Round Rock Nissan

Excellent service and responded quickly to my inquiry.Fas. Scott Mullican responded quickly to my inquiries about a vehicle. The same day he gave me a quote on the vehicle and proceeded to get me taken care of Scott Mullican responded quickly to my inquiries about a vehicle. The same day he gave me a quote on the vehicle and proceeded to get me taken care of. Very knowledgeable and proficient in his job. One of the Reasons I Shop at Round Rock Nissan. More

Dealer damaged and refuses to replace than offered a bribe!! Purchased a new 2017 Frontier, found out at delivery(10 days later) that it had shards of broken glass all over the back seat. While doing a walk aro Purchased a new 2017 Frontier, found out at delivery(10 days later) that it had shards of broken glass all over the back seat. While doing a walk around inspection I rubbed my hands over the rear bench seat and sliced my finger open on glass shards. The sales manager did nothing but hand me a band-aid after I got cut by the glass. Apparently, their 5-star preparation process does not involve actually looking at the vehicle. After 3 separate visits to resolve the problem and a call to Nissan Consumer Affairs they kept the vehicle in service, for over 30 days, and gave it back with more damage. Brandon Ming - GM says they won't replace it but will offer(bribe) a free service package for the inconvenience but won't replace or refund the vehicle and refuses to give an explanation as to why "We don't have to" was the exact response. Noone will return your calls unless you get consumer affairs involved than they will stall and claim that they have to call someone else to get your answer just to get you off of the phone. If you're looking to purchase new, go elsewhere. This business does not follow their own policy's and will lie and stall repeatedly if you have a problem. JC More

Fantastic Service I just purchased a new vehicle from Round Rock Nissan not only due to their great pricing, but also because of their awesome customer service. I reall I just purchased a new vehicle from Round Rock Nissan not only due to their great pricing, but also because of their awesome customer service. I really appreciate the patience of Mr Scott Mullican. He listened intently to my questions and desires, provided detailed answers and comparisons, but most importantly, his service was very personable. I enjoyed purchasing a vehicle from him. Thanks to everyone at Round Rock Nissan who made my experience there a fantastic one. More

Round Rock Nissan : I just recently purchased a new titan diesel pick up truck from Round Rock Nissan. This is the first non Ford truck I have ever owned. My sales per : I just recently purchased a new titan diesel pick up truck from Round Rock Nissan. This is the first non Ford truck I have ever owned. My sales person, Jj Parker was friendly, knowledgeable, proficient, and very professional. Jj and the rest of the staff made purchasing hey Nissan a very pleasant experience. Dan Condreay, the inventory manager, even personally removed my power wheelchair left from my old truck. Many thanks to Jj and the rest of the staff for making this a pleasant experience. More

Buying a car. I bought a car from there Nissan Juke. I love it. The service is fantastic. I recommend people to go there because they are super nice. The customer s I bought a car from there Nissan Juke. I love it. The service is fantastic. I recommend people to go there because they are super nice. The customer service is amazing. Thanks. More

Excellent Easy to work with! Sean is very knowledgeable and easy going and works with prices to you make sure you are within your budget. I will be returning fo Easy to work with! Sean is very knowledgeable and easy going and works with prices to you make sure you are within your budget. I will be returning for sure. More

New new car buying experience Scott Mullican gave me excellent service.He was very patient with my questions and made sure I was comfortable with the process from the first contact Scott Mullican gave me excellent service.He was very patient with my questions and made sure I was comfortable with the process from the first contact to the end. Scott is an asset to your company. More

Service on my Nissan Rogue Service agent is a good service agent providing excellent service. He took good care of us,prompt service. I will recommend Nissan service center to m Service agent is a good service agent providing excellent service. He took good care of us,prompt service. I will recommend Nissan service center to my friends. More

Service department and Jarrod Dozier Jarrod Dozier is a excellent service department representative, very courteous and knowable at what he does. I would recommend Nissan service departme Jarrod Dozier is a excellent service department representative, very courteous and knowable at what he does. I would recommend Nissan service department to my friends. More

Sold a vehicle w/ check engine light on illegally inspected DO NOT purchase a pre owned vehicle from this dealership. We purchased a truck three months ago from Round Rock Nissan, and upon driving the vehicle DO NOT purchase a pre owned vehicle from this dealership. We purchased a truck three months ago from Round Rock Nissan, and upon driving the vehicle off the lot the check engine light came on. We spoke with Thomas our salesman and learned that in effort to sell the truck to us that it had never been inspected before selling it. We were told that we would need to bring it back in so it can be fixed and the truck could be inspected and registered to us. We brought the vehicle in over the course of the next 3 months 2 more times and were told the issue was fixed, yet every time we picked it up the check engine light would come right back on. When we took the vehicle back the third time we learned that the dealership had actually somehow inspected our truck and registered it to us while the check engine light was still on. They handed us our new illegally obtained plates, and reluctantly gave us a loaner and said that our truck would be fixed. They had our vehicle for over a week when I received a very rude email from Scott Kingsbury that my truck was fixed and I needed to go pick it up. We picked it up the next day and were told by Ricky Walker that absolutely nothing was done to it because the check engine light was not on when we dropped it off. (Makes no sense, why would we drop a truck off with no check engine light) We have now taken the vehicle back to Round Rock Nissan for the fourth time today for the check engine light being on and they told my wife to come back Monday because there was nothing they can do today. TRANSLATION (Were not going to put you in a loaner that we can potentially sell this weekend) When I called the Gen. manager Scott Kingsbury his solution was that it wasn't going to get fixed today. I told him that we needed a solution or we would contact an attorney and report them for illegally inspecting the vehicle, and his response was to go ahead and contact an attorney and hung up on me. Round Rock Nissan will do everything to get you into a new vehicle, and then brush you off when you need assistance. More