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Route 1 Hyundai
Monmouth Junction, NJ
3,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,064 Reviews of Route 1 Hyundai
September 15, 2014
Beautiful New Sante Fe! We had a very good experience purchasing our new Sante Fe from Brad Benson. Eddy was very helpful - he was very knowledgeable on the vehicle and too We had a very good experience purchasing our new Sante Fe from Brad Benson. Eddy was very helpful - he was very knowledgeable on the vehicle and took sufficient time to ensure we understood all the aspects of the car. Eddy worked with us to ensure we were comfortable with the pricing. Would definitely go back to Brad Benson and Eddy to purchase another vehicle. More
by susanmichaelc
Employees Worked With
Eddy Rodriguez
September 13, 2014
WORST DEALERSHIP EVER! DO NOT BUY YOUR CAR HERE!!! Although I am a first time car buyer, I grew up in a family full of car enthusiasts, so I have been to my fair share of dealerships, and sat through m Although I am a first time car buyer, I grew up in a family full of car enthusiasts, so I have been to my fair share of dealerships, and sat through many car sales. I am extremely happy with my CAR, but that is all thanks to Hyundai Corp., not this HORRIBLE dealership. I purchased a brand new 2014 Hyundai Accent 3 weeks ago after my other car completely died on me. Since I was very short on time and could not go much longer without a car, I didn't do much car shopping and trusted Brand Benson for my new car. After all, I would think after the numerous commercials I have heard for them, they would be a good place to go. When we walked in, I mentioned I was interested in the sale that is advertised all over their website right now. Our salesperson, DAVE NOCK, told us that this sale is not for any of the used cars, and only applicable to the 2014 Hyundais. Hearing this, we made the decision to go with a new car instead of one of their pre-owned. After boasting about their thousands of cars in their inventory, I had a choice between two 2014 Hyundai Accents on their lot. Silver or Mocha. Knowing I had to make a decision that day, I went ahead with the Mocha Hyundai. When we got to signing the contract, Dave told us that the sale is actually not even applicable to the Accent, and only their Sonatas and Elantras. (Another Lie!) After spending 5 hours from 6pm-11pm at their dealership on a weekday, I drove off with my new car- WHICH I LOVE! (No thanks to Brad Benson, but the engineering of Hyundai Corp.) Just when I thought the trouble was done, two weeks later- I get a frantic call from one of their financial specialists saying there was a problem with my Loan application because the guy who handled my contract and application no longer worked with Brad Benson. He had not sent in the appropriate paperwork to the bank, who had been contacting the old financial advisor to no avail for 2+ weeks. In the middle of my work day, I was forced to leave work and run to a PNC bank branch to get appropriate documents again and have them sent over to Brad Benson THAT VERY SAME DAY. (This was apparently required of me according to the new financial advisor I spoke too.) That same day, two different financial advisors contacted me 5+ times!! Finally, when I had it sent in- I didn't receive a single phone call saying they had received my documents. (HOW RUDE) After multiple follow-ups, I am just going to ASSUME the bank has received everything they need. Furthermore, my temporary registration and license plates were supposed to come into the dealership, and my salesperson was supposed to give me a call saying they were in. Now, my temporary plates and registration are about to expire in 5 days and I have yet to receive a call from them. I of course had to followup 5 times before the lady at the front desk (probably their only useful employee) told me my plates were in and I can now come back to this dreadful dealership to have my plates put on. After reading the other reviews here, I really wish I had gone to a different Hyundai dealership, and am very apprehensive about taking my car in for its first service! Cant wait to see that horrible division of this dealership. Overall- DO NOT GO HERE. Us as consumers need to boycott businesses like this who do not care about their customers the minute money/or a sale is in their pocket. So here DAVE NOCK- you begged us to leave you a review a minute we left that place. Here is your review. Hope you take it and learn from it. More
by nitya
Employees Worked With
Dave Nock, Rocco
August 23, 2014
Service Department professionally resolved a dispute I have bought two cars from them and have regularly gone in for services without any problems. This time I have an issue over price of a custom ordere I have bought two cars from them and have regularly gone in for services without any problems. This time I have an issue over price of a custom ordered part. The service director worked with me to resolve it and ensured that I have to reason to keep going back. More
by MD82
Employees Worked With
Brett & David (service advisor)
August 13, 2014
Wow!!!! I went to Brad Benson Hyundai after hearing their great advertising. The experience was better than I expected. The facility is amazing and the staff I went to Brad Benson Hyundai after hearing their great advertising. The experience was better than I expected. The facility is amazing and the staff was great! Everyone was friendly and one was more knowledgeable than the next! I will never buy a car in another deslership again! Thank You to the entire Brad Benson Team! More
by Krispierce
Employees Worked With
Ali G
August 13, 2014
A Pleasurable Experience!! We purchased a used vehicle from Brad Benson Hyundai. We were pleasantly surprised at how friendly and helpful Long, Austin, Steve and Mike were. We We purchased a used vehicle from Brad Benson Hyundai. We were pleasantly surprised at how friendly and helpful Long, Austin, Steve and Mike were. We must admit we had a miserable experience at ANOTHER dealership a few months prior to visiting Brad Benson and were very skeptical that our experience was going to be anything but miserable. But the people at Brad Benson were GREAT! and we were extremely happy that we were able to get the vehicle we liked without having any headaches. We would definitely purchase another vehicle from them and would refer any friends that we could!! More
by sibaroz
Employees Worked With
Austin, Long, Steve, Mike
August 07, 2014
Happy & Satisfied Customer I am very pleased with my overall experience with Brad Benson Hyundai. Even before coming into the dealership my customer service specialists Evelyn w I am very pleased with my overall experience with Brad Benson Hyundai. Even before coming into the dealership my customer service specialists Evelyn was very helpful and answered all of my questions. My salesperson David Nock was extremely helpful and knowledgeable about the vehicles. I got a great price and I love the vehicle. The manager Jason and finance manager Richie were extremely helpful and pleasant as well. This is my first vehicle purchase with Brad Benson but it will not be my last. Thanks guys. You rock!!! More
by Becky_J
Employees Worked With
David Nock
August 01, 2014
Brad Benson gave me everything I came in for AND MORE! I bought my new 2015 Sonata last Saturday. My salesman, Long, listened to everything I had to say about what I wanted. In a few minutes I was test dri I bought my new 2015 Sonata last Saturday. My salesman, Long, listened to everything I had to say about what I wanted. In a few minutes I was test driving the car in which I would be driving away later in the afternoon. The process was smooth and simple. My finance manager was Danny who answered all of my questions and I was soon ready to take delivery of my new Sonata. I was then turned over to Ed G. who showed me how to use all of the features of my new car. I highly recommend Brad Benson to anyone looking for a Hyundai. More
by mfangoblue
Employees Worked With
Long N.
July 29, 2014
A-MAZING EXPERIENCE I came into the dealership not really knowing what I wanted and not even planning on purchasing a vehicle. As soon as I stepped out of the car I was g I came into the dealership not really knowing what I wanted and not even planning on purchasing a vehicle. As soon as I stepped out of the car I was greeted by Dimitri. He was extremely helpful and polite. His advice and direction was honest and helpful. He was very knowledgeable about my options, and I felt confident in the decisions that I made with him by my side through the entire process. The entire staff and especially the management team made the transaction a smooth and painless process. I was also there tonight with my brother who I referred to Brad Benson, and who also plans on purchasing from this dealership. Two thumbs up Brad Benson Hyundai! More
by maxxishane23
July 29, 2014
best experience When to buy my car with my guard up because i know ho w dealers are.. VERY EASY EXPERIENCE!!!! i was there all of 2 hours and had a blast. my salesman When to buy my car with my guard up because i know ho w dealers are.. VERY EASY EXPERIENCE!!!! i was there all of 2 hours and had a blast. my salesman anD the manager got me food and everything. definitly would recommend Brad's dealer to EVERYONE!!! More
by smurf1329
Employees Worked With
Aaron, Rich Reed
July 29, 2014
Great Experience I gathered all of my information online & got an emailed quote. Spoke to Champagne who verified the car was available & scheduled a test drive appt fo I gathered all of my information online & got an emailed quote. Spoke to Champagne who verified the car was available & scheduled a test drive appt for me. Scott was my salesman & did a great job listening to my needs & getting me the perfect car!! Rocco in Finance was great. Will definitely refer all of my family & friends!!! More
by tiller38
Employees Worked With
Scott Durso
