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Route 23 Honda
Pompton Plains, NJ
2,695 Reviews
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February 10, 2015
Route 23 Honda and Josh Trinkleback , This is the best car buy/lease experience I've ever had. Josh and Sunny were very patient and honest with me and my ex- wife. He gave us options , This is the best car buy/lease experience I've ever had. Josh and Sunny were very patient and honest with me and my ex- wife. He gave us options that were very reasonable. I never once thought they were trying to get 'one over' on us as we have experienced with other dealerships. I thank them for the patience and expertise and smoothness that was executed in getting a car that I really love. I will be recommending my friends and colleagues their way in the future. 10 out of 10 on all accounts. very impressed, Darryl Atienza More
by Darryl A
Employees Worked With
Sunny Chan, Josh Trinkleback
Helpful February 09, 2015
Felt diagnostic was a scam My first visit to Rt 23 Honda, I told them the battery light was on. Mike Murphy asked if anything had been changed, I told him alternator. He then My first visit to Rt 23 Honda, I told them the battery light was on. Mike Murphy asked if anything had been changed, I told him alternator. He then asked if the replaced alternator was aftermarket or OEM. At this point to me it felt as if he had already had his mind set on telling me the alternator was bad because it was aftermarket. Told me it would cost $30 to check. After 1 hour, tells me the alternator is bad. He redeems himself by providing copies of test receipts for battery and alternator which I could then appreciate. Mike was very professional and I felt taken care of by him. He also shared with me his background in the industry and his experience with after market parts. I then hunt down an OEM alternator from another Honda dealership in Union. I install it myself because Rt 23 Honda wanted to charge me $300 for labor which was ridiculous. I installed Honda alternator in 1-1/2 hours and guess what, battery light is still on. Go back to Rt 23 Honda and they offer to re-test for free. This time they only provided me with battery test recpeits. After 3 hours, they tell me that alternator, starter, and battery are good but never checked to see if the battery icon is still on. They give me a loaner and feed me bologne that they are going to have another technician look at it. Next day I call to get the status of the car. Again more bologne, Kelly says she just talked to the technician and asks me if the alternator is new and is it OEM from Honda, what! Why would they need this information? Seems like to me she needs some background to help her decide what weak explanation she is going to feed me. Calls me back 10 minutes later, and tells me the alternator is bad however, this time no test receipts were given to me. What changed from alternator test on Saturday saying it was good to Monday alternator test saying it was bad? This was asked and nobody could answer. When asked for explanation the only answer received is that there isn't a manager in. These people are full of it. DO NOT WASTE YOUR TIME OR MONEY!! After about 5 hours of waiting and 3 days having to drive out there, my car still has the same battery icon lit on the dashboard and now continues to sit in my garage. Talk about bad service and feeling used. On receipt says to call Lou Popek for any problems. After 3 calls and 5 days later he finally returns my call. But not before, speaking with Andrea Schmidt who says Lou is no longer with them. They both tell me to go in that they will take care of me however, neither of them acknowledged me when I went in and both stuck me behind in line to deal with Kelly who is dealing with all fifteen customers in the waiting room. These people need to get their stuff straight. This is poor management skills in my opinion and would not waste hard earned cash to these clowns. More
by Nels238
Employees Worked With
Kelly Mcintyre, Mike Murphy, Andrea Schmidt, Lou Popek
February 06, 2015
Great experience leasing Honda Pilot Dino was a pleasure to deal with - he's a straight-shooter, no funny business. He gave me a fair price and the process was smooth and straightforward Dino was a pleasure to deal with - he's a straight-shooter, no funny business. He gave me a fair price and the process was smooth and straightforward. Several friends had recommended that I go to him when I mentioned that I wanted to lease a Pilot, and they were right. He's very professional and a nice guy to boot. I'll definitely return to him in the future. More
by rj
Employees Worked With
Dino Riccio
February 05, 2015
3rd Civic with Alton Today I came into get my 3rd Leased Honda Civic from Alton at Rt 23 Honda. Everytime I have come I've gotten the best customer service. He always prov Today I came into get my 3rd Leased Honda Civic from Alton at Rt 23 Honda. Everytime I have come I've gotten the best customer service. He always provides me with the best deal and I trust him completely. I have always recommended him to my family and friends. More
by Stephkeating99
February 03, 2015
best car buying experience I had very little time to invest in buying my 2015 CRV and Alton Brown was a pleasure to work with. Of course I did my "homework" as to the features o I had very little time to invest in buying my 2015 CRV and Alton Brown was a pleasure to work with. Of course I did my "homework" as to the features of the CRV so when it came time to test drive and purchase I was ahead of the game. Selecting the color I wanted was the most challenging for me (of course, I'm a woman!) Alton's salesmanship experience with a no pressure approach was refreshing and made for an excellent experience. Thanks Alton! More
by Carolb
February 01, 2015
Honda Odyssey Touring Elite I had waited about 45 minutes for John because he was selling a Accord to someone else. Natasha and her managers had done the deal with me on the phon I had waited about 45 minutes for John because he was selling a Accord to someone else. Natasha and her managers had done the deal with me on the phone and told me to just see John. After meeting him I could see why Natasha asked me to see him. He was respectful, courteous, and prompt. The car came with dealer installed accessories that I didn't want but because I was given a significant discount I ended up taking them. On my drive home in the car I was happy to have the extra add ons. Route 23 Honda understood not everyone who walks through there doors can afford a car like the one I got so they understood very well I wanted to be in and out. With three kids I didn't have much time. for those who have good credit I would recommend getting pre-approved by Honda financial and then walking in. Car dealers are people too the don't get paid if they don't sell. This was my 20th car I have bought for myself or my family. John was great in explaining all the options to my wife while I was picking the car up. He made sure It would not take more then a hour for the pick up. My experience was a good one. I would most definitely give him a chance first on a another Honda when I'm in the market. More
by 3kidsandaoddy
February 01, 2015
Best Decision I Ever Made My husband and I went to 2 different Honda dealerships. Neither of them were good. We decided to go to Route 23 Honda because we had a few friends and My husband and I went to 2 different Honda dealerships. Neither of them were good. We decided to go to Route 23 Honda because we had a few friends and family recommend them to us. It was the best decision we ever made. We got a phenomenal deal and it was a great experience. Ron and all of the others work with you so well that you cannot help but feel very satisfied with the deal. My husband and I would high recommend anyone considering a Honda to go to this dealership first. The others around the area are a waste of time. More
by silverclash
Employees Worked With
Ron Siegel, Fred Mehler, Sunny Chan, Ronald Wood
January 31, 2015
So glad to join the Route 23 Honda Family! From the moment I walked in to Route 23 Honda on January 29, 2015, I was made to feel welcome, first by the receptionist, and then by Dino Riccio. I From the moment I walked in to Route 23 Honda on January 29, 2015, I was made to feel welcome, first by the receptionist, and then by Dino Riccio. I was at a crossroads with a car that with very high mileage was now costing lots of money in regular repairs, but still, I was not sure I was ready to buy. Dino listened first, ( I really appreciated that!), and never pressured me. He simply gave me the facts about the incredible SUV that the Honda CRV is, ( most of which I already knew from my own research), and continued to answer my questions on our test drive. When I presented him with the numbers I had researched for what I expected to pay, he agreed, but still no pressure. I took the night to think about it, and called him back in the morning. When I returned to pick up my new Honda CRV today, January 31, again, I was made to feel most welcome. Everyone I dealt with was professional and kind. I want to give 2 big shout outs...first to Dino Riccio! Thank-you Dino, for ALL the time you spent with me, and for your honesty, integrity, and compassion. The 2nd shout out goes to Fred Mehler, the finance and sales manager! He explained in detail everything I needed to sign, but was incredibly kind and compassionate as well. Thank-you Fred for your patience and kindness...it meant a lot to me. I have no doubt that Route 23 Honda will be my "car" home for many years to come! More
by Patriciab
Employees Worked With
Dino Riccio, Fred Mehler
January 31, 2015
Above and Beyond What Was Expected Rolando, Edwin & team at Rt 23 Honda are amazing! They went above & beyond to get me in the perfect vehicle. Thank you isn't enough! Rolando, Edwin & team at Rt 23 Honda are amazing! They went above & beyond to get me in the perfect vehicle. Thank you isn't enough! More
by Theresa PC81
Employees Worked With
Rolando Rengel, Edwin Mendez
January 31, 2015
You made it easy! steve was highly recommended by a friend who had purchased an accord.Steve was patient and helped me make a decision. I was very satisfied with Steve steve was highly recommended by a friend who had purchased an accord.Steve was patient and helped me make a decision. I was very satisfied with Steve and staff of Route 23 Honda. More
by Chunsa
