Route 23 Honda

I took in my 2006 Honda Civic Ex for upper control arms replacement as per letter I rec'd from Honda (Extended warranty due to class action lawsuit). When I took in my car to Honda 23 they could not fix it replacement as per letter I rec'd from Honda (Extended warranty due to class action lawsuit). When I took in my car to Honda 23 they could not fix it properly so they told to come back since they wanted another tech to adjust it after upper control arms have been installed. I came back 4 days later as I was told that my lower rear control arm was damaged (they would have easily noticed it from get go if true but damage was done while Honda 23 techs worked on my car). Luckily I took before pictures because the letter from Honda stated that unusual wear and tear on inner tires will be partially refunded, etc. (and pictures revealed that tires inner wear was bad but rear control arms good) ... I was shocked to see that the Honda Service dept. actually damaged my lower rear control arm so I refused to pick up my car until they fixed it and assistant manager Gus saw my pics and agreed and give me a loaner. Over almost 3 weeks and not a single person took a look at my car when Jeremy (Honda 23 Service manager) called and asked me what the problem was.. .are they serious? I emailed before and after pics to Jeremy and he would touch base with various mechanics with different contradicting conclusions on how it happened and the actual mechanic that worked on it was not available. Clueless Jeremy would call me back and try to come up with "Twilight Zone" explanations on how lower rear control arm could have been damaged or looks different if not on lift, etc (He forgot that he was not present when initial mechanic compared my car to another car with good lower arm control while both were on lifts, keeping in mind that Honda 23 mechanic had no clue I took before pics). But of course Jeremy mentions he is not pointing finger at anyone but indirectly not taking responsibility for the service dept.’s error. I informed him to take responsibility and have service dept fix what they damaged while they tried to adjust the arm controls. Issue is pending and I don't want to have my car sit in Route 23 for another several weeks. I'm very upset and disappointed at the incompetent and dishonest service dept. of Route 23 Honda. Route 23 Honda service dept. wasted my time with no courtesy phone call for approx one month leading up to Clueless Jeremy to call and ask me what's going on?? when he could have spoke to assistant manager Gus for full explanation. I'm very upset and this is the second time Route 23 Honda Service dept. has tried to deceive me, the first during an oil change (they tried to pressure me to buy breaks on the spot stating the breaks were at a dangerous level when afterwards I was told by a friend mechanic that my breaks were good for at least 6 months to a year). I should have learned my lesson from the first Honda 23 Service dept. deception but I was a forgiving person. Fool me once shame on you, Fool me twice yes shame on me. Lesson learned. More

This is not the first car we have purchased from Dino. We go to him because he does not give us a false song and dance. I recommend to everyone I know who complains about sneaky dishonest car salesmen to We go to him because he does not give us a false song and dance. I recommend to everyone I know who complains about sneaky dishonest car salesmen to go see Dino Riccio to get a new or used car and I know that one friend has purchased a used and then a new car from him for the same reasons we do. More

Love this dealership, went in there not sure what to expect. Salesman Carlos Ruiz was very respectful, honest, and courteous. Without him no sale would of happened. Would recommend Carlos Ruiz and this expect. Salesman Carlos Ruiz was very respectful, honest, and courteous. Without him no sale would of happened. Would recommend Carlos Ruiz and this specific Honda dealership to anyone family, friend, or stranger. More

I have now purchased 2 CRV's from Route 23 Honda in the past 12 months. Last year's experience was excellent but was surpassed by my experience for the CRV EX-L that I purchased two weeks ago. Ron Wood the past 12 months. Last year's experience was excellent but was surpassed by my experience for the CRV EX-L that I purchased two weeks ago. Ron Wood was extremely customer-focused and clearly understood my needs and objectives. Ron is an excellent listener and when he spoke, it was always value-added and kept the dialogue on track. When I stated my timeframe for making a decision (which was not going to be that night), Ron gave the right level of push to try to get it done that night but was not overbearing. He respected my process and summarized all of the key points of the deal prior to my departing. He then followed up via email in a timely manner and we came to an agreement that brought me back to the dealership to close the deal the next day. Completing the leasing documentation with Sunny Chan was a breeze. Sunny does a great job of relaxing the customer and explaining each document. My sincerest thanks to Ron and Sunny for jobs well done! More

David's approach to selling the car was very professional with his twist of personality. Because of his personality, the sale was very friendly and swift. He was always on top of the sale and ma professional with his twist of personality. Because of his personality, the sale was very friendly and swift. He was always on top of the sale and made sure that every step of the process was made understood on my end. It was very thorough and that's something I like. I would recommend this sales consultant to all my friends! More

The reason I rated this dealership, as well as its employees, as high as I did is because they walked me through the entire process of my very first car purchase step by step. Due to the fact that the employees, as high as I did is because they walked me through the entire process of my very first car purchase step by step. Due to the fact that the car had previously been used, Mike Davie allowed me to inspect the car various times before I even considered buying it. He was extremely friendly, patient, and courteous. As for the Senior Sales Consultant during the purchase process, Dino Riccio, he was very considerate of my budget. He walked me through the purchase and even advised me on the best way to go about the monthly payments as well as the financial rates. He was extremely friendly, patient, respectful, answered all of my questions, and ultimately made the transaction of my Mazda Tribute a success. More

I am not the kind of person to typically review experiences, but felt compelled to share my unusually pleasant experience at Route 23 Honda. From the greeting and appearance of the dealership, experiences, but felt compelled to share my unusually pleasant experience at Route 23 Honda. From the greeting and appearance of the dealership, to the excellent personal service I received from my salesman Josh Trinkleback, the process could not have been more fair and honest. Not only were they able to work out a great deal, they never made "working" the deal feel like work, a true rarity in today's car sales culture. When we arrived to pick our new car, not only was it ready and cleaned perfectly, the final paperwork process was smooth and well explained by Eddie Mayorga in finance. If you are looking to buy, lease or finance a Honda, Route 23 Honda should be your first stop. I am confident it will be the only Honda dealership you will need to visit. I look forward to doing business with them for years to come. Best, Ryan Donnelly More

I came here to get a trade in price for my Nissan Maxima which burns more fuel than a Boeing 747 and left with a Honda Accord. I came in with Kelly blue book trade in values & new car invoice prices for th which burns more fuel than a Boeing 747 and left with a Honda Accord. I came in with Kelly blue book trade in values & new car invoice prices for the accord with a suggested purchase price over invoice. Within 15 minutes of talking with Alton Brown he said the prices were correct and I could get the Accord for the suggested buy price off the internet, there was NO negotiation which was great. While the Maxima was appraised Alton gave me a Demo on all 3 models I was interested in and spent about 1 hour with him going over tire size, ignition types, side/rear camera, which items came standard, colors and more. I picked one car & that was it. Well not so fast I still needed the Maxima trade in value & now I thought here is where they come down on me with the low ball BUT to my surprise they gave me about 20% more than I thought it was worth according to KBB. I even asked Alton to repeat the price, then I said write it down. I sat with Sunny to complete the paperwork & there was no pressure to buy extras & everything Alton promised on the floor was on the paperwork & I was done in 15 minutes with Sunny & they even called Geico & did the insurance switch for me. During the past 25 yrs I was a consultant putting 32k per year on the car & bought 10 -11 new Nissans during that time & this was by far the easiest new car buying experience for me ever. I highly recommend 23-honda. More

Brought my 2010 Civic in for 60,000 with Tire Sensor Led on and metallic noise coming from a wheel. Poppy and service team determined two tires wrere approaching wear threshold in addition to slightly low p on and metallic noise coming from a wheel. Poppy and service team determined two tires wrere approaching wear threshold in addition to slightly low pressure. Poppy took time to explain why now would be best to replace tires at this service. Car runs like new and has that new-car feel when driving. The noise was due brake pad sensor and resulted with the brake pads replacement and associated re-surfacing. Poppy took time to stress how its in best interest to rotate tires and always ask tech to check each time if needed, goes a long way in extedning tire life. She used this cool technology where a video was made (and accessible on the web) while the car was in the service bay that allowed me to see the issues without being present at the facility. A picture truly goes a long way. The time spent with me in answering my questions, gave me a secure feeling of trust and confidence with Poppy and her team. More

Ron Woods Sr was great. He was very informative direct and clear about the facts of the Nissan Altima .He is a Very talented salesman very quick with a response. He Answered all my questions.I will recomm and clear about the facts of the Nissan Altima .He is a Very talented salesman very quick with a response. He Answered all my questions.I will recommend Ron Woods Sr to all of my friends and family. Mrs Nakisha Roberts More