Route 22 Toyota

Well this is a story for costumers who wants to buy Toyota from this dealer.On July of 2013 I was shopping for a Toyota Sienna.I went to this dealer where I told them what car I want and what option I Toyota from this dealer.On July of 2013 I was shopping for a Toyota Sienna.I went to this dealer where I told them what car I want and what option I want into the car (navigation,leather seats and sunroof).So I been charge for all this option but when they deliver the sienna to me I saw the aftermarket navigation install (value of 500$) when I paid 2200$ for Toyota nav.I just drove the car back to the dealer where I hear all this storys and lies from the finance manager about the factory navigation cant be install in my car and its to late to cancel the deal because it was submitted to the bank.At this point I call the main Toyota office in California and explain to them what bad deal I got from Rt 22 Toyota in Hillside NJ,ten minutes after I make the phone call the finance manager came to me and apologize tell me its his mistake and I have to wait another 3 days or so for him to find the right car.So far so good.Few days later dealer call me to let me know about the new car arrived and its ready for pick up .I went there I took the new care I drop the other car with aftermarket gps .In February 2014 I decide to cancel my warrantys on this new vehicle amount of 3500$ to 4500$.i went back to the same dealer and looks like nobody have time for me and listen to me .they just give me the cancelation form and told me to do it myself .For 10 days I did fax the cancelation form to Toyota for the warrantys to be cancel and nothing happened.In one day I did call Toyota and I been told my warrantys cannot be cancel because they don't have that vin number in the system but the do have a different vin number.Now I start to squiz my brain and think what can be .Anyway when I pick up car number 2 the dealer never give me a new contract to sign so now I end up driving a wrong car acordind to the contract.Been back to the dealer to get a copy of my contract and nobody willing to help by tell me they don't have a copy of the contract ,I did call Toyota back and they did fax me a copy of the contract from previous car what I returned.Now I have the contract with one vin number and the car with differnet vin number.So what im thinking now is maybe the dealer have the second contract where they copy my signature or they don't have one at all for this car .It looks king suspicious to me.I did call back Toyota Financial when the agent told me I have to vins in my system and I sayd I have only one car but if I have 2 cars for what car I do payments,or if u have a second contract please fax it to me becvause I wanna verify my signature on the second contract.The answer from Toyata was I have to wait 7 days for the contract in my mail.OK ,when the contract came and I look was the same contract for car number one.Now im playing the game more serios and I did write letters to costumer affair,better bussines bureau ,Toyota financial and also to the dealer.So sweet costumers if you want to go thru what im going just go and buy cars from this dealer me personal even if im dead I will not go there or if they have free cars I will refuse to go there.A bunch of crooks and liers in Rt 22 Toyota from Hillside New Jersey. More

It was my first time ever requiring service on my own. I have to say it went easier than I thought, I received great customer service and everyone was so helpful. I felt so comfortable and they gave me serv have to say it went easier than I thought, I received great customer service and everyone was so helpful. I felt so comfortable and they gave me service so quickly. I would definitely recommend this place! More

This has been the sixth time my wife and I have conducted our car lease/purchase with this dealership. Each time the experience just keeps getting better. Our expectations are right on the money so conducted our car lease/purchase with this dealership. Each time the experience just keeps getting better. Our expectations are right on the money so to speak. Customer service provided by Milton Crooks was superb and and very professional. Milton helped us make the most appropriate decisions based on our concerns and requirements by providing us with all possible options making the decision-making process a breeze. Other members of the staff from finance to check out were accommodating and informative.Overall I would give this dealership and its staff five (5) stars and would highly recommend it. Thanks guys. More

Great dealer ship. I had a great experience. Naji Kanan by salesman, the best person to go to. Extremely polite and knowledgable. great customer service from him, I will surely give him more refferals and by salesman, the best person to go to. Extremely polite and knowledgable. great customer service from him, I will surely give him more refferals and have my friends to always buy car through him at RT22 toyota. Thanks Naji Kanan. More

We just bought last Dec.7 our Brand new Toyota Corolla 2014 Le Eco. It was an excellent service that Alex has given us. Very accommodating and his rapport with us is very well. We had a very good deal sin 2014 Le Eco. It was an excellent service that Alex has given us. Very accommodating and his rapport with us is very well. We had a very good deal since we trade in our Honda 2012. We highly recommend him and route 22 Toyota because of their excellent service! More

This has been the best experience I've had at a dealership Jerry and Giancarlos were great, knowledgeable and honest about everything. I had to patiently wait about 4 months to get my 1794 Tundra t dealership Jerry and Giancarlos were great, knowledgeable and honest about everything. I had to patiently wait about 4 months to get my 1794 Tundra that had to be special ordered from Toyota and was nervous that they would change the value for my trade in but they kept their word and everything we had talked about in October. It was a great experience and I would definitely recommend this dealership to any of my friends and family.. Thank you guys and I love the truck!!! More

My husband and I had an excellent experience at Route 22 Toyota. We are customers since 2009, this is our 4th car. We both liked the way a salesman worked with my brother, who was trying to lease a car, t Toyota. We are customers since 2009, this is our 4th car. We both liked the way a salesman worked with my brother, who was trying to lease a car, the same day we bought our 3rd car. This year we decided to ask for him and we are really glad. He gave us a good deal and help us on everything, since it was our first time leasing a car. We definitely recommend our Salesman - Johnny Cruz Edwin & Patricia More

all i can say my visit to the rt 22 toyota was one of the best on any other dealer because alex canabe help as very good with prices and models he was very clear we felt so comfy and now i am very happy with best on any other dealer because alex canabe help as very good with prices and models he was very clear we felt so comfy and now i am very happy with my new highlander everybody were nice over there but mut the best its my men alex canabe thanks brother and we'll comeback for the 4runner of my dad thank again and enjoy these dealer cause is one of the best that i went in jersey More

I have been a frequent visitor to this dealership for years now and the experience has always been the same '' wonderful ''. Everyone that works over there is courteous and professional. The environment years now and the experience has always been the same '' wonderful ''. Everyone that works over there is courteous and professional. The environment is clean and nice and there is really nothing to complain about over there. The sales rep I always work with Alexis Canabe is a real joy to work it, he takes time to explain stuff and is always ready to assist, also very courteous and very professional. I will always recommend Route 22 Toyota Dealership to anyone who wants to buy a Car, new or used. I can assure them that they won't disappointed. More

I  just recently bought my new 2013 Rav 4 in December 2013 at Route 22 Toyota.  It was my first time at that particular Toyota dealership and I couldn't be happier with my experience there.  I w December 2013 at Route 22 Toyota.  It was my first time at that particular Toyota dealership and I couldn't be happier with my experience there.  I went in with my father and my sister on the premise of leaving with just one new car, but we liked the price of the Rav4 & were thoroughly pleased with our Sales Representative, Alexis Canabe, so much that we left the dealership with two new Ravs.  Mr. Canabe was very respectful, polite and patient with all of our inquiries about financing and picking out our new cars.  Every question we had for him regarding the Rav4 was explained in a detailed, professional and knowledgeable manner and he provided us with all of the information we requested.  I highly recommend this dealership and the help and direction from Mr. Canabe to anyone looking for a new car. More