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Route 22 Honda
Hillside, NJ
3,210 Reviews
Throughout our 20-year history as one of the largest family-owned group of automotive dealerships in the United States, we've never forgotten our roots as a 'mom and pop' business. That's why I, and the new generation of vice presidents... my sons Ignazio and John Giuffre and my nephews John Iacono and Anthony Renda make every effort to go the extra mile for our neighbors. Each of our managers exemplifies our commitment to you, our customer. Whether it's through our many driver amenities, our unique service discount card membership program, or good old-fashioned courtesy, Route 22 Honda, where WE DELIVER LIKE NOBODY ELSE, for you.
Sincerely,
Carmelo Giuffre
President and Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 3,210 reviews
November 16, 2016
Exceptional Service ! Stephen Sheehan and Aaron Stevens are phenomenal salesman! I have never leased or traded in a vehicle before and they made the process so easy for me Stephen Sheehan and Aaron Stevens are phenomenal salesman! I have never leased or traded in a vehicle before and they made the process so easy for me! I gave them a base line of what I could afford and they went above and beyond my expectations! They even put me in an upgraded vehicle ! I would definitely do business here again! More
by Megan Taylor
Employees Worked With
Stephen Sheehan, Aaron Stevens
November 14, 2016
Wonderful! As soon as I walked in the door I felt as though I was in a great environment. They also found me a used car in mint condition for a great deal As soon as I walked in the door I felt as though I was in a great environment. They also found me a used car in mint condition for a great deal More
by Justcallmedrew
Employees Worked With
Gio
November 13, 2016
Wonderful Experience! We haven't purchased a vehicle for a very long time so we were little anxious about it. Because of Steve Sheehan he made us feel much better all the w We haven't purchased a vehicle for a very long time so we were little anxious about it. Because of Steve Sheehan he made us feel much better all the way through the whole process. From driving the vehicle to signing the final papers. We feel very happy and relieved this evening. Thank you. More
by bergencountypurchasers
Employees Worked With
Steve Sheehan
November 12, 2016
Great No BS experience I've always dreaded the day I had to buy a car again, it has always been a stressful experience for me. Stephen Sheehan from route 22 honda made the c I've always dreaded the day I had to buy a car again, it has always been a stressful experience for me. Stephen Sheehan from route 22 honda made the car buying experience much smoother this time around. He was straight to the point, pleasant, and very easy to work with. Overall, I was very impressed on how route 22 honda conducted their business. Thanks also to Aaron, his manager and Abdel from finance . More
by Kim Faigao
Employees Worked With
Stephen Sheehan
November 11, 2016
Great experience! Staff and salesman very friendly! Very willing to meet our needs! Issue with the vehicle was handled promptly and professionally! I would recommend fo Staff and salesman very friendly! Very willing to meet our needs! Issue with the vehicle was handled promptly and professionally! I would recommend for purchase and service! More
by mshimko75
Employees Worked With
Stephen Sheehan
November 08, 2016
Very Disgusting Service Appointment (CRV EX 2016) I purchased my car Oct 7, 2016 which according to their promo it comes with a remote start. They scheduled me to drop off my car Oct 21 at 11:30 for I purchased my car Oct 7, 2016 which according to their promo it comes with a remote start. They scheduled me to drop off my car Oct 21 at 11:30 for the remote start installation. When I arrived on that day at 11:30 the receptionist guy told me that I don't have any appointment so he checked with the service advisor named CLAUDIA. The guy came back to me and told me that my appointment was 9:00 am and that they could not wait for me for the whole day. (I am very sure that my appointment is 11:30 because I called the sales advisor who helped me in the purchased of the car before I drove down to Route 22 to confirm my appointment since he was the one who scheduled my service that day). I went to CLAUDIA'S office with the receptionist named Wayne but I was not allowed to go inside and I was just standing outside the glass door watching both of them inside her office. In short I was rescheduled Oct 28 at 9:30 for the installation of the remote start. When I came back on Oct 28 to drop off my car I personally met Claudia because I had some documents to sign and I asked for a shuttle back to where I live in Jersey City. Around 11:30 somebody called me who I believe was Claudia telling me that my car is ready. I told her that I need a shuttle back to Route 22 Honda because I don't have a ride. She answered me, "sir we're closing at 7:00 pm, just come here if you have a ride". She is rude and unfriendly! So I took an Uber from Jersey City to Route 22 Honda. I went to the cashier to get my key and for the paperworks and then I asked the cashier if where is my car? she said it should be outside already. I went out and look for my car but I can't find it. I went back inside the building to ask the receptionist and he told me to just go outside and in the parking and look for my car. I went outside again, go around the building and to the parking to look for my car but I could not find it. The weather that day was very cold and can you imagine their customer going around looking for the serviced car and nobody is willing to help? I went back inside the building again and demanded for my car and it was found out that my car was still inside their service garage. What a bad experience I had on that day! I am a customer of Route 22 Honda since Feb 2013 and I always received a call from it's customer service for a feedback and survey after the service but this time I did not receive any call from the customer service, it's quite odd! So I decided to look for this website so I can have my voice heard about the bad customer service of Route 22 Honda. One more thing, there are people in there that when you come in they will tell you that " if you need help just let me know". Guys do not believe on this statement because it's their memorized line, its overused. I went back to them about the problem I encountered and they just shrugged their shoulders. Shame, shame on them! By the way I gave 3 stars for the quality of work because after the installation nobody explained to me how the remote start works. They just hang the remote in my key holder. I gave customer service and Friendliness a 1 star because there's no zero (0) in here. More
by Jonathan C
Employees Worked With
CLAUDIA OLIVEIRA
November 07, 2016
Superb Service!! It truly was a pleasure working with Pate. I was upfront about my budget and I already knew what I wanted. Pate exceeded all my expectations. She went It truly was a pleasure working with Pate. I was upfront about my budget and I already knew what I wanted. Pate exceeded all my expectations. She went above and beyond to make sure all my needs were met. I would definitely recommend her others. I love my new Accord Sport SE! More
by Shon78
Employees Worked With
Pate Charles
November 05, 2016
Excellent service It was great pleasant to do business with Ronald. Thank you so much for getting the 2016 CRV with the color we looked for. Very happy. It was great pleasant to do business with Ronald. Thank you so much for getting the 2016 CRV with the color we looked for. Very happy. More
by F1rstcar
Employees Worked With
CHRIS TROPIANO JR
November 03, 2016
Excellent service! New Lease Alex, Mohamed and the entire team at Route 22 Honda were fantastic! They went above and beyond and paid attention to detail to ensure all my needs we Alex, Mohamed and the entire team at Route 22 Honda were fantastic! They went above and beyond and paid attention to detail to ensure all my needs were met and then some. My vehicle was ready ahead of schedule too. Have already recommended friends and family to them. Excellent job guys! Keep up the good work! More
by bace16
Employees Worked With
Alex Guzman, Mohamed Ibrahim.
November 03, 2016
New accord. My salesman Jonathan was very knowledgeable and helpful. I would recommend him to others. Great price. He worked within my budget and helped me find My salesman Jonathan was very knowledgeable and helpful. I would recommend him to others. Great price. He worked within my budget and helped me find the car I wanted. More
by Lonluv
Employees Worked With
Aaron stevens, CHRIS TROPIANO JR
