Route 18 Chrysler Jeep Dodge Ram

Once they have your money, forget about customer service Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service cen Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service center, and they were very nice over the phone. However, when I took my car there to be serviced, they called me back under 2 hours telling me it’s fine. I was upset because I never had an issue before. I spoke to David (financial director) who basically told me I was being crazy and I was “all over the place”. He was extremely rude and no help whatsoever. Funny thing is, when I bought the car and gave him all my money, he was extremely personable and kind. Funny how things change after they have your money. I was also told with a service, the car would be washed. I suppose because there was no work actually done, they decided not to wash it either? Such horrible customer service which really upset me because when I bought the car everyone was so nice. I felt shoved out of the service department and it was very frustrating because they wouldn’t even try and help me understand the issue. They just shooed me away. Mind you, I have full coverage, and I’m pretty sure all they did was look under the hood and close it right back up. Customer service in he customer service department was also bad- again, felt like I was being shooed out. More

Lemon I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it i I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it in for servicing. It took 11 days for the problem to be fixed and it turned out to be two completely separate issues with the engine. The dealership has been completely unhelpful when trying to speak with the financial department regarding voiding my lease on this lemon they sold me. Disappointing considering I was a returning customer. More

Outstanding service I've maintained my 06 Commander with this dealership since I bought it. It's got over 170k miles on it and runs like new thanks to their work. I usual I've maintained my 06 Commander with this dealership since I bought it. It's got over 170k miles on it and runs like new thanks to their work. I usually work with Ann and she's been truly outstanding. She's made sure that Chrysler has honored the extended warranty through many repairs over many years. Ann always makes sure I am informed and my car abd I are taken care of like VIPs. THANK YOU ANN (AND RT 18) More

happy jeep customer dealt with Jeff in service, he listened to my description of what was going on with the jeep, and was able to get the concern resolved,, I will be us dealt with Jeff in service, he listened to my description of what was going on with the jeep, and was able to get the concern resolved,, I will be using him again, and I do recommend him. More

using my truck as test to help other trucks replaced my 30,000 mile plugs with 50/100,000 plugs to cut service cost & bring in more customers with better service. regards Pat Tomori replaced my 30,000 mile plugs with 50/100,000 plugs to cut service cost & bring in more customers with better service. regards Pat Tomori More

Went back a second time for a reason Went back to this dealer for a second time within a year for a reason. Had no issues with them the first time and liked the service. Both times ever Went back to this dealer for a second time within a year for a reason. Had no issues with them the first time and liked the service. Both times everything was perfect and our salesperson and the dealership overall were perfect and knowledgeable. Will definitely go back if I choose to stay with the brand. More