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Roswell INFINITI of North Atlanta - Service Center

Roswell, GA

4.7
724 Lifetime Reviews Review Dealership

724 Reviews of Roswell INFINITI of North Atlanta - Service Center

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February 25, 2021

"Always pleasant personnel and ready to assist. The..."

- Cokkie

Always pleasant personnel and ready to assist. The (retail) parts manager is retiring Dec 31 and had good things to say, even advised me on the paint stick I bought! The areas are always well maintained and cleaned and i don’t get bombarded with 10 sales people when I walk outside. I know they are around but I’ve come here 10+ years.... and just bought my second car. Thank you, Derrick.

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Recommend Dealer
Yes
Employees Worked With
703148 SLSM = parts gentleman and 703107 Erika is always happy, energetic and smiling!
Feb 26, 2021 -

Roswell INFINITI of North Atlanta responded

Hi Cokkie, thank you for taking the time to leave a review for us at Roswell Infiniti Of North Atlanta. We're happy we could meet your expectations!

February 22, 2021

"I have been purchasing vehicles and having them serviced..."

- REGINALD.L.HARRIS

I have been purchasing vehicles and having them serviced here for over 10 year. Great team of folks in all areas from Sales to service. My service guy Chris H. is amazing, knowledgeable and focused on the customer.

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Recommend Dealer
Yes
Employees Worked With
Feb 23, 2021 -

Roswell INFINITI of North Atlanta responded

Reginald.l.harris, thank you for your kind review; we are happy to pass along your comments to the team here at Roswell Infiniti Of North Atlanta!

February 16, 2021

"Joseph was a pleasure to work with. he kept me up to date..."

- flblackpanther

Joseph was a pleasure to work with. he kept me up to date with my vehicle's status I didn't have to call him for anything. He took care of everything. he made my experience a much better one than the previous dealership I went to on the SOUTH side of town

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Recommend Dealer
Yes
Employees Worked With
Joseph Triola
Feb 18, 2021 -

Roswell INFINITI of North Atlanta responded

Flblackpanther, thanks for your praise and kind comments about our team, we'll certainly pass along your message to Joe!

January 31, 2021

"I appreciate the service and attention to detail provided..."

- MISTERBROWN01

I appreciate the service and attention to detail provided by Chris Hansen, my service manager. Very professional and knowledgeable. My thanks to the entire team

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Recommend Dealer
Yes
Employees Worked With
Chris Hansen
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Misterbrown01, your wonderful feedback and rating mean a lot to us.

January 31, 2021

"I took my car in for an oil change and tire change 2..."

- SHANTELA005

I took my car in for an oil change and tire change 2 months ago. The oil light was never reset and before I tried to reset it myself I had the oil checked just to verify it was done. And apparently it was never done...That’s absolutely unacceptable

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Recommend Dealer
No
Employees Worked With
Service people
Feb 02, 2021 -

Roswell INFINITI of North Atlanta responded

Hello Shantela005, We'd like to look into this further, as this is not the norm for our service department. We do not charge customers for work that was not performed, so please give us a call. Our service department direct line is 770-625-8555. We can pull up your vehicle history and take a look for you. Thank you, Roswell Infiniti

January 30, 2021

"If you are looking for great customer service and well..."

- Lmalone04

If you are looking for great customer service and well informed services, this is the place to be! I was highly impressed with the courtesy, professionalism, and the speed of service.

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Recommend Dealer
Yes
Employees Worked With
Chris Hansen
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Hello Lmalone04, we appreciate you taking the time to leave us this feedback. We're so glad you had a good experience with us, we hope to see you back in the future!

January 28, 2021

"Great service! This is why I'm proud to be an Infiniti..."

- Kristin

Great service! This is why I'm proud to be an Infiniti owner. Chris Hanson is always a pleasure to work with - very knowledgeable and efficient. Thank you for all you do!

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Recommend Dealer
Yes
Employees Worked With
Chris Hanson
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Kristin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Roswell Infiniti Of North Atlanta.

January 26, 2021

"The service went well. I had a small issue with the..."

- JSHAMRICK

The service went well. I had a small issue with the price (didn't honor a coupon from another dealership, when you told me in the past you would) and a repair which wasn't done (I asked twice to have the overhead lights in my car replaced, but they weren't). Overall I'm fine with the service.

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Recommend Dealer
Yes
Employees Worked With
Chris
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Hi JSHAMBRICK, thank you for your review. We are passing along your comments to our service facility here at Roswell Infiniti, we aim to do better than this! We appreciate your patronage and hope that this will be a learning experience.

January 20, 2021

"My service work is always done on time, and within the..."

- JOHNCHATTIN3

My service work is always done on time, and within the cost range that I have been quoted. Never a problem to get an appointment, and a friendly staff.

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Recommend Dealer
Yes
Employees Worked With
Chris Hansen
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Hi Johnchattin3, we are very happy to have provided you with such a positive experience!

January 07, 2021

"My heater/vent repair was done in a professional manner..."

- PHURST1

My heater/vent repair was done in a professional manner and at a cost less than estimated. I would recommend Roswell Infiniti to current owners and future car buyers.

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Recommend Dealer
Yes
Employees Worked With
Joe Triola
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Phurst1, thank you for the high star rating! We're glad that you had a good visit and we're thankful for your patronage!

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