Roswell INFINITI of North Atlanta

Immediately recognized and asked if I had been assisted. Located my advisor mark crutchfield. Mark explained all the services on the bill. WELL DONE ALL Located my advisor mark crutchfield. Mark explained all the services on the bill. WELL DONE ALL More

Excellent customer service from mark crutchfield and service department. Greeted immediately. Services on bill fully explained. Initial greeter went in back to locate mark for me. WELL DONE ALL service department. Greeted immediately. Services on bill fully explained. Initial greeter went in back to locate mark for me. WELL DONE ALL More

Great service. Provided appointment the next day. Was checked in right away upon arrival. Provide details of all follows. The text msg with link to the report and to approve additional fixes was awesome. checked in right away upon arrival. Provide details of all follows. The text msg with link to the report and to approve additional fixes was awesome. Delivered the car as promised. Thank you for great service More

Always great service from time we pull up — the staff checks in car , provides workspace and keeps me updated on any needed repairs to monitor checks in car , provides workspace and keeps me updated on any needed repairs to monitor More

Service dept did a good job but was a little pricey for brake repair but loaner was an suv and not good fir a sedan driver brake repair but loaner was an suv and not good fir a sedan driver More

I exercised my purchase option on my lease. Infiniti charged an purchase option of $300, which was documented, and dealer jumped in for $699 document fee, not documented. Was truly upset after leasing charged an purchase option of $300, which was documented, and dealer jumped in for $699 document fee, not documented. Was truly upset after leasing 5 cars from them and using there shop services exclusively since at least 2006, that they would give some break. It’s tough when all hard costs were changed and layer $699 on top. Their response it’s what we charge everyone the doc fee and don’t want to upset anyone by not charging you. Like anyone would know, very lame, wanted the fee. Otherwise I have had a good relationship with the dealer until exercising the purchase option. The lease was for 42,000 miles, I had used 16,500. Covid-19 issued. I was disappointed that Infiniti hit me up for $1,000 to exercise the lease purchase option. Since they charged all the hard costs in addition to the fees, it was hard to take. I will buy a new car, may go elsewhere for car and service. Regards Ralph Infante More

We had a great experience with this service. The service manager Mr. Fredy Flores was very nice, courteous and professional. He explained in detail what will be done and offered us potential service works w manager Mr. Fredy Flores was very nice, courteous and professional. He explained in detail what will be done and offered us potential service works we will need in the future, such as battery and winshield wipers, even though we did not perform those service this time. We will definitely come back for those service next time and we will ask for Fredy again. The experience was quite nice and we really appreciate the extra help Fredy extended to us. More

I received excellent service with my oil change and tire rotation. All employees were very friendly and efficient. I was in and out in no time! rotation. All employees were very friendly and efficient. I was in and out in no time! More

Awesome service team! Mark was awesome! He let me know that I was still under warranty which saved me $1200 on a repair. They found my rattle and fixed it as well. Great team at Roswell Infinity! The vall that I was still under warranty which saved me $1200 on a repair. They found my rattle and fixed it as well. Great team at Roswell Infinity! The vallet service was great as well. More

Service Advisor Mark kept me in the loop on my car status. Always polite and tuned into what the customers needs are. Just wish they could solve the issue, hopefully soon. status. Always polite and tuned into what the customers needs are. Just wish they could solve the issue, hopefully soon. More