Roswell INFINITI of North Atlanta - Service Center

Roswell INFINITI of North Atlanta responded

Thank your for your multiple reviews. Like we said before, whoever had replaced your brake pads prior to you arriving for service had never machined your rotors, hence the reason for the vibration, and the reason you brought it to us in the first place. They also cross threaded and damaged the caliper bolts, so as soon as we took them off, they could not be retightened, preventing re-assembly. It seems whoever worked on your vehicle prior to you bringing it to our location was not trained to do so and created a bigger problem. We also do a multi-point inspection on every vehicle and make recommendations for the health of your vehicle and the safety of its occupants. You are not required to make said repairs, but it would be a disservice to our customers if we don't communicate our findings. Please remember, we completed your caliper repair and charged you no labor to do so, as a courtesy.

banksshanaRBM responded

You schemed and tried to be slick just to get money. I came to you to check the vibration in my front when I come to a complete stop. At first you said it was the brakes and rotors . You also said you used a special tool that detects if they need to be replaced and never had to take them off. How you get from that to taking my entire car apart and telling me you can put it back together because the lug nuts were swollen. Any one can tell when something is swollen because it shows clearly by erupting in size. If that was the case why touch it or take it off knowing you was not going to be able to put it back together. Straight rip off. When I brought my car it was running Gn smoothed , no service lights on and running well with no issues. You said it was the rotors , brakes , Tires, engine Mount and etc.When I declined service then you want to say you can not put my car back together.I drove it to Infiniti dealer with no issues. I was definitely going to drive from the dealer having my car in the same shape. I have been going to Atlanta Infiniti for 3 years and had just gone to them to check the same thing and the machine that does diagnostic did say back brakes and rotors but none of the lies you all told. All of this scheming just to get money.Now my car is running like the muffler is coming off , loud , smoking and check engine light. Soon as I drive off the lot. When I called back to tell y’all about the problem FREDY service adviser want to deny or take any responsibility for the foolishness knowing nothing was wrong with my car initially. A real professional would have never told me they didn’t do anything and say it was nothing that can be done. That’s bad business and unethical. Stop trying to over charge people and scheme to get money. Be responsible and stop it.It don’t matter what you didn’t charge me . That’s because I declined the job that went from $800-$5,000.That’s insane.My car have never ran like a truck in the entire 3 years I have had it. You should not represent Infiniti FREDY or OWENS.

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

Roswell INFINITI of North Atlanta responded

Thank you so much for your review. We appreciate you and your patronage. Please let us know if there's anything we can do for you in the future, have a good day!

Roswell INFINITI of North Atlanta responded

We really appreciate your feedback and business. We're so glad to hear that you had such a good experience with Fredy while you were in for service. Thank you again for visiting us, and please don't hesitate to reach out if we can assist you in any way. Have a good day!

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

Roswell INFINITI of North Atlanta responded

Hi Momajana, thank you so much for your positive comments about Roswell Infiniti Of North Atlanta! We very much appreciate your business and hope you have a great day!

Roswell INFINITI of North Atlanta responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Roswell INFINITI of North Atlanta responded

We're so glad that we were able to go above and beyond your expectations! Thank you so much for your business!

Roswell INFINITI of North Atlanta responded

Hello! We're glad to hear you enjoyed your visit with Mark Crutchfield. Thank you for being a loyal INFINITI customer!