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Route 23 Honda
Pompton Plains, NJ
2,701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 07, 2015
Great experience all around! I was in the market for a car that would last and got great gas mileage. Josh Trinkleback helped me find the perfect car for me. I test drove three ca I was in the market for a car that would last and got great gas mileage. Josh Trinkleback helped me find the perfect car for me. I test drove three cars and he was with me every step of the way and even checked in on me as I was going through the paperwork process. It felt like he actually had my best interest in mind. I left with a 2009 Honda Civic and have not regretted it once. Josh contacted me a month later via email to see how I like my new car, and that made me realize that I wasn't just another sale. They actually care. I would recommend them any day of the week. Thank You again Josh. The ol' civic is still running perfect after 3 years. Kosmas More
by kthemelakis@gmail.com
Employees Worked With
Josh Trinkleback
Helpful May 07, 2015
Service is good. I went to look for car at honda Rt23 Andy Betemit had taken care of everything starting from showing of the car to handing over keys. I went to look for car at honda Rt23 Andy Betemit had taken care of everything starting from showing of the car to handing over keys. More
by Chandu Avinash
Employees Worked With
Sunny Chan, Andrea Schmidt, Andy Betemit
May 06, 2015
Rte 23 Honda Rocks Rolondo Rengel and Edwin Mendez at Rte 23 Honda Rock!!!!! They secured my loan and got me rolling again. Thanks you again guys you rock. Rolondo Rengel and Edwin Mendez at Rte 23 Honda Rock!!!!! They secured my loan and got me rolling again. Thanks you again guys you rock. More
by donna71376
Employees Worked With
Rolando Rengel, Edwin Mendez
May 06, 2015
EXTREME EXCELLENCE! Never thought I would have to trade in my new car and buy a New new car less than 7 full days after I thought I loved the one I had just bought...who Never thought I would have to trade in my new car and buy a New new car less than 7 full days after I thought I loved the one I had just bought...who knew! I spend hours a day in my car for my work and the blend of safety and comfort are ultimate importance. Less than a week after happily leaving Route 23 Honda in my new 3rd car from them I realized that this newly designed car and my driving body were not a doable match...I had no clue how this would be handled and every clue I could not keep this car. It is said that how problems are handled is the true sign of good business...Off the charts Good Business! The entire team stayed committed to my leaving satisfied...and I do mean entire-my original salesperson...sales manager...another sales person I knew from earlier business...business manager...general manager...and assorted other employees during the 6+ hours we all worked on this situation to build a solution for a car I could happily drive. We went the authentic range: was my original trade in still around?...nope...was there a used car of the same generation as the one I had traded in? (i.e. the seats would thus have been the same)...not with reasonable mileage...could custom stuffing could be put into the seats to support my back?...not allowed by law because it would change the structural integrity of the seat...outsourcing for added upholstery to substitute for lacking support my back needed?...unclear if it would suffice.. put out an auction call for cars that matched what would be needed?...no time predictability and I needed a vehicle to drive... and then...try out the top line of same car...leather seats...PERFECT- and ALL the problems gone Except for: my loan from a week ago; this more expensive car; trade in after not seven days; I needed an immediate car...And THEY DID IT!!!!! I am so grateful this type of excellence, creatively honorable practices, and authentic caring do still exist and all that energy is in my new New Car I get to drive! Thank you ALL of you at Route 23 Honda for your Extreme Excellence! More
by jod
Employees Worked With
Ron Siegel, Sunny Chan, Wilson Feliciano, Mike Murphy, Eric Bruce
May 05, 2015
Excellent Service Last Thursday we were introduced to Steve Souh through an internet request to Route 23 Honda about a car listed on their website. Numerous emails wer Last Thursday we were introduced to Steve Souh through an internet request to Route 23 Honda about a car listed on their website. Numerous emails were promptly replied to by Steve answering all of our questions. The next day we visited Route 23 Honda to finalize acquiring our new 2015 Honda Pilot. Steve was extrememly courteous and professional and exceeded our expectations. We highly recommend Steve Souh and Route 23 Honda. More
by Kristen & Greg
May 05, 2015
Excellent Service I went to Rout 23 Honda Dealership and I was introduced to Mr.Stephen Manis. He was very courteous, knowledgeable and explain me everything about th I went to Rout 23 Honda Dealership and I was introduced to Mr.Stephen Manis. He was very courteous, knowledgeable and explain me everything about the car I was interested Honda CRV. I am extremely happy the way he handle the whole process. I will recommend to all my friends who are interested in buying the Honda to go to Rout 23 Honda. More
by joyfullexperience
Employees Worked With
Stephen Mains
May 04, 2015
Amazing Job ****** The whole process of buying my car was painless. From the receptionist upward everyone was courteous and pleasant.Luis F. and Edwin were so knowledgea The whole process of buying my car was painless. From the receptionist upward everyone was courteous and pleasant.Luis F. and Edwin were so knowledgeable and helpful. From start to finish Luis made sure we were aware of all our options and made sure it was smooth..no unwanted haggling or wheeling and dealing! I would ABSOLUTELY buy another vehicle through Route 23 Honda! Thank you Guys so much .!! More
by Nattoya
Employees Worked With
Luis Felipe, Edwin Mendez
May 03, 2015
Great Experience My family has been buying and leasing Honda's since the 1980s and we've always gone back to Route 23 Honda. Honda is an overall great and reliable b My family has been buying and leasing Honda's since the 1980s and we've always gone back to Route 23 Honda. Honda is an overall great and reliable brand and the folks at Route 23 HOnda are a pleasure to work with. This was the second time I leased a car from Rolando Rengel and again it was a great experience. He's experienced, knowledgeable and the process was painless. I would definitely recommend Route 23 Honda and Rolando next time you are looking for a car. More
by StephK
Employees Worked With
Rolando Rengel
May 01, 2015
cold face , fake promises I visited there, because they are rated number 1 dealer in New Jersey and though it will be good idea to buy car from them. I am wrong, hear my experi I visited there, because they are rated number 1 dealer in New Jersey and though it will be good idea to buy car from them. I am wrong, hear my experience with them. I had very bad experience visiting their dealership. I wanted to buy new car Accord or CRV. I asked them if they can beat the price promise offer which I have from another dealer. I sent the price promise certificates to them, and talk over phone if they can beat the price. Sales person Carlsen has forwarded my call to his boss, and his boss has agreed to beat the price which I have. And asked me to visit their dealership. I went there after my long day of work, I met with Sales person Carlsen Boncouer, he is straight forward and started working on OTD price (with same price promise number I have) , I liked his straight forward approach . We came to final number. Then I asked him that ‘at what way’ that he can beat my price promise offer. I suggested few options if they are not reducing OTD price. He turned down all my suggestion s, eventually I agree with him because I liked final number. Finally I asked if they can at least reduce documentation fee. He went there to check. Then the sale game was started, Carlsen came with another sale rep (Ron Wood who came with cold faced) .Ron stated saying that the final number does not included destination and handling fee. He was telling that customer is responsible for 2 D&H fee, what the heck. One is for honda and another is dealer , it is totally unaccepted. I never heard there will be 2 types D&H fee, around 820 + 820(??). Price promise certificate is included D&H fee , I had reviewed the same with their boss on phone. His boss also confirmed that price promise certificate has included D&H fee. Finally the called their boss, boss denied to sell the car to me and they asked me to leave. Next day, I received email from Carlsen , he was telling that they will lose profit if the sell the car for that number. Did not they aware of it before they asked me to come over? , why they came with final number, and then denied to sell car? , they think I will buy car whatever they say at sale game? I did more and more research in internet and looking to buy new car at fair price. Like dealer try to get thousands of thousand profits, as buyer I also try to save few hundreds. Again final number is doable only; I can see consumer discussion about OTD price in internet. It is fair price only. In my openion, Carlsen Boncouer is good person; I can see that he tried his best. But I really don’t like the game they played after wards. I suspect that number 1 dealer rating is fake. Full of game. Be aware. More
by Gopal Selvaraj
Employees Worked With
Their boss, Ronald Wood, Carlsen Boncoeur
May 01, 2015
Excellent customer service! I had the most wonderful experience at this dealership. Joshua Trinkleback took the time and listened to my requirements. He selected a clean, low mil I had the most wonderful experience at this dealership. Joshua Trinkleback took the time and listened to my requirements. He selected a clean, low mileage certified used Accord. I left the location a very satisfied customer and I have aand will continue to recommend this dealership to anyone who is looking to purchase a new or use Honda. Thanks Josh, you're the Best! Monique More
by Mema#1
Employees Worked With
Josh Trinkleback
