Route 23 Honda

Satisfied as always with the third 3 of my 4 Honda CR-V's pu Dave Garcia did a great job with my newest CR-V purchase. Drove home with my newest car. Everything done in one day. Don't hesitate to use the Interne Dave Garcia did a great job with my newest CR-V purchase. Drove home with my newest car. Everything done in one day. Don't hesitate to use the Internet. Dave was spot on after I inializied my inquiry. More

Great experience buying my first car. I had a very pleasant experience buying my first car. Dave Volpe who sold me a 2013 honda civic si, was very friendly, informative, and overall just w I had a very pleasant experience buying my first car. Dave Volpe who sold me a 2013 honda civic si, was very friendly, informative, and overall just what you would expect as a consumer from a sales representative. I would highly recommend Route 23 honda and Dave Volpe to friends and family and anyone looking for great customer service, and fairly priced vehicles. More

I am satisfied with my new purchase experience here. I have purchased cars in many different places throughout my life. The dealership experience has been vastly different. In the early 80s where I beg I have purchased cars in many different places throughout my life. The dealership experience has been vastly different. In the early 80s where I began my car buying experience, most dealers were not very transparent in their business. Up until year 2000, buying a new car is like going to the dentist office regardless of the car makers, American or foreign cars. Only places that I feel somewhat at ease and comfortable were so called luxury foreign Europian cars, probably because the prices paid were high enough to justify decent relationship building between the dealer and the customer. Starting Lexus dealer around the country, dealers tried to show what great dealer experience could be for their customers. It has a lot to do with the improvement of car quality in workmanship and improvement of repair record. It shows that customers do not have feel ripped off when they purchase a new car from the dealership. Also these days not too many accessories has be purchased because all basic optional accessories are already included in the car price. No more under body coating for rust proofing has to be forced to purchase. Customers become more educated through online search and comparison, and so did the dealers learned the secret of success in car selling business: only way to survive is customers have to come back again and again because their car qulity is good and dealership experience is pleasant. Dealers who ignore customers went out of business sooner or later. If anyone asks, would you buy the next car from this dealer? and if the answer is no, probably this dealership will not doing well in the long run. After this long winded my general observation of the dealership experience, I must congratulate Mr. Eric Rodriguez for his excellent car salesmanship for my new Honda Civic. He is relatively young for car salesman, but his presentation of cars I was interested in was always to the point and clear, he must have done a lot of homework to introduce particular car to us. My wife and I was sold at the end of his explanation, even though I was highly motivated to buy a car anyway. We could have gone to another dealer or we could just wait till we feel we are really ready, but Mr. Rodriquez convinced that we want to buy a car that we have in mind. In stead of pushing to sell a car, he calmly explained completely what I was curious. Most customers are dying to be convinced: " Tell me why I should buy this car over that one from you." That is why the Home Shopping Channel is bombarded with phone calls when the host explain why you need that product. I am sure there are many excellent salesmen in Route 23 Honda, but our hero of that day was Mr. Eric Rodriguez, and Wison Feliciano team. Even though we purchased an extended warranty ( the infamous extra money spending insurance) on top of the price of the car, after we talked with the finance manager , Wilson Feliciano, we realize later that some small portions were left out before signing the final document such as there is a deductable per incidence and it is $100 and we can choose different amount, and it can be purchased later even if it cost more later and there is such thing as Honda's own service contract program, Honda Care even though it is more expensive and what the practical example of difference. In my opinion things such as these, should be offered in front of us before we decide and sign even though there is a chance that we may not buy the service contract and route 23 may lose this opportunity. Having said what could have been better here and there, we think Mr. Wilson decribed well enough of the nature of the extended sevice contract in a very reasonable and logical, down to earth manner. He was the first business manager in years whom we felt that he is more convincing us than using cheap scare tactics. He is extremely approachable in any type of questions. Maybe that is why we purchased the extra service contract from him. We generally walk out if anyone pushes too hard to sell their product. Overall, Rodriguez and Feliciano couple made a feel-good-and-no -feel -ripped-off sale to us and we will definetly buy another car when the time comes from these team again. I strongly recommend that in the future, Route 23 Honda prepares "true" customer education web site before purchase cars on extended service contract in detail such that anyone should know before signing any document about every detail of exteneded service contract before they meeting with business manager. Not just one time quick explanation on the spot, but eduation program before signing the document such as 1. Comparison among different programs out there 2. Explanation on different deductibles, pro/con of when to purchase the program 3. Cancellation of extended service contract and its effect on loan pay amoount 4. Mention of power train warranty( which is generally longer than 3/36 months) period in relation to the service contract in mind. Is there an option for not purchasing powertrain service contract since they are longer than usual warranty 5. Detailed real example of what is not covered items, not just listing what is not covered. 6. Once the real need of purchasing extended contract is convinced to the customer, customer will buy it much more enthusiastically. If the program cannot be convinced enough, it is really a waste of money program in the first place. If it is a good program, there must be great real life examples from the real customer. The difference between American cars in the 60s or 70s, vs. Honda cars now proves this story well. If I am convinced of the need of spending more money on extended service, I will buy it before anyone tell me to buy. Overall, Route 23 Honda team is better than most dealers from my limited experience. More

Excellent Dealership I bought a new Accord Touring there. They were very cooperative and accommodating. My salesman David Garcia answered all my questions and helped me I bought a new Accord Touring there. They were very cooperative and accommodating. My salesman David Garcia answered all my questions and helped me decide which model and trim level I needed. I was there a lot longer than we expected because I had a lot of questions, and he stayed patiently with me until long after he expected to leave so we could finish the process properly. They were very cooperative in giving me a great price, and did not try to pressure me into buying add-ons I didn't need. The only mistake he made in writing up the sales contract was he forgot to charge me for the trunk liner! I was so impressed by the way he treated me that I told him he forgot to charge me (with tax $160). The show room had a sophisticated beverage machine that had a wide choice of free beverages. I enjoyed 3 hot mocha chocolates while I was there. I bought the car on Halloween and they gave me free candy and small bags of chips and popcorn. This is symbolic of my car buying experience there: they went out of their way to make the experience easy and pleasant. More

Friendly, fast and accurate service Alton brown has helped me in the past and just recently with my new car. He is friendly and very reliable with great experience when it comes to Honda Alton brown has helped me in the past and just recently with my new car. He is friendly and very reliable with great experience when it comes to Honda. He's honest and not there to rip a person off. He wants his customers happy. More

Obsessed with our new Honda Civic! I have never been to a car dealership that actually treats you like a person, and not just another sale. Ron Siegel was beyond helpful and accommodati I have never been to a car dealership that actually treats you like a person, and not just another sale. Ron Siegel was beyond helpful and accommodating. He had an answer to every question we threw at him. Patience is definitely one of his string suits. A HUGE thank you is in order for Edwin in Finance also. He made the impossible possible. Thank you so much to Route 23 Honda for my mother's new 2013 Honda Civic. I certainly recommend this dealership to everyone. (I'm next!) More

Second car from Steve Mains! I purchased a car from Steve back in March and he came off as an honest, efficient and friendly salesman. My aunt and uncle were looking for another c I purchased a car from Steve back in March and he came off as an honest, efficient and friendly salesman. My aunt and uncle were looking for another car so I recommended them to Steve after having a pleasant transaction. Keep in mind- this is the first time I have ever referred a car salesman to someone- that is how great Steve is. We came in, test drove the car we wanted, and got the price we wanted. If you're looking to purchase a honda then Steve is the guy to go to! More

Fast and efficient Andrea Schmidt was my representative. I had no appointment and stopped to inquire how long an oil change would take, was told about 40 minutes and I Andrea Schmidt was my representative. I had no appointment and stopped to inquire how long an oil change would take, was told about 40 minutes and I got my car back with that timeframe! Definitely impressive service. More

Best car buying experience I receive a letter in the mail stated they can take me out of my car and put me in a brand new one for the same payment took the letter to the dealers I receive a letter in the mail stated they can take me out of my car and put me in a brand new one for the same payment took the letter to the dealership work with Fred and Carlton they did exactly what the letter stated with a slightly higher payment by a couple dollars more but I was happy leaving with a new car thanks to Fred and Carlton it was a stress free experience. More

Pleasent car buying experience. It was a overall good experience buying a certified used Honda from Honda 23. I would recommend Andy and Honda 23 for anyone looking for a Honda. It was a overall good experience buying a certified used Honda from Honda 23. I would recommend Andy and Honda 23 for anyone looking for a Honda. More