Rountree Moore Nissan - Service Center

!BUYER BEWARE! This does not reflect all the hard work put in by the majority of employees here, but there is a management problem and there are too many dealers, too many cars out there to risk such a ma put in by the majority of employees here, but there is a management problem and there are too many dealers, too many cars out there to risk such a major decision on individuals that absolutely just do not care. I was sold a used car without an Engine Air Filter. Shame on me for not checking, got it. I thought that dealers would look over a vehicle before selling. My cars service interval is 10000 miles. Imagine your car without an engine air filter driving through harsh conditions, both gravel and dirt, for that distance. I took it in for its first service and that's when they told me. They didn't have one again so sent my car back on the road without a filter and told me to come back the next day. Now imagine the head mechanic telling you that it's OK. I am no longer interested in these individuals touching my car, if you can't get the air filter correct I doubt you paid attention during lug nut day. I asked if an oil analysis was done after they found out. Blank stare. I asked that we send it to another dealer associated with the morgan auto group to bore scope the cylinders to see if any damages occurred. He said he wouldnt be able to tell if scaring happened to my cylinder walls before or after. Fair enough, shouldn't matter but ok. I asked him to put it in writing, he wrote it so vague that it probably voided my warranty. Did not come close to saying that they were at fault at all. Last ditch effort I asked if I was charged an inspection fee before I purchased and if it could be refunded. Definitely wasn't happening. Last question, can you tell me that the life expectancy for my car is the same as before you forgot the air filter. Blank stare then diversion tactic to something along the lines of, "I don't ever recommending tearing a motor apart unless needed." Some type of deflection training they must go through. Went home told my wife that I messed up going there and pretty much nothing I can do. My wife being the Saint that she is decided to go and possibly ask for these things in a softer manner. She wound up being yelled at with my 4 yr old son cowering behind her by the extra macho GM. As he walked past her he said, "KEEP SMILING," in a very threatening tone. Mr Sam, she is going to keep smiling. That's all we can do when we try our best to do right by others but it's not reciprocated on your part. Mr Sam, what were you gonna do if she keeps smiling?! Tough one that guy is. Read through these negative reviews. There is a pattern of misconduct here that needs to be addressed. The individual that's going to comment under this was also reached out to, she did nothing. What would you do? More

I have been nothing but pleased and Lynell always treats me like family Lynell is very kind and attentive to my concerns me like family Lynell is very kind and attentive to my concerns More