Route 18 Chrysler Jeep Dodge Ram

Things went very well from the start .Talked to Wendy who was very concerned , then talked to Denise (service) who made an appointment asap and then Michael Nabinger (service advisor) who ordered the part . was very concerned , then talked to Denise (service) who made an appointment asap and then Michael Nabinger (service advisor) who ordered the part . Very accommodating place, highly recommend..... I Called several other Chrsyler service shops before Route 18 that could not help me. More

I am honestly disappointed that after I waited for an appointment my issue was not resolved. Now waiting 3 weeks for a loaner no accommodation appointment my issue was not resolved. Now waiting 3 weeks for a loaner no accommodation More

They are almost impossible to get a hold of on the phone and if you are lucky enough to eventually speak to a manager they will lie. There seems to be no communication between sales and service but they wi and if you are lucky enough to eventually speak to a manager they will lie. There seems to be no communication between sales and service but they will both tell you what you want to hear without actually doing anything. Terrible More

Very professional people and very helpful all of them in the showroom and in the service department. I always recommend this Dealer to everyone ciao the showroom and in the service department. I always recommend this Dealer to everyone ciao More

Had a great experience with Paul again, first at Route 1, now at Route 18. Happy to be driving off in a new Grand Cherokee. Thank you again. now at Route 18. Happy to be driving off in a new Grand Cherokee. Thank you again. More

Came in with about a month left on my current lease. Paul was able to seamlessly get me into a new one. He was patient and knowledgeable and I believe delivered a fair deal on my new Grand Cherokee was able to seamlessly get me into a new one. He was patient and knowledgeable and I believe delivered a fair deal on my new Grand Cherokee More

Got in they did what they needed to and called me when they finished. Didn't try to sell me on anything I didn't need to have done. they finished. Didn't try to sell me on anything I didn't need to have done. More

Everything went very well. I wish I could use this location for my oil changes which were included in the sale. The service manager kept me posted on the status often. I just wish I was given a loaner location for my oil changes which were included in the sale. The service manager kept me posted on the status often. I just wish I was given a loaner car. More

After visiting the 4 other dealerships Route 18 was the nicest experience. I worked Alan (Salesman) and Aaron (Sales Manager) in a CPO 2018 Grand Cherokee High Altitude. On my test drive Alan was so knowle nicest experience. I worked Alan (Salesman) and Aaron (Sales Manager) in a CPO 2018 Grand Cherokee High Altitude. On my test drive Alan was so knowledgeable and was teaching me things that didn’t show up during my research. Everyone was so calm and no pressure at all. The dealership took COVID precautions seriously which put me at ease. I came back the second day and spent the day there as Aaron and Alan both worked to get the car I wanted close to my budget. Even the finance process was smooth. I’m so happy with my purchase and will definitely keep this dealership in mind for my future purchases. More

Bryt is an awesome Sales Associate. We have purchased 3 cars from her. She always looks out for us, is patient, and knows her stuff. The Sales staff customer service is top notch. David Z is also great to cars from her. She always looks out for us, is patient, and knows her stuff. The Sales staff customer service is top notch. David Z is also great to work with. More