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Route 23 Honda
Pompton Plains, NJ
2,715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 04, 2015
Amazing Job ****** The whole process of buying my car was painless. From the receptionist upward everyone was courteous and pleasant.Luis F. and Edwin were so knowledgea The whole process of buying my car was painless. From the receptionist upward everyone was courteous and pleasant.Luis F. and Edwin were so knowledgeable and helpful. From start to finish Luis made sure we were aware of all our options and made sure it was smooth..no unwanted haggling or wheeling and dealing! I would ABSOLUTELY buy another vehicle through Route 23 Honda! Thank you Guys so much .!! More
by Nattoya
Employees Worked With
Luis Felipe, Edwin Mendez
May 03, 2015
Great Experience My family has been buying and leasing Honda's since the 1980s and we've always gone back to Route 23 Honda. Honda is an overall great and reliable b My family has been buying and leasing Honda's since the 1980s and we've always gone back to Route 23 Honda. Honda is an overall great and reliable brand and the folks at Route 23 HOnda are a pleasure to work with. This was the second time I leased a car from Rolando Rengel and again it was a great experience. He's experienced, knowledgeable and the process was painless. I would definitely recommend Route 23 Honda and Rolando next time you are looking for a car. More
by StephK
Employees Worked With
Rolando Rengel
May 01, 2015
Excellent customer service! I had the most wonderful experience at this dealership. Joshua Trinkleback took the time and listened to my requirements. He selected a clean, low mil I had the most wonderful experience at this dealership. Joshua Trinkleback took the time and listened to my requirements. He selected a clean, low mileage certified used Accord. I left the location a very satisfied customer and I have aand will continue to recommend this dealership to anyone who is looking to purchase a new or use Honda. Thanks Josh, you're the Best! Monique More
by Mema#1
Employees Worked With
Josh Trinkleback
May 01, 2015
Cosistantly Excellent Service As is the norm, Jeremy Lent extended outstanding service for my 2008 Honda CRV. Doing business with Route 23 Honda is always a pleasurable experience As is the norm, Jeremy Lent extended outstanding service for my 2008 Honda CRV. Doing business with Route 23 Honda is always a pleasurable experience Barry Bolan More
by Barry Bolan
Employees Worked With
Jeremy Lent
May 01, 2015
cold face , fake promises I visited there, because they are rated number 1 dealer in New Jersey and though it will be good idea to buy car from them. I am wrong, hear my experi I visited there, because they are rated number 1 dealer in New Jersey and though it will be good idea to buy car from them. I am wrong, hear my experience with them. I had very bad experience visiting their dealership. I wanted to buy new car Accord or CRV. I asked them if they can beat the price promise offer which I have from another dealer. I sent the price promise certificates to them, and talk over phone if they can beat the price. Sales person Carlsen has forwarded my call to his boss, and his boss has agreed to beat the price which I have. And asked me to visit their dealership. I went there after my long day of work, I met with Sales person Carlsen Boncouer, he is straight forward and started working on OTD price (with same price promise number I have) , I liked his straight forward approach . We came to final number. Then I asked him that ‘at what way’ that he can beat my price promise offer. I suggested few options if they are not reducing OTD price. He turned down all my suggestion s, eventually I agree with him because I liked final number. Finally I asked if they can at least reduce documentation fee. He went there to check. Then the sale game was started, Carlsen came with another sale rep (Ron Wood who came with cold faced) .Ron stated saying that the final number does not included destination and handling fee. He was telling that customer is responsible for 2 D&H fee, what the heck. One is for honda and another is dealer , it is totally unaccepted. I never heard there will be 2 types D&H fee, around 820 + 820(??). Price promise certificate is included D&H fee , I had reviewed the same with their boss on phone. His boss also confirmed that price promise certificate has included D&H fee. Finally the called their boss, boss denied to sell the car to me and they asked me to leave. Next day, I received email from Carlsen , he was telling that they will lose profit if the sell the car for that number. Did not they aware of it before they asked me to come over? , why they came with final number, and then denied to sell car? , they think I will buy car whatever they say at sale game? I did more and more research in internet and looking to buy new car at fair price. Like dealer try to get thousands of thousand profits, as buyer I also try to save few hundreds. Again final number is doable only; I can see consumer discussion about OTD price in internet. It is fair price only. In my openion, Carlsen Boncouer is good person; I can see that he tried his best. But I really don’t like the game they played after wards. I suspect that number 1 dealer rating is fake. Full of game. Be aware. More
by Gopal Selvaraj
Employees Worked With
Their boss, Ronald Wood, Carlsen Boncoeur
April 29, 2015
Beyond 5 Stars! Elegant in its simplicity and extraordinary in how their team facilitates all aspects of the car buying process. Authentic customer welcoming; fact no Elegant in its simplicity and extraordinary in how their team facilitates all aspects of the car buying process. Authentic customer welcoming; fact not hype based car and sales info; creative problem solving; honorable negotiations; clarity and integrity in the math; desire that customer is fully informed and drives away in their new car safe + satisfied; and genuinely value and appreciate relationship thus treat customers as real people~more than close this sale. This is my 3rd car from them and each time they only improve on an already great dealership. Staff sticks around for years which is amazing and says a lot too. Ray again awesome as my sales person! He was point person for the whole process-keeping it simple, sane and low key; actively informing each step along the way; detail education about model options and then facilitating linkages with other team members and departments. An Sunny made this one so easily happen! He is a master educator, great negotiator, and meticulous in business/ finance. Ron had a kind hello, remembered me from earlier cars, and shared congrats as I left with this new one. This place works as a well run team; even staff with no direct involvement checked in, offered beverages, thumbs up and smiles. THANK YOU Route 23 Honda! More
by jod
Employees Worked With
Sunny Chan
April 29, 2015
Truly awesome car buying experience! This really is a terrific dealership... Jamie the saleswoman who we dealt with was so straight forward and honest, and a great lady to boot, and reall This really is a terrific dealership... Jamie the saleswoman who we dealt with was so straight forward and honest, and a great lady to boot, and really gave us a great deal. After much shopping around to other dealerships, the level of comfort we felt with Jamie and the rest of the staff at Rt.23 Honda made it a no-brainer where we would buy our new car. Highly recommended! More
by fenry
Employees Worked With
Jamie Panariello
April 29, 2015
Excellent Experience While I dreaded the daunting task of attempting to lease (or buy) a new car, I was completely relieved upon meeting Jamie as a friendly, normal, down While I dreaded the daunting task of attempting to lease (or buy) a new car, I was completely relieved upon meeting Jamie as a friendly, normal, down to earth, made-me-fee-at-home salesperson. She was so helpful, to the point, ready with answers to my questions. (And she was right when she said they were "fun" people.) I was provided with the information I needed without any back and forth that usually goes on at car dealerships. Jamie and Ron helped me get the numbers I needed, details about the car I was interested in, and even had the car readily available to check out. The experience made me change my mind about stepping into an automobile showroom, especially Route 23 Honda. I will strongly recommend Route 23 Honda, and their terrific salespeople, Jamie Panariello and Ronald Wood. Jamie went a step further to show me the comparison chart for features of similar vehicles. More
by Valerie
Employees Worked With
Ronald Wood, Jamie Panariello
April 28, 2015
The People Are Great This is a great dealership. I worked with Jamie, a wonderful saleswoman! She is very personable, very energetic and friendly. I would deal with her This is a great dealership. I worked with Jamie, a wonderful saleswoman! She is very personable, very energetic and friendly. I would deal with her again in a minute. The people in service were excellent when I met them. One gentleman went to get a car for me to look at the color. He washed it before he brought it out so I could really see it. Unnecessary but much appreciated. I bought a CR-V and got a great deal. I met the owner and she was also wonderful. Sunny made the financial piece painless. Spoke to me for a while without making me think she wanted to be somewhere else doing something else. I enjoyed working with these women and everyone at the dealership. THANK YOU ALL! Frances More
by likemycar
Employees Worked With
Sunny Chan, Jamie Panariello
April 28, 2015
Great salesman, easy to work with Process was fairly painless; no high pressure which I hate. Salesman was patient, answered all questions. Finance process was very simple and quick. Process was fairly painless; no high pressure which I hate. Salesman was patient, answered all questions. Finance process was very simple and quick. Finance man was knowledgeable and helpful. More
by smpsonn
Employees Worked With
Ron Siegel, sales, Wilson....Finance
