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Roswell INFINITI of North Atlanta - Service Center

Roswell, GA

4.4
882 Reviews
Call Service Center (678) 894-7581

882 Reviews of Roswell INFINITI of North Atlanta - Service Center

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January 04, 2025

Erica always does beyond she’s excellent. She should be the manager of the dealership. Great customer service love her to death. She keeps me coming back. More

by Patricia Alessi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Denson
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Jan 16, 2025 -

Roswell INFINITI of North Atlanta responded

Hi Patricia, thank you for taking the time to leave a review for us at Roswell INFINITI Of North Atlanta. We're happy we could meet your expectations!

December 30, 2024

Similar to the review posted Oct 30th, 2023, I have a lot of trouble with the way the service department operates. My catalytic converter went bad. Prior to taking my car in I called to get the price. The p More

by 2008 G35 Infiniti
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
The service associate that dealt with a catalytic converter Dec 26-27, 2024. I don't blast people's name on the internet over negative experience. We all need grace and space to do better.
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Jan 06, 2025 -

Roswell INFINITI of North Atlanta responded

Good morning, we're sorry to hear this. There may have been some sort of miscommunication / misunderstanding. We're forwarding this on to our service management team.

Jan 15, 2025 -

Roswell INFINITI of North Atlanta responded

Hello, thank you for taking the time to leave us feedback about your experience with us. Have a good day!

October 30, 2023

This dealership is a scam. I would not recommend them to anyone . Don’t let the service advisor man by the name of FREDY F. RENTERIC or Asst. Service Manager SCOTT OWENS help y More

by banksshanaRBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Owens and FREDY FLORES RENTERIC
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Nov 02, 2023 -

Roswell INFINITI of North Atlanta responded

Thank your for your multiple reviews. Like we said before, whoever had replaced your brake pads prior to you arriving for service had never machined your rotors, hence the reason for the vibration, and the reason you brought it to us in the first place. They also cross threaded and damaged the caliper bolts, so as soon as we took them off, they could not be retightened, preventing re-assembly. It seems whoever worked on your vehicle prior to you bringing it to our location was not trained to do so and created a bigger problem. We also do a multi-point inspection on every vehicle and make recommendations for the health of your vehicle and the safety of its occupants. You are not required to make said repairs, but it would be a disservice to our customers if we don't communicate our findings. Please remember, we completed your caliper repair and charged you no labor to do so, as a courtesy.

Nov 02, 2023 -

banksshanaRBM responded

You schemed and tried to be slick just to get money. I came to you to check the vibration in my front when I come to a complete stop. At first you said it was the brakes and rotors . You also said you used a special tool that detects if they need to be replaced and never had to take them off. How you get from that to taking my entire car apart and telling me you can put it back together because the lug nuts were swollen. Any one can tell when something is swollen because it shows clearly by erupting in size. If that was the case why touch it or take it off knowing you was not going to be able to put it back together. Straight rip off. When I brought my car it was running Gn smoothed , no service lights on and running well with no issues. You said it was the rotors , brakes , Tires, engine Mount and etc.When I declined service then you want to say you can not put my car back together.I drove it to Infiniti dealer with no issues. I was definitely going to drive from the dealer having my car in the same shape. I have been going to Atlanta Infiniti for 3 years and had just gone to them to check the same thing and the machine that does diagnostic did say back brakes and rotors but none of the lies you all told. All of this scheming just to get money.Now my car is running like the muffler is coming off , loud , smoking and check engine light. Soon as I drive off the lot. When I called back to tell y’all about the problem FREDY service adviser want to deny or take any responsibility for the foolishness knowing nothing was wrong with my car initially. A real professional would have never told me they didn’t do anything and say it was nothing that can be done. That’s bad business and unethical. Stop trying to over charge people and scheme to get money. Be responsible and stop it.It don’t matter what you didn’t charge me . That’s because I declined the job that went from $800-$5,000.That’s insane.My car have never ran like a truck in the entire 3 years I have had it. You should not represent Infiniti FREDY or OWENS.

September 22, 2023

Very good service, excellent . Service representative extremely helpful. Work was performed quickly and very efficient More

by Johnconway12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinton Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Downey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Pruett, Matt Ryerson
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Sep 26, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

September 09, 2023

I have been fully satisfied with all aspects of the dealership that I have so far experienced. I look forward to continuing superior service in the future. More

by lpkent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damone Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review. We appreciate you and your patronage. Please let us know if there's anything we can do for you in the future, have a good day!

July 25, 2023

Great customer service and reasonably priced. Ask for Fredy Flores. He all about customer service and does not advise any unnecessary services. The Service department's level of service is abou More

by wbradfield69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Flores
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Jul 28, 2023 -

Roswell INFINITI of North Atlanta responded

We really appreciate your feedback and business. We're so glad to hear that you had such a good experience with Fredy while you were in for service. Thank you again for visiting us, and please don't hesitate to reach out if we can assist you in any way. Have a good day!

June 26, 2023

Fredy is an awesome service advisor. Very professional. It is always a pleasure when I visit Roswell Infiniti. More

by sowens_82
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fredy Flores
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Jul 02, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

May 02, 2023

Service dept is a big reason why I drive Infiniti cars. Fair and honest and took great care of me. More

by thomasync
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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April 27, 2023

The purchase was very easy and the service department is wonderful. They are prompt, courteous and reliable every time I bring it in for regular service. More

by momajana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Chernik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Roswell INFINITI of North Atlanta responded

Hi Momajana, thank you so much for your positive comments about Roswell Infiniti Of North Atlanta! We very much appreciate your business and hope you have a great day!

April 20, 2023

Exceptional Service--My express service person made my experience enjoyable --She made my day--could not write a better review.. More

by JBUNNELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
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May 09, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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