Route 18 Chrysler Jeep Dodge Ram

I wish I could give10's instead of 5's. I have never experienced anything but top notch professional customer service. Honest and fair too. If you've ever had any doubt about this dealership, you can experienced anything but top notch professional customer service. Honest and fair too. If you've ever had any doubt about this dealership, you can believe it doesnt get any better. Thanks to all. Keep up the good work. (actually great work) Sincerely, M. Paster More

Have always been treated with respect. Have taken care of my automobile. Rich is always friendly and gets my vehicle done quickly. If my vehicle needs to be there for several hours, Rich gets me a loaner c my automobile. Rich is always friendly and gets my vehicle done quickly. If my vehicle needs to be there for several hours, Rich gets me a loaner car. More

THANK GOODNESS Route 18 opened up again. I purchased my minivan there and was forced to have it serviced at another dealer when they closed. My experience at the "other" deal was less than satisifactory a minivan there and was forced to have it serviced at another dealer when they closed. My experience at the "other" deal was less than satisifactory and nothing like the service I was familiar with at Rt. 18. Rich always goes out of his way to make the service process as easy as possible and works with my schedule so that I am not left without a car for too long. He takes the time to troubleshoot my issues and always fixes my problems in the end. More

GREAT GREAT GREAT. THIE SERVICE DEPARTMENT FOUND THE PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I A PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I AM SO GLAD RT 18 JEEP OPENED BECAUSE THEY SOLVED THE PROBLEM THAT THE OTHER DEALERSHIP SAID DIDN'T EXIST. THE SERVICE DEPARTMENT WAS VERY FRIENDLY AND EXTREMELY HELPFUL. More

Wonderful experience purchasing a custom 2012 Wrangler Sahara. Custom ordered the truck and took delivery within four weeks. This was the third Jeep purchased in three years from this dealership and would Sahara. Custom ordered the truck and took delivery within four weeks. This was the third Jeep purchased in three years from this dealership and would recommend it to everyone I know. Staff was extremely knowledgeable. Thanks again! More

BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY S BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY SAID THEY WOULD CALL THEY DIDNT CALL SO I CALLED AT 1PM(5 HOURS)TOLD SORRY WONT BE READY TILL 4PM CAME AT 4PM LOTS OF INCONSISENT EXCUSES TOOK TILL 5PM+ SITTING AND WAITING VERY BAD More

I'm not sure why or how this dealership was so highly rated in the past but I just recently purchased a vehicle from this group and it has been, without question, the most undesirable service experience rated in the past but I just recently purchased a vehicle from this group and it has been, without question, the most undesirable service experience I have ever had!!!!! I would not and will not EVER purchase anything from this dealership again and would strongly advise anyone else from doing so. They are the most unresponsive, unprofessional, incompetent group of people that I have ever done business with. I got the vehicle that I purchased at a great price but the subsequent interactions that I've had with them has led me to a place that knowing what I know now, they couldn't give me a car, for free. They are literally that bad. It's been a horrible experience and I suggest you look elsewhere.....anywhere before purchasing a vehicle from this dealership. More

The staff was very knowledgeable and helpful. It was a delight dealing with them. When meeting Christine for the first time she was very helpful and professional. delight dealing with them. When meeting Christine for the first time she was very helpful and professional. More

Thrilled they returned! They run a trustworthy and diligent business. Always friendly and goes above and beyond the customer's needs. We know that they will take care of our cars in the best way pos diligent business. Always friendly and goes above and beyond the customer's needs. We know that they will take care of our cars in the best way possible! More

I own a 2007 Grand Caravan and began taking it to Mcdonagh CJD for service in 2008 because all other Dodge dealers in the area closed. Rich and Chris both worked there at that time. When they closed Mcdonagh CJD for service in 2008 because all other Dodge dealers in the area closed. Rich and Chris both worked there at that time. When they closed I had to take my vehicle to Freehold Dodge. It was a longer ride to Freehold and the service was great, but I'm so glad most of the old crew is back at Rt 18 CJD. First, RT18 CJD is only a few miles away, second, the service and attention to detail is top notch. I like my van and these guys keep it in top shape; so much so that I purchased a lifetime warranty. If the sales department is as curteous and thorough as the service department, I would recommend anyone purchasing a new vehicle to go to RT18 CJD. More