service rep. More

by edko49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Tuberville
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Apr 16, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for choosing us for your Ram 2500’s scheduled service. We’re glad the work was completed on time and that our service team met your expectations. We appreciate your feedback and are here for any future maintenance needs.

April 16, 2026

Great customer service, staff was great, coffee was good, waiting time was reasonable and understandable More

by alfonsusescalona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Apr 16, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for highlighting our friendly staff, good coffee, and reasonable wait times during your Jeep service. We’ll be sure to pass your comments along to the team. We look forward to assisting you again.

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