I put my used car for sale through Kelly Blue Book instant cash offer and was contacted by Robert Marmo on Saturday. We talked about the car I had for sale and we agreed i would bring the car to the dealership for them to check it over and buy it from me through Kelly Blue Book. The instant cash offer was 7990 from Kelly Blue Book. After the car was checked out I was told it needed tires and they offered me 7500 for the car. i agreed and we signed the necessary paperwork to sell them my car. When all the PAPERWORK WAS SIGNED, AND THE DEAL COMPLETED, I went to my car to see if there was anything i left in the car before rout 15 took the car they just bought from me. Mr. Marmo told me they could not do the deal at 7500 and offered to buy the car for 5500. He told me the car tires were more expensive than they thought and the car at auction would was selling for 5500 dollars. I told him we had completed the deal and signed all the paperwork and the car was theirs now. I was told he would shred the paperwork and we have no deal. This situation is exactly why used car dealers have the reputation for being dishonest. What would have happened if all the paperwork was signed and we agreed they would buy my car for 7500 and I told them no, I want 9500 for the car now all the papers were signed. Do you think the Route 15 dealership would let me drive off the lot with the car I sold them, I think not. I have contacted the Better Business Bureau, The New Jersey Division of Consumer Affairs and my lawyer to deal with this businesses unethical and fraudulent practices. I would not recommend Route 15 used Cars to anyone. There are plenty of other used car lots to shop from, you be happy that you stayed away from Route 15 Used Cars.
THERE REPLIES ARE A COMPLETE MISREPRESENTATION OF WHAT ACTUALLY HAPPENED. Address the fact that the offer for the car and the PAPERWORK WAS SIGNED AND THE DEAL WAS COMPLETE. Only then, when I was cleaning the out the few items remaining in the car, is when the salesman walked out with the signed paperwork in his hand to tell me we are shredding the paperwork and the we are not going to honor the deal. Do your research PRIOR to making an offer and signing the paperwork, No one screeched tires on the way out of your lot, not to mention the fact I was the only person at the dealership. No one’s safety was ever at jeopardy and no unsafe speeds were ever reached, another misrepresentation of what happened. No one ever asked about major services being performed, (15k, 30k, 45k, 60k). ALL the service records were in the glove box and those services were performed at the dealership with the accompanying paperwork, another misrepresentation by your dealership. Just because they didn’t show up on car check doesn’t mean they were not done. I told the salesman that I had all the paperwork for the work done to the car in the glovebox, you didn’t bother to get it nor look at it. Again, everything you claim about value, searching Manheim Auctions, was done AFTER you offered me 7500 for the car and the PAPERWORK was signed. You can continue to make excesses for your incompetence, but it still does not change the fact the paperwork was signed, and the deal was completed. You might as well continue to misrepresent the facts as is apparently it is the one thing you do well. So the paperwork with the 7500 dollars agreed value wasn't signed? Pull the tape to see that.
Below is today's nada price guide, another misrepresentation.
NADAguides Value Report 4/25/2018
2009 Hyundai Genesis
Base Price $4,175 $5,275 $6,200 $8,775
Mileage (77,500) $1,575 $1,575 $1,575 $1,575
Total Base Price $5,750 $6,850 $7,775 $10,350
Lexicon Stereo System $200 $200 $200 $225
Navigation System $250 $250 $250 $300
Price + Options $6,200 $7,300 $8,225 $10,875
Below you state the NADA Value for the car was 5200. The information above states rough is 6,200 and average is 7,300 , clean 8,225. So when you say NADA valise is 5,200 that is incorrect. You also state the car needed all this work and there was no paperwork. All the schedule maintenance was done at the dealer with receipts from the dealer to prove it was done, again incorrect.You state that no paperwork was signed, just generic forms. When the salesperson writes 7500 in pen on a form as an offer and I sign it, agreeing to the offered price of 7500 dollars, that is not a generic document. Incorrect a third time. You are correct that you have the right to but the car for what you think it is worth, so you can make a profit. I can say a elephant can hang over a cliff holding on to a daisy so it doesn't fall off the cliff, but that doesn't make it true. Let potential customers read this a decide for themselves. I have nothing to gain by writing a review of this business that is not truthful. The reason I wrote this review in the first place was to inform people who deal with the Kelly Blue Book instant cash offers what to expect when /If they come to your car lot. Hopefully potential customers will read this and make an informed decision about where they want to sell/ purchase their next used car.
The "proper paperwork" was in the glove-box the entire time. No one ever said a word or bothered to ask about "scheduled maintenance" receipts or any receipts for service, period (which I have both). The first mention of scheduled receipts, IE, 15,000, 30,000,45,000 and 60,000 was in your reply where you stated" consideration all the major services you did not do to the vehicle (15k, 30k, 45k, 60k) These are all crucial to its true value". Again, that is an outright lie as I have all receipts for service that was performed by the DEALERSHIP. You can continue to make things up as you go along, that is your prerogative. Again, I have nothing to gain from writing a negative review. The only thing I have invested in writing a factual review is the time spent writing the review. If this review helps one person, then my time spent writing it is not in vain. I will continue to reply to each reply that you send that misrepresents what actually happen at your dealership.