Route 18 Chrysler Jeep Dodge Ram

Service advisor was abrupt and had no people skills. They wanted to replace several parts without giving me a real explanation or understanding. They also wanted to charge me an insane amount of money f They wanted to replace several parts without giving me a real explanation or understanding. They also wanted to charge me an insane amount of money for parts and labor. I went to a different jeep dealer was treated with professionalism and was given a better price . More

Was really happy that rt 18 opened up again! Glad to see some familiar faces from before. Kudos to rich warren helping me get into my new 2012 jeep liberty. also thankful to anthony for helping me get such some familiar faces from before. Kudos to rich warren helping me get into my new 2012 jeep liberty. also thankful to anthony for helping me get such a great deal and car! This is my 3rd jeep starting with a 2003 jeep laredo than my 2006 jeep commander now my Liberty!!! Thanks Again To All at Rt 18 Chrysler,Jeep,Dodge,Ram.. Good Luck! More

The dealer was courteous and professional during the complete service process, from scheduling the appoint to doing the repairs. The vehicle was inspected and repaired without having to schedule an addi complete service process, from scheduling the appoint to doing the repairs. The vehicle was inspected and repaired without having to schedule an additionally appointment. They even performed a safety inspectin to avoid any obvious additional problems. I would recommend the dealer's service department to anyone who is concerned with dealer servicing. Jeff, the service manager, listened to my concerns and questions and gave exceptional service. More

I wish I could give10's instead of 5's. I have never experienced anything but top notch professional customer service. Honest and fair too. If you've ever had any doubt about this dealership, you can experienced anything but top notch professional customer service. Honest and fair too. If you've ever had any doubt about this dealership, you can believe it doesnt get any better. Thanks to all. Keep up the good work. (actually great work) Sincerely, M. Paster More

Have always been treated with respect. Have taken care of my automobile. Rich is always friendly and gets my vehicle done quickly. If my vehicle needs to be there for several hours, Rich gets me a loaner c my automobile. Rich is always friendly and gets my vehicle done quickly. If my vehicle needs to be there for several hours, Rich gets me a loaner car. More

THANK GOODNESS Route 18 opened up again. I purchased my minivan there and was forced to have it serviced at another dealer when they closed. My experience at the "other" deal was less than satisifactory a minivan there and was forced to have it serviced at another dealer when they closed. My experience at the "other" deal was less than satisifactory and nothing like the service I was familiar with at Rt. 18. Rich always goes out of his way to make the service process as easy as possible and works with my schedule so that I am not left without a car for too long. He takes the time to troubleshoot my issues and always fixes my problems in the end. More

GREAT GREAT GREAT. THIE SERVICE DEPARTMENT FOUND THE PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I A PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I AM SO GLAD RT 18 JEEP OPENED BECAUSE THEY SOLVED THE PROBLEM THAT THE OTHER DEALERSHIP SAID DIDN'T EXIST. THE SERVICE DEPARTMENT WAS VERY FRIENDLY AND EXTREMELY HELPFUL. More

Wonderful experience purchasing a custom 2012 Wrangler Sahara. Custom ordered the truck and took delivery within four weeks. This was the third Jeep purchased in three years from this dealership and would Sahara. Custom ordered the truck and took delivery within four weeks. This was the third Jeep purchased in three years from this dealership and would recommend it to everyone I know. Staff was extremely knowledgeable. Thanks again! More

BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY S BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY SAID THEY WOULD CALL THEY DIDNT CALL SO I CALLED AT 1PM(5 HOURS)TOLD SORRY WONT BE READY TILL 4PM CAME AT 4PM LOTS OF INCONSISENT EXCUSES TOOK TILL 5PM+ SITTING AND WAITING VERY BAD More

I'm not sure why or how this dealership was so highly rated in the past but I just recently purchased a vehicle from this group and it has been, without question, the most undesirable service experience rated in the past but I just recently purchased a vehicle from this group and it has been, without question, the most undesirable service experience I have ever had!!!!! I would not and will not EVER purchase anything from this dealership again and would strongly advise anyone else from doing so. They are the most unresponsive, unprofessional, incompetent group of people that I have ever done business with. I got the vehicle that I purchased at a great price but the subsequent interactions that I've had with them has led me to a place that knowing what I know now, they couldn't give me a car, for free. They are literally that bad. It's been a horrible experience and I suggest you look elsewhere.....anywhere before purchasing a vehicle from this dealership. More