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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.4
287 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 287 reviews

March 25, 2026

Staff at Ross Doning Friendly, knowledgeable, professional, efficient,, capable. Accommodating, listened well, cooperative, customer focused More

by nathanmikel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We’re grateful you found our team friendly, knowledgeable, and efficient during your new Jeep Compass purchase. It’s wonderful we could listen to your needs and provide accommodating, cooperative service throughout the process. Enjoy your Compass, and we look forward to assisting you again.

March 25, 2026

I have been a client of the Dealership for many years. The staff genuinely cares about the service they provide. I would recommend this Service Center. More

by barbarahouse
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with the Service Team Members - Did not get names
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Your ongoing loyalty means a lot to us. We’re glad our team took great care of your Chrysler 200 and value your recommendation. We look forward to assisting you at your next visit.

March 25, 2026

Samantha and the service department are always a pleasure to deal with. I always bring my jeep here for service More

by Jldriskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for the 5-star rating. We’re glad you’ve had such a positive experience with our service department. We appreciate your loyalty and the trust you place in us when bringing your Jeep in for service.

March 24, 2026

Excellent Customer Service at Ross Downing Jeep Ram. Brandy Bowen, got my truck in and taken care of quicker than anticipated . Will have my business from now on. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Bowen
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Mar 24, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for bringing your Ram 3500 in for service. We’re glad we could finish the work sooner than expected. We look forward to assisting you again.

March 24, 2026

The experience with the service department was not only easy but the people were professional as well as friendly. Thanks More

by woodward_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sarah
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Mar 24, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your feedback. We’re glad the service on your Jeep Wrangler Unlimited was both professional and hassle-free. We appreciate your trust and look forward to helping you again.

March 23, 2026

This a dealership that exemplifies professional while being personable which Is needed for Customer Service that’s rare nowadays. More

by TBEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Reed
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Mar 24, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for highlighting our team’s blend of professionalism and friendliness. We’re pleased to hear your Jeep service visit met your expectations. Thanks for choosing us.

March 23, 2026

I was immediately greeted and attended to by Samantha. (I believe that was her name). She remembered me as well. She was great. A thorough inspection and oil change was done. I’m a satisfied customer More

by mada johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Mar 23, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Hello there, thank you for sharing your experience. We’re glad our team remembered you and provided a thorough inspection and oil change on your Jeep Renegade. It’s great to know you left satisfied and we look forward to your next visit.

March 22, 2026

Contract botched, causing extreme anxiety! Vehicle delivered with Wheelwell loose missing screws. Mudflap loose. Disappointed More

by Kitty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylon was super nice! Sweet kid.
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Mar 26, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We're sorry to hear about your experience, Kitty, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 21, 2026

Other than letting us come back the next day to finalize purchase, appreciate then staying so very late to close everything up in one day. More

by PAMHENDERSON82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for returning to finalize your new Jeep purchase. Matt was glad to stay late and complete everything in one day. Enjoy driving your Jeep and let us know if we can help in the future.

March 20, 2026

Once again, my lug nut was not tightened. After my last experience of my whole tire coming off, causing extensive damage; decided to give yall another chance. Especially being this service wa More

by whitfield0505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea names
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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