I took my Ford Focus into Roush to have them work on the transmission, all started out well, I was given a “loaner car” and sent on my way. A week later and my car was ready for pickup. When I was given the loaner I told several service members that I would be driving the car a lot, I was told it was fine. When I gave the loaner back, there was a scratch and dent that was present when I was given the car but wasn’t on the paperwork. Once the service team saw this, the customer service went from okay to absolutely horrid. I was told that I was not allowed to have MY car back until I admitted to the damage. The service manager, Bryan, was unhappy with the amount of mileage put on my car even though I told the woman at the counter and she said the mileage was okay. Especially when the reason I was being given a loaner was due to transmission issues that we’re not my fault. Everyone treated me like a criminal that destroyed their car over a quarter sized dent and some scratching on the rim that (as I will continue to say) was not caused by me. The woman behind the counter comes out and tells everyone that I absolutely caused the damage and was extremely loud and rude about it. I was eventually given my car so I could leave. After leaving in tears over the situation Bryan calls me to tell me they found paperwork on the vehicle and they now know I did not cause the damage. I appreciated the apology given but I can’t express the frustration I felt with this dealerships service department. My vehicle was also fixed (as far as I can tell) which I am thankful for, but I will never recommend or return to Roush Ford again, and will NEVER buy from Ford again. Regardless of what happened, there was absolutely ZERO reason to be treated as worthlessly as I was, and absolutely zero reason to be threatened into admitting to something I didn’t do.