Round Rock Nissan

Great during buy but horrendous after the sale Wow . . . and not in a good way. Utterly disappointed. After the sale service is nonexistent. Yesterday I finally received the cargo cover I paid f Wow . . . and not in a good way. Utterly disappointed. After the sale service is nonexistent. Yesterday I finally received the cargo cover I paid for in September when I bought the car. Needless to say many calls and texts to them since were ignored. I had been out of commission for a couple of back surgeries for several months but finally went to the dealership in person a few weeks ago to speak with management. The sales manager was pretty much unconcerned. Although I had copies of my texts with the salesperson--the few that had actually been responded to, which also included confirmation that he would provide a bumper protector as well to make up for the hassle, the manager did not look at them and simply refused to honor that agreement saying he had fired that person for this kind of thing. (WHY would you tell a customer that?!) The protector costs less than $100, so it really is the principle of the issue. He did order the cargo cover that was on the original sales paperwork, but it was the wrong color so then had to be re-ordered. Geez! Jim in the parts department got it squared away and has been the only person who did what he said he would do and in a competent and timely manner. By the way, this was all on top of them assigning my original temporary tags for such a short period of time that I had to go back to get another and then finally go back for the permanent license plate that came in only a day before it is required. This was very inconvenient to my home in Georgetown. I love my Murano but needless to say I won't be a return customer at this dealership. There are too many other options and ones that will appreciate their customers and strive to provide stellar service. More

Great Service Jarrod was great. I was able to drop my car off for maintenance with no hassle or pressure for other services. Everyone was really friendly. Jarrod was great. I was able to drop my car off for maintenance with no hassle or pressure for other services. Everyone was really friendly. More

Awesome Experience Bob Gross from sales and Khan from finance were awesome. Great experience from start to finish. Will be back next time I need a vehicle! Bob Gross from sales and Khan from finance were awesome. Great experience from start to finish. Will be back next time I need a vehicle! More

Service at Round Rock Nissan My salesperson was Robert (Bob) Gross. He gets more than 5 stars for me. I've never had a salesman offer to pick me up and to test drive the car I w My salesperson was Robert (Bob) Gross. He gets more than 5 stars for me. I've never had a salesman offer to pick me up and to test drive the car I wanted to purchase back to the dealership. Not only that he and the finance team made sure I got exactly what I wanted. I highly recommend anyone looking to buy a vehicle to visit Round Rock Nissan and ask for Bob. The service was awesome from beginning to the end. Many thanks to all of you! Excellent service! Dorothy Harris More

My salesman Adam was great! From start to finish. With all I had to be done the service was great and fast Customer service salesman was very professional and explained all concerns i had. With all I had to be done the service was great and fast Customer service salesman was very professional and explained all concerns i had. More

Great experience I want to thank Round Rock Nissan for a wonderful experience. Larry Varner was the best salesperson. Very helpful and knowledgeable. I will definit I want to thank Round Rock Nissan for a wonderful experience. Larry Varner was the best salesperson. Very helpful and knowledgeable. I will definitely come there again when it is time to buy again. More

Customer Loyalty.. Adam Great customer loyalty . Re-committed after a decline last year there were times when you seemed to be avoided . New team is awesome! They are eager Great customer loyalty . Re-committed after a decline last year there were times when you seemed to be avoided . New team is awesome! They are eager to assist rather than avoid you or look like they are to busy to help you . More

Oil change Thanks for doing my first oil change for my new 2017 Nissan Rogue. It was great no having to worry about it. See you in three months. Thanks for doing my first oil change for my new 2017 Nissan Rogue. It was great no having to worry about it. See you in three months. More

New Nissan First time buying a Nissan. It was a great experience. Sales department was very friendly and knowledgeable. Great experience!!! I will most defin First time buying a Nissan. It was a great experience. Sales department was very friendly and knowledgeable. Great experience!!! I will most definitely recommend RoundRock Nissan!!! More

Great service! David Minatra was very helpful in finding the car of our dreams. Great selection! I recommend looking here for your next car. Very pleasant experience David Minatra was very helpful in finding the car of our dreams. Great selection! I recommend looking here for your next car. Very pleasant experience. More