Route 130 Chrysler Dodge Jeep Ram

The saga continues... This is my third and probably final review of this dealership and the people who work there. Bear with me because it's worth the time, if you want to avoid poor service, lack of integr review of this dealership and the people who work there. Bear with me because it's worth the time, if you want to avoid poor service, lack of integrity, and just an all-around bad car buying experience. My husband bought his Jeep Grand Cherokee from John E. and had a great experience. Because of this, I came back when it was time to trade in my lease. When I arrived and asked for John E., I was told that he was on vacation, and they didn't know when he'd be back. (Sounds like maybe he left?) So I ended up talking with John M. We were there for about 2 hours and were told they couldn't do anything to get me to the payment I was looking for. This was fine, knowing the car shortage and car companies taking advantage. So, disappointed, I left... However, I get a phone call about 30 minutes later asking how many miles were on my current lease, and if it was below 36K, they could work something out with equity in the car. Where was that conversation while I was at the dealership? I arrived back at the dealership a few hours after I had first arrived (which I later found out that John M was trying to make it out like it was my fault - this conversation was overheard while he was getting reamed out for not taking care of yet another thing with my car in the middle of November - I bought my car on mid October, mind you). Then, I was sent on the test drive by myself. I'm not sure why. This is in stark contrast to how John E. went through all the features of the car and getting my husband's car setup. For me, it felt like a "Quick. Let's get this done and get her out the door." It was not the above and beyond experience my husband got. The insurance stuff wasn't taken care of properly. John M never called the insurance company while I was there. My husband had to call about it that evening. I get a text a few days later about an insurance binder and a phone call a few days after that about getting something with the coverage changed at 7:15 at night. Then there was the suggestion that I take care of it in the next 45 minutes before he leaves work. This should have been taken care of when the lease was signed. If enough attention had been paid at the start, I wouldn't have been back at the dealership so late. Maybe there would have been more time and less pressure to get things wrapped up. I think it was a poor job by a substandard (or maybe just inexperienced) sales guy. It has soured my experience. It sounds as though there are some great sales people working there. John M just isn't one of them. So in an attempt to get rid of a poor review, John E contacted me - the man who sold the car to my husband a day after my first review went up. To his credit, he reached out to try make amends. I agreed to meet up with him at the end of October. He went through the features of the car and called the insurance company to get the problem taken care of. He even offered to pay for half the amount of the car seat covers I wanted to get my husband as a Christmas gift. In exchange, I would agree to take down the review. When I finally agreed, he walked me over to Chris, the owner, who thanked me. He told me that after my free oil changes were up, he would give me additional one. Chris told me to come in and see him in his office if I ever needed anything. I felt much better about my purchase until... I got a phone call two days later about a problem with my insurance AGAIN. When I texted and called John E to find out what was going on - I got no response. My husband called John E as well. No answer. He did get back to me the following day, but had no explanations. Bottom line - he screwed up with the coverages needed for my new lease. I had to call myself to get it fixed... The story isn't over yet! A couple of weeks go by, and I start getting phone calls from Detroit. I thought it was just a spam call, but after listening to the messages... I find that the lease for my old car (the one that the Route 130 Jeep Dealership was supposed to have bought out) was still in my name - as of November 20. No one sent the check. I was now 14 days overdue of my last payment for a car that was no longer mine. So I decided to go in to the dealership myself today to pick up the car seat covers that were miraculously found. However, I was now being quoted $200 more than what I was told by Stacy and John E. The kind woman at the desk in Parts was so nice and made a call for me to see if the check had been taken care of. No one was available to find out because of the upcoming holiday. The finance guy, Pete, approached me saying that he didn't know that there was a problem. He offered no proof that the check had been sent on time. He said he was "looking into it." This is now 4 days after the dealership was notified of the problem. Why isn't it solved? After speaking with the owner Chris, who is just your typical car salesman, asked me what he could do to fix this. He wanted to give me his cell number so I could contact him. Why not ask for my number, so YOU can follow up with me? I've done all the legwork to take of all of this. Put in some effort to make a terrible situation a little better. My response to Chris's question, which I didn't really think he wanted to know (he thought paying the $200 difference on the car seat covers was going to make it go away), was to train his people properly and do better. All I wanted was for something to be done correctly. When you're investing thousands of dollars, it really isn't asking for much. Other than the two people I spoke with in Parts, John M, John E, Pete, Chris... They are what would expect. Shame on me. I expected better, being a return customer. Some are worse than others - some are your snakes that you can see coming. Others are a wolf in sheep's clothing. I think I'll take the snake. I would save yourself the time and headache. If you're looking for a car, go some place else! More

Great experience Thanks to Mike Dejesus who helped us out thru ever process. Professional, Honest, Experienced and Polite with a great attitude and respect. Everyone Friendly and Professional envir out thru ever process. Professional, Honest, Experienced and Polite with a great attitude and respect. Everyone Friendly and Professional environment. More

We had a great experience with Mike and the team in getting into our new Jeep Grand Cherokee L getting into our new Jeep Grand Cherokee L More

John M. is phenomenal! He is so refreshing and everything you would want in a car merchant, due to his experience. From the moment that we walked in to Route 130 Chrysler Dodge Jeep Ram, John was so kind and you would want in a car merchant, due to his experience. From the moment that we walked in to Route 130 Chrysler Dodge Jeep Ram, John was so kind and patient with me. I was uneasy upon arrival about the car buying process but John remained professional, accommodating and personable. Sean the finance guy rocks too! I highly recommend this establishment if you are in the market. I appreciate you John & Team! More

My husband bought his Jeep Grand Cherokee from John E. and had a great experience. Because of this, I came back when it was time to trade in my lease. When I arrived and asked for John E., I was told that and had a great experience. Because of this, I came back when it was time to trade in my lease. When I arrived and asked for John E., I was told that he was on vacation, and they didn't know when he'd be back. (Sounds like maybe he left?) So I ended up talking with John M. We were there for about 2 hours and were told they couldn't do anything to get me to the payment I was looking for. This was fine, knowing the car shortage and car companies taking advantage. So, disappointed, I left... However, I get a phone call about 30 minutes later asking how many miles were on my current lease, and if it was below 36K, they could work something out with equity in the car. Where was that conversation while I was at the dealership? I arrived back at the dealership a few hours after I had first arrived. Then, I was sent on the test drive by myself. I'm not sure why. This is in stark contrast to how John E. went through all the features of the car and getting my husband's car setup. For me, it felt like a "Quick. Let's get this done and get her out the door." It was not the above and beyond experience my husband got. The insurance stuff wasn't taken care of properly. John M never called the insurance company while I was there. My husband had to call about it that evening. I get a text a few days later about an insurance binder and a phone call a few days after that about getting something with the coverage changed at 7:15 at night. Then there was the suggestion that I take care of it in the next 45 minutes before he leaves work. This should have been taken care of when the lease was signed. If enough attention had been paid at the start, I wouldn't have been back at the dealership so late. Maybe there would have been more time and less pressure to get things wrapped up. I think it was a poor job by a substandard (or maybe just inexperienced) sales guy. It has soured my experience. It sounds as though there are some great sales people working there. John M just isn't one of them. More

Mike is wonderful!!! He had us in a new car fast and hassle free! Make Mike your go to guy. hassle free! Make Mike your go to guy. More

If I could give this dealership 0 stars I would. This establishment is SHADY. I went there with full intentions of buying a Jeep Grand Cherokee L. I had been researching this vehicle for a couple months establishment is SHADY. I went there with full intentions of buying a Jeep Grand Cherokee L. I had been researching this vehicle for a couple months & was ready to buy one. I went on the lot & saw one I had liked , the sticker price on the vehicle ( THE MSRP PRICE) was 55k, which was in my price range. Matthew rebstok approached me on the lot, let me test drive & when I asked him about features about the vehicle he had no answers for me… which is strange because I thought if you’re selling something you would be more knowledgeable about the product you’re selling ? ( he even claimed that he owns one himself ) That was my first red flag. I had mentioned that 55k is a reasonable price for a vehicle like this ( compared to Chevy Tahoe’s/ Lincoln navigators) & he agreethat price was reasonable. I had told him I was ready to talk numbers & went inside. Now I’ve been an accountant for 3 years now , so when it comes to numbers/ money… I’m pretty knowledgeable. We sat down, he ran my credit immediately ( second red flag) before even getting in a ball park of a number… then comes back with the starting price of the vehicle at 62k!!! A 7k difference from the MSRP price on the vehicle & what we had spoken about previously on the lot !!! I went back on the lot to check the sticker , and IT WAS GONE. S H A D Y! I confronted Matthew about it & he said well, the price has changed, we’re adding things to the vehicle… mind you things I did not want / request !!! He continued to talk down to me saying that what I wanted for my monthly payment was “unreasonable” & “foolish” because these are numbers & numbers are simple. As a young woman, who has experienced in accounting- I felt very disgusted with his behavior. I kept trying to nicely tell him no that I’m not going to buy now because of the huge price difference. Then a lady from the financing department comes over and tries to “ persuade “ me to change my mind. She was very rude and would talk over me & wouldn’t let no be! She even had the nerve to rudely say “ well you said you were going to buy today ?!?!!!!” my mom was with me for back up ( because I’m still only 23) just in case something like this would happen & she jumped in to say “it’s her money she can do what she wants!” & the woman still continued to push me . I felt like they were trying to take advantage of my age & trying to corner me to buy this vehicle unreasonably. So I left, didn’t speak to a manager or anything because clearly if this is going on, the manager doesn’t care either, so I decided to not even waste my breath & just LEAVE. Now , after reading plenty of reviews similar to mine , with the shadiness of the sticker price “ mysteriously” changing, I’m glad I left & didn’t get sucked in ! I later went to BUHLER Jeep in Hazlet Nj, where I did purchase the same vehicle I was going to at this dealership until I was treated poorly. I also was able to get my payments in my “ unreasonable “ & “foolish” range, because guess what, numbers are numbers, you just don’t know how to add. : Save your time & your money. These people are ungrateful & rude.i also learned from an experienced dealership owner, that pulling a sticker from a vehicle that a customer is looking to buy, is ILLEGAL. More

Went back to see John e for our second truck and same great service as our first he’s awesome go see him if you need a vehicle great service as our first he’s awesome go see him if you need a vehicle More