Route 18 Chrysler Jeep Dodge Ram - Service Center

GREAT GREAT GREAT. THIE SERVICE DEPARTMENT FOUND THE PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I A PROBLEM I WAS HAVING WITH MY JEEP FOR 6 MONTHS. I REPEATEDLY TOOK MY JEEP TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID THERE WAS NOTHING WRONG. I AM SO GLAD RT 18 JEEP OPENED BECAUSE THEY SOLVED THE PROBLEM THAT THE OTHER DEALERSHIP SAID DIDN'T EXIST. THE SERVICE DEPARTMENT WAS VERY FRIENDLY AND EXTREMELY HELPFUL. More

BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY S BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY SAID THEY WOULD CALL THEY DIDNT CALL SO I CALLED AT 1PM(5 HOURS)TOLD SORRY WONT BE READY TILL 4PM CAME AT 4PM LOTS OF INCONSISENT EXCUSES TOOK TILL 5PM+ SITTING AND WAITING VERY BAD More

Thrilled they returned! They run a trustworthy and diligent business. Always friendly and goes above and beyond the customer's needs. We know that they will take care of our cars in the best way pos diligent business. Always friendly and goes above and beyond the customer's needs. We know that they will take care of our cars in the best way possible! More

I own a 2007 Grand Caravan and began taking it to Mcdonagh CJD for service in 2008 because all other Dodge dealers in the area closed. Rich and Chris both worked there at that time. When they closed Mcdonagh CJD for service in 2008 because all other Dodge dealers in the area closed. Rich and Chris both worked there at that time. When they closed I had to take my vehicle to Freehold Dodge. It was a longer ride to Freehold and the service was great, but I'm so glad most of the old crew is back at Rt 18 CJD. First, RT18 CJD is only a few miles away, second, the service and attention to detail is top notch. I like my van and these guys keep it in top shape; so much so that I purchased a lifetime warranty. If the sales department is as curteous and thorough as the service department, I would recommend anyone purchasing a new vehicle to go to RT18 CJD. More

I had a great experience. From the time I walked in till my vehicle was ready and I picked it up, I was treated well. Services were explained prior to work done. my vehicle was ready and I picked it up, I was treated well. Services were explained prior to work done. More

This dealership was very easy to work with.....everyone was pleasant, and they all worked for my benefit. Work was done as promised......i would gladly return to this dealership for additional service work was pleasant, and they all worked for my benefit. Work was done as promised......i would gladly return to this dealership for additional service work or to buy a vehicle More

was treted good and the work is allways good and done right everone is very friendly and dase what they can to help what ever your problem is right everone is very friendly and dase what they can to help what ever your problem is More

I bought my 2006 Jeep Wrangler from this dealership when it was McDonaugh and was so sad when they closed. I took my Jeep for service in Freehold and was so sad and disgusted by their service department. As it was McDonaugh and was so sad when they closed. I took my Jeep for service in Freehold and was so sad and disgusted by their service department. As soon as Route 18 opened back up I was there. It's wonderful to see the faces of the people who always took such great care of my car in the past. They are very understanding and helpful. i would recomend them to anyone looking for a honest and caring service department. More

Brought my 2005 Jeep in for a noise that another dealer repeatedly could not fix. Guess what? Rich Warren and the tech Chris diagnosed and fixed it immediately. I can't even begin to tell the number of t repeatedly could not fix. Guess what? Rich Warren and the tech Chris diagnosed and fixed it immediately. I can't even begin to tell the number of times the other dealership worked on my car stating it was fixed and it wasn't. I received two follow up calls from Rich to just check in to make sure that the noise is gone. Brought my 2011 Jeep in twice for two separate reasons and they worked my into the schedule and had me out of there in a flash. Rich Warren handled the write up on both visits and on the first instance, Chris did the work, and my second visit, Fred did the work. You can see how much pride this dealership takes in making sure you leave 100% satisfied. The service department has a great team. I can't even begin to tell you how happy I am that this dealership is back. I can't imagine going anywhere else. Thank you More

For 10 years I have been a faithful customer but in March of 2011 I sadly discovered that my beloved place closed. I was forced to temporally go to another dealership to have my 2001 Dodge Durango serviced. of 2011 I sadly discovered that my beloved place closed. I was forced to temporally go to another dealership to have my 2001 Dodge Durango serviced. And that is when my string of bad luck, poor service and really expensive issues began. From August 2011 - Nov 2011 I spent thousands trying to fix a sensor throttle issue. Well long story short I happily heard that my beloved dealership re-opened but with a new name. I canceled my appointment with the other dealership and came running back. I was very happy to see all of my favorite people back there again. The sensor throttle issue was solved in a relatively short amount of time. Rich has always been such a great guy and a huge help with any issues I have ever had. He really goes out of the way to make things right. And Chris is the ONLY service tech I ever want touching my car. All of the issues I have ever had in the past he really takes his time to explain and even show me what is wrong and I value that. I know for certain that everyone here will always give me 110% customer service and always show me the respect that I deserve. This is why I have been a loyal customer for 10 years and hopefully many more. I'm so grateful that you all are back!!!!! More