Route 22 Toyota

Phenomenal Experience Jorge was great from the first time we met. He listened to our needs, made suggestions and had vechicles available for us to test drive on the spot Jorge was great from the first time we met. He listened to our needs, made suggestions and had vechicles available for us to test drive on the spot and was responsive to each and every question my wife and I had thrown at him about different features and models. His manager, Jay also worked with us to get the max amount for our trade in and Max in the finance dept was also great as he got us out of the dealership in a timely fashion as we had our two young children with us. Everyone we dealt was was friendly, courteous and professional! If 5 stars is the gold standard, the guys at Route 22 should get 6 stars and be the platinum standard! More

Toyota This is my second car that i brought from this dealer Toyota hillside and i chose mr. Johnny Cruz because his a good salesmen and i recommend this dea This is my second car that i brought from this dealer Toyota hillside and i chose mr. Johnny Cruz because his a good salesmen and i recommend this dealer. More

Lack of competency to service Prius My Prius failed NJ inspection due to a OBDII code. The Inspection Center printed and gave me the actual report as they are supposed. Based on that I v My Prius failed NJ inspection due to a OBDII code. The Inspection Center printed and gave me the actual report as they are supposed. Based on that I verified Toyota OBDII code diagnostics which said the 3-way coolant flow control valve needs to be replaced. I asked this Toyota dealership Service center to do that. Instead I was told that I have to pay $100+ for diagnostics first and then they will tell me if this is the problem! I asked them why they do not believe Toyota's own OBDII codes and their response was, they cannot be sure if that will fix the problem. So I told them I will get it done elsehwhere and started walking out. The manager then called me back and said they will do the diagnostics free! I thought that was fair and shook hands. Little did I know what will happen next! After a 30 mins, I was told the car had a slew of problems - that it had HVAC problem, Hybrid Control problem, Cruise Control problem, HV battery problem etc! I told them that I never once experienced any of these problems including upto an hour ago when I brought the car to them! I asked the technician what exactly he did and he admitted 'he only hooked to the OBDII terminal and read of it'. So suddenly they seemed to have developed confidence in OBDII codes! Anyway I declined their services and took the car to another certified repair shop licensed to do Inspection repair. They read OBDII, their report came up consistent with what the original inpection center report said ie the same one code which meant the 3-way coolant flow conyrol valve needed replacement. They did that for nearly half the price that the dealership quoted to me (just for that one piece of work - the dealership obviously would have charged me a couple thousand dollars if I had believed their litany of so called troubles!). I drove the car for 40 miles and then went for re-inspection and the car passed with no issues or negative codes. There is no way for me to know whether the Route 22 Toyota Service department was simply incompetent or were trying something worse to get more work and charge for it. Either case it is not a place I will go to in future and would advise anyone interested to avoid them based on this experience More

I have been leasing Toyota cars for the last 14 years mostly from route 22 my salesman Richmond Ejiofor is one of route 22 finest gentlemen to deal with. my experience was great and I am looking forward mostly from route 22 my salesman Richmond Ejiofor is one of route 22 finest gentlemen to deal with. my experience was great and I am looking forward to doing this again when my leases are up for my camry and corolla. More

Total experience was great, from the first time I entered the dealership, everyone was attentive and friendly. The salesperson was awesome at explaining all options that interested me. The test drive was ve the dealership, everyone was attentive and friendly. The salesperson was awesome at explaining all options that interested me. The test drive was very helpful in making my decision on buying the vehicle. More

The service was excellent and customer service and satisfaction was primary. The best deals and customer service I have received from any company. I will recommend coming here and receiving services satisfaction was primary. The best deals and customer service I have received from any company. I will recommend coming here and receiving services from Mr. Cruz any day More

This was my first time at Route 22 Toyota in search for purchasing a new vehicle; so you can imagine my being uneasy about the whole process. It was not until I was greeted by Richmond Ejiofor that I reali purchasing a new vehicle; so you can imagine my being uneasy about the whole process. It was not until I was greeted by Richmond Ejiofor that I realized how easy and smooth he made all my concerns and worries slowly go away. He was very personable, honest and down to Earth. Because of the trust that developed in such a short period of time, I was comfortable and able to drive home in a 2013 Corolla! Everyone that I have brought to him in these past couple of days from my parents to my friends have nothing but good things to say about him. He is not only a friendly and honest sales employee, but is also a good person. I will definitely continue to recommend him to others. More

Great customer service from Mr. Cruz who answered all of our questions and was able to give us the best deal possible and the attention and time needed to make a final decision. Recommend this dealership an our questions and was able to give us the best deal possible and the attention and time needed to make a final decision. Recommend this dealership and services here any day. More

Outstanding employee. Jorge effectively answered all of my questions as well as addressing all of my concerns towards purchasing a new vehicle. Extremely helpful and personable individual. Definitely will my questions as well as addressing all of my concerns towards purchasing a new vehicle. Extremely helpful and personable individual. Definitely will return in the future for further inquires. More

This is the my second car from Toyota Route 22, my experience have been excellent. The sale consultant, Jorge Mejias Navas provided me excellent assitance and step by step info. in order to get a grea experience have been excellent. The sale consultant, Jorge Mejias Navas provided me excellent assitance and step by step info. in order to get a great deal in getting my new car. I definetely recomdend Toyota Route 22 . More