Jeffrey Henry

I bought my Jeep from this establishment, the salesperson, Jason, was very nice, not pushy, very professional and went out of his way to help. The service department I am not too happy with them salesperson, Jason, was very nice, not pushy, very professional and went out of his way to help. The service department I am not too happy with them, if you have to have your vehicle serviced and need to leave it, it is very very very hard to get a loaner vehicle!!!! Some of the service personnel needs to brush up on their customer service skills!! More

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Power steering pump failed on My 2012 Chrysler 300c, had it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound wa it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound was coming from steering column. Returned to customer service desk. I was assured that sound would dissipate in time, the cause was air in steering pump lines. Later that evening, approximately 4 hours later my wife broke down on the highway with no steering. They provided tow back to dealership and loaner. Once again I received a call that my car was repaired and ready for pick-up. Upon picking up my car, The identical noise was heard coming from the steering column. Due to the holiday no one who was aware of my situation was in office. Returned and spoke to Christopher Lardieri, Service & Parts Director. No longer was I being told the whining sound would dissipate but Older cars receiving replacement parts never sound the same. "The mechanical and electrical parts on my car have been tested and meet the Dealerships standards for being repaired. I stressed my concerns about the danger of my car breaking down, With a dismissive attitude I was told the best he could do was take $500 off my bill of $4634.10. As of this posting it has been approximately three weeks and I still have not received a $500 check nor a phone call. I have no alternative but to file a claim in small claims court. More

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Absolutely A1 service, I also recommend their sales staff , Truly felt that my business mattered , I have purchased a vehicle from them , and I have another vehicle purchased elsewhere I also service there . , Truly felt that my business mattered , I have purchased a vehicle from them , and I have another vehicle purchased elsewhere I also service there . Wouldn’t bring my Dodge/Ram vehicles anywhere else. I have no affiliation with them just passing on an honest opinion from a regular person. More

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Great service because of the polite, courteous, professional employees that work there. I'm very happy that I purchased my Jeep Renegade there. I've never had to wait for service (even without an a professional employees that work there. I'm very happy that I purchased my Jeep Renegade there. I've never had to wait for service (even without an appointment). I certainly can depend on getting an honest and accurate description/diagnosis of the problem. More

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Very pleased with my car's service. The staff was very nice and attentive and set me up with a courtesy car while I waited for my car to be done. Thank you for keeping such a great staf The staff was very nice and attentive and set me up with a courtesy car while I waited for my car to be done. Thank you for keeping such a great staff and for the excellent service! More

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Horrible service and worst attitude you would get from that place. They never keep their words. My car has been broken for over than 8 months and every time I bring it to them, they make it worse. This that place. They never keep their words. My car has been broken for over than 8 months and every time I bring it to them, they make it worse. This manager today told me to take my care and leave just because I was complaining that the loaner car is smaller than mine and it wouldn’t fit my family Never going there again. I will still file complaints with the headquarters. More

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Worst car service you can ever get. They cut you off without listening to your car issue. Never get it fixed properly and they just give you an attitude all the times. They cut you off without listening to your car issue. Never get it fixed properly and they just give you an attitude all the times. More

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Glenn, Javier, Dave and Chris are the absolute best. They keep problems to a minimum and solve them whenever they come up. Never going to another dealer. They keep problems to a minimum and solve them whenever they come up. Never going to another dealer. More

by tj34 Verified Customer Verified Customer

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Route 18 is great! They really helped me out with servicing my Jeep. Jeff contacted me daily to let me know the status of it and was so kind through the whole process. They really helped me out with servicing my Jeep. Jeff contacted me daily to let me know the status of it and was so kind through the whole process. He went above and beyond along to help me with my Jeep issues!! More

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Absolutely great service every time. Everyone makes me feel like family. Special thanks to Javier, Sophia and Jeremy. Everyone makes me feel like family. Special thanks to Javier, Sophia and Jeremy. More

by annamarin3 Verified Customer Verified Customer

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