Route 22 Honda

I came here looking for a new car and didn’t know too much about leasing or what exactly I was looking for in terms of specs /year /model. John Medina was super professional, patient and knowledgeable wi much about leasing or what exactly I was looking for in terms of specs /year /model. John Medina was super professional, patient and knowledgeable with all my questions. I highly recommend Route 22 Honda . It was a great experience and I felt very welcomed by all the staff there . Thank you ! —Jessica More

Hi my name’s Delano C Barrett i am the proud owner of a 2018 Honda Accord Touring 1.5T that I bought in January of this year! Worked perfectly fine drove like a baby until sept of this month when I was dri 2018 Honda Accord Touring 1.5T that I bought in January of this year! Worked perfectly fine drove like a baby until sept of this month when I was driving and a pebble flew up off the highway & cracked my windshield so I had to get it replaced, upon replacing the windshield I noticed all the safety assistance system warnings came on and the car felt different and all of a sudden I was getting bad gas mileage, I looked up the closest Honda dealership because that’s what the car was prompting me to do (Route 22 Honda Service) came up I immediately went down there to try can get the issue resolved! Upon arrival I was told by one of the service personnel that this kind of issue couldn’t be dealt with today due to reduced workers due to COVID 19 etc. I asked if anyone was willing to work on it today if I tipped them generously because I’m a Lyft driver and my car is my livelihood! 1 of them agreed and I payed for the service and tipped them and leave! On Tuesday nov-3 2020 the systems went off again out of nowhere so I returned to the service provider to show them, when I arrive I was by the front entrance when I was told by a suspected (shiftleader/manager) to pull my car up to the stop sign. That’s when I heard One of the service personnels slammed shut another’s customers door so hard I shook in my vehicle & I could hear him shouting in the rear view (WHO TOLD HIM TO xxxxING MOVE IS CAR UP) I was frighted I didn’t know wether to come out the car or just leave I was genuinely afraid & frightened by the temper and what I did to deserve it? However I stayed and they proceeded to work on the vehicle again! When I got back the customer receipt there was statements saying my vehicle was recently in an accident and my vehicle shows evidence of work being down recently and wires miss placed and a whole lot of things that they didn’t write on my first customer receipt and also yes you guessed it the vehicle warning signs are back on and I feel like I’m driving a shell of a car again! I am returning tomorrow to the service department because the issue I payed a premium to get fixed isn’t fixed and each day I have to not work in order to do this. More

I have been calling to speak to service manager and I am uncapable to get him or any one from the general manager on the phone.. I get my car service at RT 22 HONDA since I purchase my car and with my prior uncapable to get him or any one from the general manager on the phone.. I get my car service at RT 22 HONDA since I purchase my car and with my prior Honda as well. We are talking years years and tons of money.. Trusting that no one would do a better job then the people who work on Hondas all the time. I do a service maintenance recommendation service recommended by their service advisor. A service that I had been push on and also basically told ," if you want your car to last you have to do this service." I do the service and the technician is Incompetent in doing his job accurately because nothing explains that after they service my car and me working from home that it has no tramission oil and they were the only people to touch my tramission.. the oil all in the bottom of the car and when I check the stick for tramission oil there is no oil.. and now that i need to speak to someone to resolve this issue no one is capable of calling or picking up the phone.. it is insane that when you get you car service they call several times to confirm but now noone can call me back. More

They claim to offer online sales, but instead, insist you risk your life to come in person to Route 22 Honda during a pandemic, not caring whether you are in a high risk group or not. Krystal Noboa offered 1 risk your life to come in person to Route 22 Honda during a pandemic, not caring whether you are in a high risk group or not. Krystal Noboa offered 110% price match (10% discount) back in September and October from another dealership's offer. She would not explain the details or any exclusions. I provided an offer, but now it seems I must bring it in person before she can confirm the match. I fear the dealership is merely making false claims without backing them up in writing, and putting people at risk. On top of that, she insults me by accusing me of not being a serious buyer because I prefer to do online sales, and that I am wasting her time by shopping around. In September, I requested that she send me the very same document she requires a buyer to bring from another dealership. My request was ignored. More

Their service department is the worst. I’ve written to the their device manager and got no response about the problems I was having. The first time was I was hearing a noise from the right front end. I ha the their device manager and got no response about the problems I was having. The first time was I was hearing a noise from the right front end. I had a feeling it was the front strut. They said nothing was wrong. I kept driving this 2019 HRV Sport. I kept hearing the noise do I brought it back again. This time a different mechanic from this dealer told me the right front strut was broken and it was dangerous for me to drive this vehicle. I was driving around with my pregnant wife the whole times I was so pissed. A couple months ago I told them I was having a problem with the vehicle not accelerating and again nothing wrong according to the mechanics here at Route 22 Honda. Now I’m sitting at the dealer again for a recall for a part in the fuel pump. If this was not under warranty I would not recommend this dealer service department. Still have not heard back from the service manager about the letter I sent them expressing my concerns More

Carlos “CH” Hernandez treated me like Family. So Professional and Caring! He worked his magic and did not allow me to leave without being 100% Satisfied with my deal and car. I met his manager and Professional and Caring! He worked his magic and did not allow me to leave without being 100% Satisfied with my deal and car. I met his manager and he was also very helpful. Because of this team my son will have a new car after his car being totaled after a truck hit him. But this team sold me another Safe Honda Accord. Those cars are Life Savers! This is our third car from Rt 22 Honda! More

Attempted to use the chat feature. IMHO, Total bot designed to get your phone number or get you to call. Could they fear consumers holding them accountable to their words? You decide. Wanted to pas designed to get your phone number or get you to call. Could they fear consumers holding them accountable to their words? You decide. Wanted to paste chat, but there is a work limit. More

I had a good experience buying my first car. They were helpful in finding a car that I would like. I’m happy with my Civic! helpful in finding a car that I would like. I’m happy with my Civic! More

Art Norvell is an excellent salesman. He was very friendly and helpful. He also called me to check how everything was. You will be leaving Route 22 Honda in your new car if you work with Art Norvell friendly and helpful. He also called me to check how everything was. You will be leaving Route 22 Honda in your new car if you work with Art Norvell because he will not let you go until you reach an agreement. Nice job! More

Worst experience I had with Art Norvell. All he wanted to do was to sell cars. Not interested in any concerns you have.. I bought a certified preowned Accord and few days after, the car won't start at the fi do was to sell cars. Not interested in any concerns you have.. I bought a certified preowned Accord and few days after, the car won't start at the first attempt. I made my sales agent aware of the issue. He wouldn't even give me a minute to address my concerns. He rather told me that I'll get charged if he send me to the service center.. We kept on going back and forth. This is a certified preowned and you'll assume that all the necessary checks would have been done before it was sold.. In just a few months, I have already changed my 2 front tires and my brakes are worn out and this is a car I barely drive..the commute from my house to work is only 7min.. More