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Rountree Moore Ford
Lake City, FL
551 Reviews
At our Ford dealership in Lake City, FL, we're ready to help you find the ideal vehicle for you and your family. Our range boasts powerful and roomy SUVs like the Ford Explorer, which can seat seven or eight people and the stylish Ford Edge. Our Ford SUV range also features the compact Ford Escape and the ever-popular Ford Expedition.
Consider going electric with the all-new Ford Mustang Mach-E, now available at our Ford dealership in Lake City, FL. We also offer elegant sedans such as the Ford Fusion and the classic Ford Taurus. If you're looking for a performance car, we've got you covered with models like the Ford Mustang.
You can also explore our selection of pre-owned vehicles at Rountree Moore Ford. Our inventory of used and certified pre-owned vehicles includes gently-used Ford models, alongside cars, sedans, pickup trucks, hatchbacks and SUVs from various manufacturers. Shop with confidence knowing that all our pre-owned vehicles have undergone a thorough inspection at our Ford service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 551 reviews
August 26, 2022
I had a problem with my new Lincoln Nautilus that required contact with warranty dept at Lincoln. After resolving the problem Roundtree quickly and efficiently took care of my problem. The service required contact with warranty dept at Lincoln. After resolving the problem Roundtree quickly and efficiently took care of my problem. The service manager Joe was more that helpful. The repair took about four hours so he arranged for transportation back to my home over 25 miles away and then returned to take me back to dealership when car was ready to be picked up. Well done Roundtree and Joe for going above and beyond in customer service. More
by skip
Employees Worked With
Joe
July 31, 2022
If there was a option for a zero star rating that would still be an understatement. First off this review is about the collision center only. I should start by saying if you don’t want to read the whole th still be an understatement. First off this review is about the collision center only. I should start by saying if you don’t want to read the whole thing just read this… if you are young or a woman they will take advantage of you!! TAKE pictures of your entire car inside and out before leaving it with them and let them know that you have pictures and time stamps!! The people who work there are VERY rude. When I came to drop off my car I walked in the building and the man at the counter was on his cell phone so I took a seat. I sat there for 5 minutes and was not once greeted. Then he finally asked if anyone was helping me (still no greeting). Then when I come to pick up my car after being fixed I noticed a huge stain on my seat that was not there when I dropped it off. Yes, there were some other smeller stains on the back of the seat from sweat and just being used (the seats are white) but they were nothing like this one. I was also informed the day before I picked up my car that my car has been detailed and it most certainly was not. It had not even been washed. So I went back inside and informed them nicely about the stain and they sent a manager to look at my car. He argued with me stating that that stain looked like it had been there a while and that they didn’t do that. Which is a very lousy excuse because you can’t tell a difference in a stain that has been there for a week or a year. Then he told me he would look to see if they had pictures of when the car arrived and how CONVENIENT they did not have any!! And still refused for fix it. HORRIBLE PLACE. RUDE EMPLOYEES. I will never have my car serviced here again. My car is a Honda Accord as well. Not a ford. More
by bselph
July 21, 2022
Danielle provides excellent customer service. I added several repair items to my oil change and she arranged for all to be completed on the same day. I added several repair items to my oil change and she arranged for all to be completed on the same day. More
by mmartin
Employees Worked With
June 10, 2022
The employees there are so nice and helpful never had a problem there in 2 yrs problem there in 2 yrs More
by Dee36945
Employees Worked With
June 09, 2022
I had an appt at 8:00 a. m. and they were finished before 9:00a.m.. my service Rep was very nice. Good job m. and they were finished before 9:00a.m.. my service Rep was very nice. Good job More
by danglodev
Employees Worked With
May 31, 2022
Great sales team, Nate was amazing. However the car was extremely dirty. I had to point out several things that needed to be cleaned. While we were getting the deal done they sent it th However the car was extremely dirty. I had to point out several things that needed to be cleaned. While we were getting the deal done they sent it through "detailing" and it came back almost exactly the same. They even missed the very two things my salesman pointed out to them to take care of. When I was done and proceeded to get into the car to leave, 100% there was no external car wash and the inside looked like it was wiped down with a rag. They really need to get their "detailing" team into shape because it was extremely unsatisfactory and now I am having to get my New "used" car detailed privately. More
by chadchewning
Employees Worked With
May 16, 2022
Scheduled an appointment to get the oil changed and I have to admit that the service was phenomenal. The Service Department even shuttled me to a restaurant near by and serviced my truck in a timely mann have to admit that the service was phenomenal. The Service Department even shuttled me to a restaurant near by and serviced my truck in a timely manner. I highly recommend this place. More
by JMR
Employees Worked With
April 22, 2022
The service department is organized and friendly. I have been working with this service department for the last 3 + years and have absolutely no complaints. I feel as though I have become friends wit I have been working with this service department for the last 3 + years and have absolutely no complaints. I feel as though I have become friends with some of your employees. More
by Meg
Employees Worked With
April 04, 2022
Service team was kind and helpful. Not pushy to do service that I did not come in for. Not pushy to do service that I did not come in for. More
by Repel14
