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Round Rock Nissan

Round Rock, TX

Overview
Reviews
Vehicles
4.6
524 Reviews
Call Dealership (512) 244-8500

3050 Interstate 35

Round Rock, TX

78681

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Showing 524 reviews

April 26, 2024

Lynn is great to work with. Our car is always taken care when we bring it in. More

by pamela.mccormick7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
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Apr 30, 2024 -

Round Rock Nissan responded

It's fantastic to hear that you had a great experience and that Lynn provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 25, 2024

Ron the salesman I worked with was very knowledgeable and wanted to make sure that I got the best deal and was happy with my purchase. More

by logankn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
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Apr 27, 2024 -

Round Rock Nissan responded

It's great to hear that Ron was so attentive to your needs and focused on getting you the best deal possible. Having a knowledgeable and supportive salesperson can make the car-buying experience smooth and satisfying. Enjoy your new vehicle!

Helpful
April 25, 2024

My first car purchase from a dealer was in 1984. I've purchased cars both new and used from a couple dozen different dealerships since then, from Georgia to North Carolina to Virginia to Illinois to More

by John K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Tooke
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Apr 27, 2024 -

Round Rock Nissan responded

You've had quite a journey with car purchases across different states and dealerships! It's especially impressive that your experience at Round Rock Nissan stood out among all those interactions. A hassle-free, no-pressure buying experience can make all the difference. Thanks for sharing your recommendation for Round Rock Nissan. Enjoy your new vehicle!

Apr 27, 2024 -

John K responded

The salesperson, Kimberly Tooke, was outstanding, as was the finance manager Lee Jenkins. No pressure, no hassles, they didn't waste a minute of my time or theirs. Lee offered a Nissan-backed extended warranty which I initially turned down because in my experience extended warranties are almost never worthwhile. But after I got home and thought about it I decided it might be worth paying for after all. It's a Nissan factory warranty that covers the vehicle bumper to bumper for 100,000 miles. So the next day I went back to the dealership to see if that could be added to the loan. Lee Jenkins was off that day and Kimberly directed me to Jim Chote. The loan paperwork hadn't yet been submitted to the lender so it was no problem, Jim Chote fixed me right up. Jim was as low-key and forthright as Kimberly and Lee. He revised the loan agreement and I was out of there in about 15 minutes. It's possible Kimberly, Lee, and Jim were outliers, and everyone else there at Round Rock Nissan plays the usual games trying to squeeze every last dime out of their customers, but I doubt it. More likely it comes from the management and the ownership. My understanding is that Round Rock Nissan is owned by an entity called Group 1 Automotive which owns a large number of dealerships across the country. If this sort of treatment of customers is standard practice at all the dealerships they own, they are definitely doing something right. Kimberly, Lee, and Jim deserve whatever kudos and bonuses y'all can give them. They reflect well on Round Rock Nissan, and by extension Group 1 Automotive.

Helpful
April 23, 2024

Great service and attention to details. Got my car back in a timely manner and didn’t have to wait More

by Jodybuchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne rauke
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Apr 25, 2024 -

Round Rock Nissan responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 22, 2024

Easy to understand the problems, fast friendly, every thing was explained and easy to read print out. More

by onebeachman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Apr 23, 2024 -

Round Rock Nissan responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 19, 2024

Called to check on a repair status on my car that was dropped off by the towing company, Dealership had no clue where the car was. Had to call back to tell the gentleman to go look in his lot and finally More

by Shibumon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafael
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Apr 23, 2024 -

Round Rock Nissan responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 17, 2024

Easy to work with and respectful of your needs when involved with the customer service. More

by JayMcG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Vasquez
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Apr 19, 2024 -

Round Rock Nissan responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

Helpful
April 10, 2024

6th car I have bought from Round Rock Nissan and I will add many more. Very efficient and friendly experience More

by PierceNewman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Man
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Apr 12, 2024 -

Round Rock Nissan responded

That's wonderful to hear! We're thrilled that you've had such a positive experience with Round Rock Nissan and that you're considering purchasing more vehicles from us in the future. We aim to provide efficient and friendly service to all our customers, and we're delighted that we've met your expectations. Enjoy your new car!

Helpful
April 09, 2024

The service was great! They go above and beyond to ensure that the customer is happy. Raphael even moved my truck because of oncoming severe weather with possible hail unde More

by ccar373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael
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Apr 11, 2024 -

Round Rock Nissan responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 09, 2024

Really appreciate this service dept. Wayne has taken such good care of me and my car. Nice people throughout dept. Friendly helpful and driver who takes me home so sweet. Never an issue More

by vickgarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Apr 11, 2024 -

Round Rock Nissan responded

It's fantastic to hear that you had a great experience and that Wayne provided great care! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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