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Round Rock Nissan

Round Rock, TX

4.6
777 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 777 reviews

January 24, 2024

Bro said 1 1/2 it took 2 1/2, I can in a 8am left 10:30am for an oil change, it made me late for work, store wasn’t Crowded, so they just need to work on their estimated time better More

by Leroytbnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafael Ramos SOY 2star
Jan 29, 2024 -

Round Rock Nissan responded

Thank you for your feedback about the long wait time and the overall inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Luis Cruz, Service Director 512-244-8500 or lcruz@roundrocknissan.com

January 23, 2024

Everytime I come in the employees are so respectful. They listen closely and are extremely knowledgeable. If I ever want to buy another car, they're the dealership I will go to. More

by fraternaltwin57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske, one other employee. He had red hair.
Jan 25, 2024 -

Round Rock Nissan responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Jan 25, 2024 -

fraternaltwin57 responded

Everytime I come in the employees are so respectful. They listen closely and are extremely knowledgeable. If I ever want to buy another car, they're the dealership I will go to.

January 23, 2024

Lynne and the service team are always ready to help and are great at keeping me notified on the progress of my service and/or repairs. More

by gene.black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Jan 25, 2024 -

Round Rock Nissan responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

Nice and honest service , convenience shutter service, clean customer waiting room, promise delivery on time. More

by lonlonyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Jan 25, 2024 -

Round Rock Nissan responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2024

Travis was very thorough in helping me to understand what maintenance my card would need at certain miles and what maintenance would be best for my car at the time of my service. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Zetka
Jan 23, 2024 -

Round Rock Nissan responded

Thank you Michelle for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 18, 2024

Went to this dealership to explore the possibility of whether or not I would be able to purchase a new car. Less than two hours later, I drove away in a brand new Altima. My sales rep, Brandon Swanwick, More

by reneestewart59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Swanwick
Jan 21, 2024 -

Round Rock Nissan responded

Congratulations on your new Altima! We're thrilled to hear that your experience at the dealership, guided by your sales rep Brandon Swanwick, was amazing. Quick and informative service is important, and we're glad to know that you had a positive experience. Thank you for recommending our dealership. Safe travels in your new Altima!

January 15, 2024

Eric and Luis were so friendly and courteous! I used to go to town north Nissan but had a bad experience the last time I went and will not be returning. Eric even helped me save money on my oil c More

by Trgovea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and Luis
Jan 18, 2024 -

Round Rock Nissan responded

We are glad to hear that Eric and Luis at Round Rock Nissan provided you with friendly and courteous service. It's also great that Eric went the extra mile to help you save money on your oil change. Customer service and cost savings are important aspects of a positive experience. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 15, 2024

This is my first time going into this dealership for my Nissan Quest 2012 oil and filter change service. Their service took me 2 hrs including the coolant flashing. Added complete inspection. Honest and gi More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafa Ramos Sotelo
Jan 18, 2024 -

Round Rock Nissan responded

We are glad to hear that your experience with us for your Nissan Quest 2012 oil and filter change service was positive. The fact that we completed the service in 2 hours, included additional services like coolant flushing and a complete inspection, and provided upfront pricing is commendable. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

I had the best customer service I have ever had at a dealership, especially the service department. The whole sales experience was top notch, but today I worked with a service department rep named Lynne More

by sawyerjgould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Jan 13, 2024 -

Round Rock Nissan responded

It's truly wonderful to hear about the exceptional customer service you received from us, particularly from Lynne in our service department. Proactive thinking, friendliness, and professionalism are key elements of a positive customer experience, and it's great that Lynne went above and beyond to expedite your service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

Great dealership. ! Henry Man, the salesman, was very helpful with NO pressure. Lee Jenkins in finance was super..Pleasure doing business with them. More

by pagedog503
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Man,Lee Jenkins.
Jan 12, 2024 -

Round Rock Nissan responded

It's wonderful to hear that you had a great experience here at Round Rock Nissan and that Henry and Lee made your car-buying process enjoyable. Congratulations on your new vehicle! We appreciate your business. We look forward to assisting you in the future.

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