Route 1 Chrysler Dodge Jeep Ram of Lawrenceville

I normally don't write reviews but when someone goes this far to help me I have to tell others. I looked around the net and want to tell people how my life was made easier by a few busy people when my truck far to help me I have to tell others. I looked around the net and want to tell people how my life was made easier by a few busy people when my truck broke down. I was in need of extensive repairs and I decided to go to Dick Greenfield Dodge because of all the e-mails they sent me on there specials. I trusted them from word of mouth because friends of mine said they were honest good people. I needed to have my transmission fixed and within an hour they told me it was broken. They gave me a price of a new transmission but I told them I couldn't afford that since I just lost my job. I was upset and told them I had very little money and they said they will have the Service Manager call me. I spoke to a gentleman by the name of Greg and he said he will talk to his boss Mark see what they can do. He called back in a few hours and gave me a few options, one was replace the transmission with a new one. the second was to rebuild it, and the third was to find a used one. I told him I was unemployed and not only did he offer a discount because of that he also offered me 0% financing for a year. In these times that helped. For the first time in my life I am with-out a job but thanks to the staff at Greenfield I am not without my Truck that I need to go find work. Thanks Guys A Customer for Life More

The short version is that my son was driving our 2008 Jeep Wrangler without breaks because of a faulty repair by Dick Greenfield Dodge. They are choosing not to reimburse me for the repair I had done by Jeep Wrangler without breaks because of a faulty repair by Dick Greenfield Dodge. They are choosing not to reimburse me for the repair I had done by another shop after their faulty repair of the right rear caliper. The long version goes like this: *Dropped my car off on a Friday, seeking multiple minor repairs/fixes. *Saturday, got a car that the car was vandalized. Told car wouldn't be ready until Wednesday; they needed to order a window. *Wednesday, car was not ready. The window was fixed, but no other repairs had been started. Car would be ready Friday. *Friday, the car was not ready; they were having trouble fixing the alignment. *Another day goes by the cannot fix the alignment, so I go get it. *I paid. The car would not start. They jumped it, told me the battery was bad, and charged me to replace it. *I paid again, went to leave, but the oil change light was not reset. *They reset it, I went to leave, but a ratchet was left in my car. I returned it. *I drove home, and smelled a funny smell. Upon inspection , the fender liners had been cut very irregularly. I did not know what was causing the smell, but I called DGD and they came to retrieve the car (after much debate about whether the fender liner fix was acceptable). *The service people wrote a note to DGD saying that the customer had every right to be mad about the fender liners. Also said the rear caliper had seized.*DGD replaced the fender liners and the caliper, at their cost. *Car sat in my driveway until my son turned 17. On a drive home from practice, less than 200 miles later, he noticed the breaks were gone but he made it home safely. *Upon inspection, the caliper was hanging by the hydraulic line. No bolts were present. AAA towed it to a local garage for repair as DGD was closed. *DGD is not willing to cover the cost of the repair, even after I followed all the instructions they told me to follow. *I submitted a Better Business Bureau complaint and then the Server Manager called me to complain I had done that after I had done everything they told me to, including showing up with the part and invoice. They weren't even expecting me, even though I had an email thread with their service agent telling me it was OK to come by whenever I could. More

Mike was the best. l told him how much money l had and what l wantef too pay. lt Wasnt my first choice but l looooove my o8 avenger. He gave me more than l expected for my old PTC and even piad it of. l h what l wantef too pay. lt Wasnt my first choice but l looooove my o8 avenger. He gave me more than l expected for my old PTC and even piad it of. l hope he is thier in 10 years when l get my next car. l just told my nieghbor to go there an l'll tell all my frends. PS he evan gave me a free oil change. More

I took my Dodge Caravan to the dealer for rear brakes and rotors which went bad after 15000 miles. Dealt with the Service Manager Greg, took him 10 days to return my call and that was only after a complaint rotors which went bad after 15000 miles. Dealt with the Service Manager Greg, took him 10 days to return my call and that was only after a complaint was made to Chrysler Corp. Got the brakes fixed on Friday, by Sunday my wife was operating the vehicle and the rear brakes locked up causing her to skid to the side of the road, almost causing an accident. Called Greg several times, when he finally returned my call he was arrogant, extremely unhelpful and overall useless. I would NOT reccomend anyone going to this service department. Save yourself the aggravation and go somewhere else. Update: I got my van serviced with another dealer and it would seem Dick Greenfield forgot to put the bolts back on the caliper. More

Great rental car experience. Rented a minivan for a family trip to an out-of-town wedding. The experience was excellent. Professional, courteous service and great transportation at a good price. Compar family trip to an out-of-town wedding. The experience was excellent. Professional, courteous service and great transportation at a good price. Compared favorably with car rental companies. Glad we chose to rent from them. More

Not sure why the negatives. I had a 2005 Jeep Grand Cherokee which I had serviced at Dick Greenfield Jeep/Dodge since I owned it. Service department is open 24 hrs and no appointment ever needed. Ver Cherokee which I had serviced at Dick Greenfield Jeep/Dodge since I owned it. Service department is open 24 hrs and no appointment ever needed. Very busy department but the service staff is friendly and Mark (service manager) and Gregg are very helpful and ultimately get it done. I've always been happy with the service experience. There have been some hiccups, mostly items out of their control (e.g. delays due to availability of parts), but they do everything possible to assist and ultimately satisfy. I recently traded in my 2005 Jeep and purchased a 2011 Grand Cherokee Overland Summit. I worked with Joe Kirkland, in sales, and had a very positive experience; probably the best car buying experience I ever had. He was friendly, honest and reasonable to deal with. After I purchased the vehicle I returned to the dealership to correct a couple of concerns I had and Joe stepped up and resolved them on the spot. I could not be happier with the result and experience. By the way, love the new 2011 Grand Cherokee. Jeep really stepped up their game with this. Would definitely recommend this vehicle and dealership. More

I love the convenience of the 24 hour service. People there are very professional and friendly. I've gone to Greenfields many times and have always been treated with respect and have never felt like I wa there are very professional and friendly. I've gone to Greenfields many times and have always been treated with respect and have never felt like I was being taken advantage of. I recommend them to all my friends whenever they have car problems. More

I really don't get the negative comments. Maybe the people that were happy about the way their service was don't think about posting positive things. I've been going to Dick Greenfied Dodge for many ye people that were happy about the way their service was don't think about posting positive things. I've been going to Dick Greenfied Dodge for many years and have never been disappointed. They have always been kind and courteous and I wouldn’t think of going anywhere else for my car repairs More

I have purchased 4 vehicles in the last 8 years. They are I have purchased 4 vehicles in the last 8 years. They are the greatest; They provided me with 4 free oil and filter changes with every vehicle I pur I have purchased 4 vehicles in the last 8 years. They are the greatest; They provided me with 4 free oil and filter changes with every vehicle I purchased. The 24 hour service is so convenient and hassle free. They even offer a valet service and free car wash with every service. More

The service department at this dealership is filled with incompetent liars starting with the service writers all the way up to the upper management. NEVER GO THERE FOR ANYTHING. Warrenty work will end up co incompetent liars starting with the service writers all the way up to the upper management. NEVER GO THERE FOR ANYTHING. Warrenty work will end up costing you thousands before you even accept the unecessary work that they dont even call you about before they perform the service. Save yourself the trouble and take the time to travel a little further to the next closest dealer. Anywhere has to be better that DICK GREENFIELD DODGE. More