Route 22 Honda

Very Helpful Sales Rep. Great to Work a Deal With! Rep Saad Meqdad was very friendly & helpful . He helped us from the start in explaining Honda's programs & was great working with throughout the buyin Rep Saad Meqdad was very friendly & helpful . He helped us from the start in explaining Honda's programs & was great working with throughout the buying process. No hassles and we got the super attention needed when making a car decision. Would highly recommend Saad & the dealership! More

I WOULD RECOMMEND THIS DEALER ROLANDO TOOK VERY GOOD CARE OF ME. SHOWED MULTIPLE CARS AND THEN SET EVERYTHING UP IN THE HONDA ACCORD I PURCHASED . ASK FOR HIM HE EVEN STAYED LATE T ROLANDO TOOK VERY GOOD CARE OF ME. SHOWED MULTIPLE CARS AND THEN SET EVERYTHING UP IN THE HONDA ACCORD I PURCHASED . ASK FOR HIM HE EVEN STAYED LATE TO MAKE SURE I WAS GOOD More

AWESOME!!! excellent service,customer friendly, time management, customer's comfort. he was very calm and comprehensive. He offered a play room for my kids, the excellent service,customer friendly, time management, customer's comfort. he was very calm and comprehensive. He offered a play room for my kids, the kids for excited and comfortable until the deal was concluded. More

Nice people Sandie is a really nice person and try her best to help in anyway she can.and help you drive out in a vehicle.thank you sandie Sandie is a really nice person and try her best to help in anyway she can.and help you drive out in a vehicle.thank you sandie More

MISLEADING and DISHONEST Purchased a new 2018 Honda Accord a year ago August. Entered car Sunday noticed a crack in windshield which was 23 inches long by noon. No chips or Purchased a new 2018 Honda Accord a year ago August. Entered car Sunday noticed a crack in windshield which was 23 inches long by noon. No chips or evidence of damage noted on glass. I called Honda Service early Monday morning and was told service would call me back. After 3 hours of repeated calls to them, service returned my call. I explained the situation only to be told, "not covered under warranty". I then stated to them what was written in the warranty; Not covered "unless it's due to a defect in material or workmanship". I stated this to head of service who again repeated "not covered under warranty". Honda did not offer to inspect my vehicle. I then requested a loaner car since I would have to leave my car overnight to be repaired. Now I was told "No loaner car" (Again, at the time of purchase we were told we would be able to have a loaner car for overnight repairs). I then contacted an independent service and had the windshield replaced in my car at my home at my expense. The service when repairing my windshield stated to me that this crack has no evidence of damage to glass, chips, etc. and appears to be a defect. I contacted the regional manager who suggested I call the General Manager at Honda 22 , and he was also going to notify him to expect my call. I called the general manager on 2 separate occasions only to be told "he is at a meeting". I left my name and message for him to return my call. To date, NO RESPONSE. At this point, we are completely disgusted with the lack of respect and concern for a customer Honda has shown us and will NOT purchase a Honda from them again. Don't know if we will even purchase another Honda. More

A Great Experience Very professional and friendly staff,salesperson Art Norvell was so pleasant and knowledgeable. He went out his way finding me a nice affordable car t Very professional and friendly staff,salesperson Art Norvell was so pleasant and knowledgeable. He went out his way finding me a nice affordable car that landed right on my budget. More

GREAT!!!!!! The guys I worked with was amazing. I have never ran into good customer service like that in any other car dealerships. Mr. Mosley and Mr. Nassar will The guys I worked with was amazing. I have never ran into good customer service like that in any other car dealerships. Mr. Mosley and Mr. Nassar will make you feel at ease. More

Redemption I wrote a review about the experience I had at Route 22 Honda back in March on dealer rater. For some reason I received a message a few weeks ago ale I wrote a review about the experience I had at Route 22 Honda back in March on dealer rater. For some reason I received a message a few weeks ago alerting me that someone responded to my review. To make a long story short, Howard Newman, the Corporate Customer Relations Manager, reached out to me within a few days of my writing that review, left his name and number and essentially left an open invitation to discuss my experience. A few months down the line I am just seeing this message and although I was hesitant to give him a call due to the amount of time that had already past, I decided to give him a call anyway. I left a message on his voicemail and literally within a day or two he called me back. He was so humble and welcoming and although the post had been written a few months back, he treated the issue as if it had just happened. There was no judgment on his end, no excuses were made. His main concern was rectifying the issue and making sure I was happy. Honestly, the last time I wrote a review I swore that I would never come back mainly because I was used to a certain level of service but Howard really went above and beyond to demonstrate how valued all Route 22 honda customers are. I truly appreciate his kindness, understanding, expeditious responses and the willingness to set up an appointment with an awesome service center rep who I will definitely make ALL of my appointments with. I think his name was Audiel (he said I could just call him Al). He was very attentive, had a super calm demeanor and literally answered all of the many questions I had to ask with what seemed like pleasure. Lol It was a really great experience and I’m very happy that I decided to come back. It was very much so worth it. Thank you again Howard and Audiel! More

Great experience!! Left with the car I wanted! I was greeted at the door and throughout my entire experience Pate was able to help me out. I wasn’t expecting to leave with a car today but I did and I was greeted at the door and throughout my entire experience Pate was able to help me out. I wasn’t expecting to leave with a car today but I did and I’ve never been more excited!! She made sure I was satisfied and most importantly happy. My family including two young children were with me and they aren’t the best but she Pate was very patient with them and also me. I’m very picky but she had a great pick for me! More

Jean Shim was able to understand my requirement Jean was able to understand the need and give options at her earliest. She is even making sure the after sales services are received in a timely manne Jean was able to understand the need and give options at her earliest. She is even making sure the after sales services are received in a timely manner. More