Rountree Ford

Great customer service My new car salesman person is Michael Mackey i'm very pleased with his customer service he make every effort to make sure you're completely satisfied. My new car salesman person is Michael Mackey i'm very pleased with his customer service he make every effort to make sure you're completely satisfied. More

Great place to buy a Truck! What a great experience from start to finish!! I have a bad knee from a college injury. Richard the Sara manager was kind enough to drive me around in What a great experience from start to finish!! I have a bad knee from a college injury. Richard the Sara manager was kind enough to drive me around in his golf cart to show me the trucks! I found the right one and he made it very easy for me to take it home the same day! Can't believe he got my payment so low! Thanks to everyone at Rountree for the great job!! More

No communication and the Advisor just doesn't care I recently brought in a 2016 Ford Transit Connect that had a check engine light (o2 sensor) on, after keeping it for 2 days I get told that they don't I recently brought in a 2016 Ford Transit Connect that had a check engine light (o2 sensor) on, after keeping it for 2 days I get told that they don't know what the problem is, I had to call to get that information as I never received a call btw. They said just drive it and if it comes back on to come back. Well it came came back on and this time with a transmission code. They had it for a week and told me when I called after 2 days of not hearing anything that they had to put an o2 sensor in and that would clear everything up, which makes no sense! I told the advisor (Kevin Free) that I had to pick up the vehicle on that Friday about 3pm and asked if it was ok to drive and he said yes that would be no problem. I show up on Friday at 2:45pm tell Kevin I am here to get the vehicle and he says "can't have it". They had pulled the PCM out and taken apart the driver front suspension. I didn't get a call about this and therefore wasted a trip and $200 fee because I did not have the vehicle here for GPS integration. When I asked him when it would be ready the only answer I could get was "I don't know". Finally yesterday (5 days later) I CALL and Kevin tells me the van is ready. When I finally get the van I expressed my concerns about our experience there regarding the lack of communication, not ever having an answer or willing to try and get one, and how long all this took. Kevin Free our service advisor said and I quote " I am not worried about it, have a nice day" then walked off. Due to that right there our company and our sister company (close to 70 ford vehicles) will NEVER do business at Rountree again. I will go to Wray Ford or have it towed to Texas if I have to. Invoice #398619 Service advisor#30383 Kevin Free More

Best Service and Dealer Have been extremely satisfied with all my dealings with Rountree Ford from the purchase of my F-150 to all the service visits. Pricing is fair, and Pa Have been extremely satisfied with all my dealings with Rountree Ford from the purchase of my F-150 to all the service visits. Pricing is fair, and Pat always makes sure I am taken care of in the service department. I have recommended Rountree to my friends. I trust them to take good care of my truck. More

service experience was GREAT!! Everything at the dealership on the purchase of my 2017 Ford F-250 has been perfect! I was recently in the service dept to have some Ford Accesories i Everything at the dealership on the purchase of my 2017 Ford F-250 has been perfect! I was recently in the service dept to have some Ford Accesories installed and Pat Procell to EXCELLENT care of me!! More

Great Service Always provides great service, both in workmanship and professionalism. Always friendly and great to converse with and always has a great attitude. I Always provides great service, both in workmanship and professionalism. Always friendly and great to converse with and always has a great attitude. I never hear, we can't do that. One of your best representatives! More

Great service Definitely a great place to get your vehicle repaired. I made an online appointment and got my service done in a timely manner. Best service around. Definitely a great place to get your vehicle repaired. I made an online appointment and got my service done in a timely manner. Best service around. More

Professionalism in used car sales, who knew? I was looking for a ford explorer and cruised through the Rountree preowned section. Spotted two possibilities. My salesman was Lane. He was courteous I was looking for a ford explorer and cruised through the Rountree preowned section. Spotted two possibilities. My salesman was Lane. He was courteous, informative and eager to answer all of my questions. If he did not know the answer, he found it. His supervisor had years of experience in the car business and it showed in a genuine, positive way. I rarely find a sales team as willing to help the customer as I did at Rountree preowned. Lane went above and beyond to get my business and was willing to negotiate the price of the car that I wanted the most. I would recommend anyone to this dealership, and to Lane, if you are interested in "no pressure," professional helpfulness in meeting your used car needs. I bought the Explorer at a fair price and would take my business, for future car purchases, to this dealership, and this salesperson first. Ask for Lane. More

This is a dealership that will try to gouge you at every turn. Rip off artists. Wanted $200/month more on a lease than another local dealer. And that was with a trade-in that netted $19k. The other deal turn. Rip off artists. Wanted $200/month more on a lease than another local dealer. And that was with a trade-in that netted $19k. The other dealership only wanted $4k down. Buyer beware. More

Looking for a new car, but didn't know what I wanted. I stopped here on a whim and Alan was the first person to greet me. He answered all of my questions and was very helpful. stopped here on a whim and Alan was the first person to greet me. He answered all of my questions and was very helpful. More