Roush Honda

New Ride Shawn was great from the beginning. He was professional, honest, and helpful. Shawn listened to my story and my needs and found a way to best help me. Shawn was great from the beginning. He was professional, honest, and helpful. Shawn listened to my story and my needs and found a way to best help me. He let me ask my questions and put in my requests. When it was time to close the deal he was efficient and made sure that I was taken care of the entire time. This is the second Honda I've leased in my lifetime and it's because of people like Shawn that keep me coming back. If you are looking for top notch service, visit Roush Honda and ask for Shawn Risner! More

Good experience We had a great experience at Roush and with our salesman Lee. He was very helpful, working with us through the process of figuring out whether to tur We had a great experience at Roush and with our salesman Lee. He was very helpful, working with us through the process of figuring out whether to turn in our lease, or purchase new. In the end we bought out our lease an also leased a new car all within our budget. More

A Great Experience A nice, friendly dealership that was laid back and offered great deals. Lee Cohen was a great salesman that made sure we felt comfortable with our pur A nice, friendly dealership that was laid back and offered great deals. Lee Cohen was a great salesman that made sure we felt comfortable with our purchase and the dealership. I would highly recommend this dealership to anyone looking for a Honda. More

Very Satisfied This was the first time I have ever contacted a dealership via the Internet and I was impressed with the speed of the response. They paired me up wit This was the first time I have ever contacted a dealership via the Internet and I was impressed with the speed of the response. They paired me up with Brooke Diedrich, who answered my questions and scheduled my test drive. I live in Indianapolis and wanted to stop in for the test drive during a business trip. Brooke was very friendly and hospitable. She was very knowledgeable about the Accord and I ended up purchasing the car for my daughter. We are very satisfied with our purchase. More

It's worth a trip to Roush/Westerville I was referred through the Costco Auto Program to DeAnna Thompson. She introduced me to Josh Wiswell, my salesperson and they both made me feel at eas I was referred through the Costco Auto Program to DeAnna Thompson. She introduced me to Josh Wiswell, my salesperson and they both made me feel at ease right out of the gate. While the 2015 Pilot I eventually bought was not part of the "program" they did make me a deal I could not ignore. All the pricing information and discount was up front and presented in clear format. There was no "hard sell", and the follow up service has been solid. I am very happy with my purchase and my car buying experience at Roush Honda Westerville. More

Not your typical car dealership! We buy a new car every 10-15 years and test drove quite a few models at several dealerships throughout central Ohio. We've never owned a Honda but on We buy a new car every 10-15 years and test drove quite a few models at several dealerships throughout central Ohio. We've never owned a Honda but once we test drove the 2015 CRV, it quickly went to the top as the best vehicle we had driven! Roush Honda treated us very well, from our first introduction to Deanna to Lee Cohen, who walked us through the process and made this a great buying experience! It's not your typical auto dealer feel..maybe because its employee owned and everyone has a vested interest in ensuring your complete satisfaction. Lee also did a great job explaining the features of our new vehicle(we were seriously behind in technology) and left completely satisfied with every aspect of the transaction! More

2 new Honda's in 2 days! What a fantastic experience we had with this wonderful, employee owned dealership in leasing 2 new Honda's over 2 days! (We only wanted a CRV but we w What a fantastic experience we had with this wonderful, employee owned dealership in leasing 2 new Honda's over 2 days! (We only wanted a CRV but we were mesmerized by the new 2016 HRV's so came back the next day and traded our Acura TL in on one of the first 6 HRV's sold by Roush. Working with Sam Nhem was great as he truly focuses on customer service and forming a relationship. Thanks Sam and the rest of the Roush team for a great experience! We love both of our new vehicles!! Larry & Cathy Dunfee More

Poor Service I was having issues with my Honda Fit 2008 running smoothly. Whenever I would drive it would stutter and at traffic lights and when I would be stopped I was having issues with my Honda Fit 2008 running smoothly. Whenever I would drive it would stutter and at traffic lights and when I would be stopped in traffic it would often stall completely and I would have to shut off my car and restart it. I had taken it there 6 months earlier for a similar problem in which they replaced ignition coils #1 and #4. Since the parts were still under warranty they told me to bring it back to see if the parts were still the problem. I dropped my Honda off on a Monday evening for their drop in service since it was unsafe for my car to be stalling in the middle of intersections. They said they would call me to let me know when they were able to get it in. I got my first call Wednesday evening reporting that their technicians were unable to get it to repeat then issue and asking if they could have another day to drive the car to see if they could get it to repeat the problem. I got this same call on Thursday and Friday. On Saturday I did not get a call and Sunday they were closed. My husband and I had been sharing a car and we needed my car by Monday because I was starting a new job. I called and they asked if they could test drive it again but I told them we just needed the car so they got it ready. Anyway my husband got in the car and by the first traffic light he got to on Shrock rd my car was displaying the problem. My guess is that they couldn't have even have sat in my car or they are just idiots. Anyway, my husband who has no background in car repairs googled the issues and watched a few YouTube videos. Picked up some coils at AutoZone for $80 and fixed my car in a matter of hours. Either get some new technicians or stop lying to customers that you are actually working on their cars and just tell them you are backed up and haven't gotten to it yet. We won't be back. The only positive thing is that they didn't charge us for the "work" that they did on my car. More

We had a wonderful experience Our sales rep Lori was outstanding. She helped us narrow down exactly what we needed. Thank you for serving us so well we appreciate it. Our sales rep Lori was outstanding. She helped us narrow down exactly what we needed. Thank you for serving us so well we appreciate it. More

Roush Honda.....Worth the road trip to Westerville! Went to Roush and I am very pleased that I did. Had an idea of the used Hondas I was interested in and met up with Lori Strohofer, who after listenin Went to Roush and I am very pleased that I did. Had an idea of the used Hondas I was interested in and met up with Lori Strohofer, who after listening to my vehicle criteria located several cars that may interest me. Lori was very easy to talk to, engaging, knowledgable and professional. After making my selection, the purchasing/financing process was a smooth transition from the selection process with the help of Tim Senek. Tim was detailed oriented to keep me comfortable with the entire car buying experience. I found the dealership to be clean, visually appealing, maintaining a good inventory to meet customer needs and the employees I observed were polite, professional and clearly identified with company dress attire. I gave Roush a Five Star rating because a Six Star rating was not available! Thanks for the positive car buying experience. More