Route 22 Toyota

Side stepping the issue Had an unresolved issue with my vehicle in service department, I tried to contact the general manager but was unable to because once his associates re Had an unresolved issue with my vehicle in service department, I tried to contact the general manager but was unable to because once his associates realized I wanted air my dissatisfaction with the service department. I was given a million excuses that he was unavailable and I needed to speak with the service Manager, After returning to the service department where I requested to speak to the Manager I was giver more excuses and the ushered to the same associate I had an issue with, (very uncomfortable). I still have problems with my vehicle since it was repaired. I consider the associates in the service department to be on trustworthy (lire’s) and I would not refer anyone there. More

2 hours wait for incomplete work. Most staff members were friendly. I was assisted as soon as I got there but 1 hour later I was called again by a representative that could not find m Most staff members were friendly. I was assisted as soon as I got there but 1 hour later I was called again by a representative that could not find me in the system. The gentleman seemed lost and d was not very friendly either. When I told him that someone else had already helped me there was no apology for the miscommunication. He just told me to go! I suspected my car hasn’t been serviced at all. And I was right . I went back to the person who had assisted me first and she expedited the service to my car but 2 hours had already passed after my 11:00am appointment. Originally I was not going to complain because the young lady was very nice and friendly- and I understand Saturday is probably their busiest day bit when I got to my car- the same message about the washer fluid being low was still popping up upon starting the car on so I figured they had just washed my car- poorly and on the outside only. Nothing was done as how could you ignore or have missed the most basic of the messages. Anyway, the lady drove the car back to the shop and immediately replaced the water fluid but at this point I had already lost faith anything had been done to the car. More

Check the front end Labor is too expensive. And I never receive coupons in the mail as a long time customer.Add me to the list .I deserve it Labor is too expensive. And I never receive coupons in the mail as a long time customer.Add me to the list .I deserve it More

Great Service The service was great! The people were friendly and accommodating. The service center was newly renovated and nice ambience. John was very accommodati The service was great! The people were friendly and accommodating. The service center was newly renovated and nice ambience. John was very accommodating and courteous More

Left alone too long The sales person left us a lone too long, was always with someone else. I have never went to a dealer that worked like this. The sales person left us a lone too long, was always with someone else. I have never went to a dealer that worked like this. More

5 Stars Professional,Nice, cordial. They know to do business with no full. Everyone there are nice people. It's a place I highly recommend. Congratulations. T Professional,Nice, cordial. They know to do business with no full. Everyone there are nice people. It's a place I highly recommend. Congratulations. Take care. More

Oil change I went to the service center to get an oil change. The work was done efficiently and professionally. I recommend this service center for all car needs I went to the service center to get an oil change. The work was done efficiently and professionally. I recommend this service center for all car needs More

Service Awesome service representative and the entire service team.clean & relaxing environment while waiting for your service to be done. I was also offered Awesome service representative and the entire service team.clean & relaxing environment while waiting for your service to be done. I was also offered coffee. The cashier was also pleasant. More

Extremly satisfied with the Dealership Our salesman Ahmed Sharafeldin was so helpful , courteous, and knowledgeable regarding our 2020 Rav4 He was a pleasure to work with, we said to our Our salesman Ahmed Sharafeldin was so helpful , courteous, and knowledgeable regarding our 2020 Rav4 He was a pleasure to work with, we said to ourselves after leaving the dealership in our new car "What a nice honest guy" More

Congratulations I have given the rating because you deserve it.i was given great assistance and i congratulation you for the.I didn’t go there to come back home at th I have given the rating because you deserve it.i was given great assistance and i congratulation you for the.I didn’t go there to come back home at the same day with the car, but with your hospitality And your help now I own the car.i wish you guys to keep on doing great things like that. More