Route 22 Honda

I had a Great first time experience with Ralph. He was really helpful with buying my first car within my price range. Ralph and everyone at the Route 22 Honda was very helpful throughout the process of ge really helpful with buying my first car within my price range. Ralph and everyone at the Route 22 Honda was very helpful throughout the process of getting my first car. More

Rolando was simply amazing! Great salesman. I’m going to be dealing with him as long as I’m with Honda! Go to him and thank me in advance! 😉 be dealing with him as long as I’m with Honda! Go to him and thank me in advance! 😉 More

First time and I had a great experience with Sophie , got a Sexy blue Civic Hatchback Sport that I always wanted , Thank you so much a Sexy blue Civic Hatchback Sport that I always wanted , Thank you so much More

I bought a new car, a Honda CRV, from this place in December. Almost immediately the rubber on the door fell off and they had to put it back on again. While I was in Florida, an issue came up with December. Almost immediately the rubber on the door fell off and they had to put it back on again. While I was in Florida, an issue came up with my gasoline mechanism locked up in an apparent anti-theft mode. A thousand mile drive back to NJ with no way to fill up my tank several times would be a nightmare/ I called 22 Hillside Honda and the receptionist told me everyone was out to lunch. She gave me the number for Honda roadside assistance. That number referred me back to 22 Hillside Honda saying they couldn't help me and I would need to speak to service at Honda. I called back and she told me they were still on lunch. They never called me back! I was just lucky with prayers, after an hour drive towards home, and the tank almost on empty, the issue resolved on its own. No thanks to 22 Hillside Honda. At that time I called, two weeks ago, I scheduled an appointment for today to have the same issue fixed again. Once there, I waited for 2 hours for them to tell me I needed a new part (that they didn't have in stock, and that they would have to reorder it and i will have to bring it back in. While I was waiting they told me I needed an oil change, which I had been told when I bought the car would be free. At the cashier counter she tells me it's $41 (with a coupon). It would have been much cheaper elsewhere, even with their coupon. She then told me only the first oil change is free which is different than what the salesperson said when selling me the car. I expressed my concerns that the rubber keeps coming off the door and requested that they use some kind of adhesive to keep it on. She said they could not do this since the rubber would rip! How crappy are they making these cars? I sent a message via chat to the service center today mid afternoon and was told a supervisor would get back to me immediately. The representative was less than helpful and showed less than zero concern. I'm still waiting for their call. Overall, this place deserves a review in the negative numbers. Two thumbs down. More

Great Costumer Service Correy did a great job with us, it was the best customer service I've ever had at any car dealership the all-around service form financing to car main Correy did a great job with us, it was the best customer service I've ever had at any car dealership the all-around service form financing to car maintenance is top-notch. More

I would rate Paul Giameo at 100%, if the system allowed it. He demonstrated excellent people skills such as: basically listening to concerns of the consumer (me), continous feedback/updates (by way of text it. He demonstrated excellent people skills such as: basically listening to concerns of the consumer (me), continous feedback/updates (by way of text or in person) as I waited, very thorough regarding findings (puncture in rear right tire, uneven tire pressure and fix for rearview mirror). He provided explanations and solutions, to my concerns. Moreover, Paul provided a test drive, with me present, to assure that all issues, were addressed. Thus far, it appears to have subsided. In fact, Paul extended a open invite to me, if I experience any additional problems, relating to my initial visit. I thank Paul Giameo and Patty Meier, for turning a horrific negative experience with my sales associate (Pate Charles), into a positive memorable reflection. More

I want to express such gratitude, to have met an individual like Patty, after such a horrific experience with my salesperson (Pate Charles), on the purchase of a 2017 Honda Accord V6, certified used individual like Patty, after such a horrific experience with my salesperson (Pate Charles), on the purchase of a 2017 Honda Accord V6, certified used. My salesperson lacks basic people skills, as my concerns weren't addressed or considered. Patty is the true definition of professionalism. Patty displayed poise, concern and communicative skills, regarding my issues. Finally someone listening (took time), to understand my concerns, that I've been experiencing, since date of purchase 03/12/2020. Unlike my salesperson (Pate), who clearly let me know, as she stated,"I did what I was supposed to do. Which was to sell the car. That's all I was supposed to do". Wow.. What a way to treat a customer, that just gave you $15,000.00 cash as a downpayment (Not to be mistaken, that I had to.). However, Patty was able to correct some concerns, but other issues remain. To fully understand how heartfelt I am, with meeting Patty. You would have to read my other testimony. It appears in Yelp.com, dated 06/09/2020, under Dimples L. It's another lengthy review but, a must read. Patty thanks again and continue to be proficient in your professional practice, demeanour and proactive ability. Update: Finally received call from Gio(06/11/2020), with a scheduled service appointment for 06/18/2020. More

I've witnessed her business tactics and I rate her at I've witnessed her business tactics and I rate her at 100%. Wish I would've waited for Jean, when I purchased my car, from Rt22 Honda. My sales perso I've witnessed her business tactics and I rate her at 100%. Wish I would've waited for Jean, when I purchased my car, from Rt22 Honda. My sales person is lacking people skills. More

Buyer Beware-This has been a nightmare. I purchased a 2017 Honda Accord V6 on March 12, 2020, with a down payment of $15,000.00. The salesperson was Pate, who was overseen by Gio. They knew up front, tha 2017 Honda Accord V6 on March 12, 2020, with a down payment of $15,000.00. The salesperson was Pate, who was overseen by Gio. They knew up front, that I didn't want a certified used vehicle that was hit, because I stressed that. There were minor scratches on drivers side, which was discussed and a solution (a offer) was presented by Gio and excepted by me. Upon driving the vehicle I noticed, that the wheel was wobbling(which they fixed), the rear had lots of rattling noises(which they fixed, by removing rocks in bumper) and it appears to have additional movement in the rear, upon stops and turns (something isn't secure in the rear and it continues to be a problem, which they're aware of). I spoke to Pate and another manager (who was filling in for Gio, in his absence), before the pandemic closure. I told them about ongoing problem and the papers I found within the vehicle, from a reputable Insurance Company (Plymouth Rock), indicating that the rear bumper was replaced and that could be, the existing problem (additional movement, something isn't secure in the rear). Moreover, I'm uncertain how a reputable Insurance Company (Plymouth Rock), addressed this damage in 2019 (paid for it) and it not appear on the rt22 Honda Carfax, is beyond me. They sent me back to the service dept. where I met Patty, for another evaluation. Patty stated, "she'll connect with Pate and I can call Pate, for update. I called Pate the same day and was unable, to reach her. The next day they closed, due to the pandemic mandatory closure. I tried speaking to Pate since her return in May, regarding my concerns. She(Pate) was very abrupt, stating, "I did what I was supposed to do. Which was to sell the car. That's all I was supposed to do and you can't give it back". Definitely lacking people skills, as it was continously demonstrated. I tried reasoning with her (Pate), to no avail. She also stated, "I don't remember "(customer has concerns and you don't take any notes). Meanwhile, during the meeting (with other manager present, she(Pate) stated, "I'll keep all the notes "). What happened to concerns of the customer??? She stated,"I'll call you back ". I wanted to make sure she had my telephone number but, before I could verify information, she(Pate) rudely hung up. This is clearly unacceptable behavior. I've also reached out to Gio, several times and he stated, "he has to talk to his general manager and he'll get back to me, verifying my telephone number, once again. It's been over three weeks and I haven't heard from him(Gio). On June 8, 2020 I spoke to Patty(General Service Manager), regarding my continued concern. Patty stated,"she'll give Gio a call and ask him to contact me". Today is June 10,2020 and I haven't heard from anyone. Truly a disappointment. The sad part is, Rt22 Honda was recommended, due to family past experience with Gio and salesperson Jean. What a difference. Appalled I am and still waiting and waiting. More

Art Norvell thank you for checking to make sure all is well making sure that my Honda is still serving me well!. Again thank you. well making sure that my Honda is still serving me well!. Again thank you. More