Route 18 Chrysler Jeep Dodge Ram - Service Center

I have a 2003 Jeep Liberty which I absolutely love. My Jeep has low mileage, and I keep up with regular maintenance. This was my first experience with Route 18 Auto and I couldn't have been more pleased. Jeep has low mileage, and I keep up with regular maintenance. This was my first experience with Route 18 Auto and I couldn't have been more pleased. When I called for an appointment for the 60,000 mile service,I spoke with Christine. I wanted a number of items checked along with an oil change and my exhaust looked at since it was making noise and sounded like there was a hole somewhere. When I brought my Jeep in for service, I was pleased to see Richie at the service desk. I remembered him from a former dealership. I dropped my Jeep off the afternoon before my scheduled service date. The following morning Richie called to advise that I needed front brake pads but everything else looked good. The noise I heard from my exhaust was actually a crushed aluminum can that had somehow gotten stuck between the pipe and the sidewall! This was a pleasant surprise since I thought I would be told I needed a new exhaust system. Richie also told me that I didn't need to have my air filter changed since it was clean and appeared new. (I had it replaced during a previous oil change at another mechanic.) I appreciated Richie's honesty. The cost of all maintenance and repairs was reasonable and I will continue to have my Jeep serviced at Route 18 Auto. More

My experience was one of the best I have had while dealing with my car. Warren was extremely helpful and gave me a pleasurable and quick experience. dealing with my car. Warren was extremely helpful and gave me a pleasurable and quick experience. More

When I called in about my problem they were quick to see me. While I was there Rich informed me that there was a recall! His estimation of how long the work would take was on the money! Rich provided trans me. While I was there Rich informed me that there was a recall! His estimation of how long the work would take was on the money! Rich provided transportation for me and called me as soon as the work was done. My experience with Rt.18 dealership team has been an awesome one. More

They were very willing to ensure that my experience was satisfactory. They ensured that I had a ride to and from the dealership and then provided a loaner since it was going to be an extended period of tim satisfactory. They ensured that I had a ride to and from the dealership and then provided a loaner since it was going to be an extended period of time. More

Service advisor was abrupt and had no people skills. They wanted to replace several parts without giving me a real explanation or understanding. They also wanted to charge me an insane amount of money f They wanted to replace several parts without giving me a real explanation or understanding. They also wanted to charge me an insane amount of money for parts and labor. I went to a different jeep dealer was treated with professionalism and was given a better price . More

The dealer was courteous and professional during the complete service process, from scheduling the appoint to doing the repairs. The vehicle was inspected and repaired without having to schedule an addi complete service process, from scheduling the appoint to doing the repairs. The vehicle was inspected and repaired without having to schedule an additionally appointment. They even performed a safety inspectin to avoid any obvious additional problems. I would recommend the dealer's service department to anyone who is concerned with dealer servicing. Jeff, the service manager, listened to my concerns and questions and gave exceptional service. More

I wish I could give10's instead of 5's. I have never experienced anything but top notch professional customer service. Honest and fair too. If you've ever had any doubt about this dealership, you can experienced anything but top notch professional customer service. Honest and fair too. If you've ever had any doubt about this dealership, you can believe it doesnt get any better. Thanks to all. Keep up the good work. (actually great work) Sincerely, M. Paster More

Have always been treated with respect. Have taken care of my automobile. Rich is always friendly and gets my vehicle done quickly. If my vehicle needs to be there for several hours, Rich gets me a loaner c my automobile. Rich is always friendly and gets my vehicle done quickly. If my vehicle needs to be there for several hours, Rich gets me a loaner car. More

THANK GOODNESS Route 18 opened up again. I purchased my minivan there and was forced to have it serviced at another dealer when they closed. My experience at the "other" deal was less than satisifactory a minivan there and was forced to have it serviced at another dealer when they closed. My experience at the "other" deal was less than satisifactory and nothing like the service I was familiar with at Rt. 18. Rich always goes out of his way to make the service process as easy as possible and works with my schedule so that I am not left without a car for too long. He takes the time to troubleshoot my issues and always fixes my problems in the end. More

GREAT GREAT GREAT. THIE SERVICE DEPARTMENT FOUND THE PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I A PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I AM SO GLAD RT 18 JEEP OPENED BECAUSE THEY SOLVED THE PROBLEM THAT THE OTHER DEALERSHIP SAID DIDN'T EXIST. THE SERVICE DEPARTMENT WAS VERY FRIENDLY AND EXTREMELY HELPFUL. More