Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.5
322 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
Contact Dealership

1150 Schillinger Rd S

Mobile, AL

36695

Directions

By Type

Showing 322 reviews

April 01, 2026

Good service! Good service on take home shuttle, Bad service on pickup shuttle, Great on repairs.. First time using your dealership will use it again. More

by lottslot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy and Samantha very nice and very knowledgeable!
Report | Print
Apr 02, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for choosing us for your Jeep Grand Cherokee service and for the five-star rating. We’re pleased to hear the take-home shuttle and repairs met your expectations and apologize for the pickup shuttle experience. We look forward to serving you again.

April 01, 2026

Great communication and direct. I decided to wait at the dealership to wait on my service. I was fixed up in a timely manner. More

by laurabarbour424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lady that greets you at the service department. short dark headed young lady
Report | Print
Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Glad our clear updates and quick turnaround made waiting for your Jeep Wrangler Unlimited service convenient. We appreciate you staying on-site and look forward to assisting you again soon.

April 01, 2026

The workers were very helpful with my issue on my oil change and other issues More

by curtisl104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great our service team could assist with your oil change and other concerns. We’re pleased your Dodge Charger is running smoothly again. Thanks for the five-star rating.

April 01, 2026

I could not have asked for a better car buying experience. From the first phone call to test drive to purchase, the team at Ross Downing went above and beyond! More

by roth764
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for the fantastic feedback on your used Mazda CX-30 purchase. We’re delighted Matt could guide you smoothly from the first call through the test drive and purchase. Feel free to reach out if there’s ever anything else we can help with.

April 01, 2026

The service took longer than expected. Very little communication as to why. I was called one hour before closing and told that the vehicle was ready. More

by awilloughby0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Milligan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 01, 2026

Cameron is an excellent and attentive salesperson, 10 out of 10. The sales manager, Gary, was very straightforward, no xx. I really appreciated that. Nikki in finance knows her stuff. All around, an excellen More

by nick.dillard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Lacey, Nikki Taylor
Report | Print
Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to know our team’s attentiveness, straightforward approach, and finance expertise made your purchase so smooth. We appreciate your positive feedback and look forward to serving you again. Drive safely.

March 31, 2026

Facilities were clean and orderly. Didn’t have to wait long before service staff checked me in. Staff was extremely friendly and knowledgeable. They made me feel comfortable while m More

by pdawg03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Bowen and Samantha in service department were exceptional
Report | Print
Mar 31, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to hear the clean and orderly environment along with a quick check-in made your visit smooth. Our team takes pride in being friendly and knowledgeable, so we’re happy they helped you feel comfortable during the Ram 1500 diagnosis. Thank you for sharing your experience.

March 31, 2026

Miss Samantha kept me up to date on the progress of my vehicle while it was being serviced. More

by klschulz99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2026

The only person that I dealt with my ram truck problem was very professional and as always makes sure that the problem was fixed More

by aldaydon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance manager
Report | Print
Mar 31, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for the five-star rating. We’re pleased our team handled your Ram 1500 with professionalism and made sure the issue was fully resolved. We appreciate your trust and look forward to helping you again.

March 30, 2026

As always, great service. Got me in and out in the time frame stated. Comfortable waiting area. More

by lalo21ch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thanks for your continued trust in our service for your Ram 1500. We’re glad Matt and the team could get you in within the promised time and that you found our waiting area comfortable. Safe travels!

1
...
8
9
10
...
33