Route 23 Honda

This actually is a MIXED REVIEW. While the SERVICE portion of my dealings were AWFUL with this dealer, the REMEDYING of the awful service was EXCELLENT. So here is how my experience went: I called Th portion of my dealings were AWFUL with this dealer, the REMEDYING of the awful service was EXCELLENT. So here is how my experience went: I called Thursday 1/13 before 3:30 p.m. and made an appointment for first thing Monday morning, 1/17, 7 a.m. to leave my car for complete detailing. The appointment was accepted by the dealership, and at no time did they say they had previous commitments that day that would not allow them to handle my vehicle on that day. I brought my car in at the designated time, and requested a loaner car. I was told I would receive a call when my vehicle was ready. At no time during that transaction was I told by the attendant that they had previous commitments that might not allow my car to get done that day. Like most people would have, I ASSUMED MY CAR WOULD BE DETAILED ON THE DAY I MADE THE APPOINTMENT, and like most people, I assumed the job would take 4 or 5 hours. By 4:30 p.m. when I had not heard from the dealership, I phoned them to inquire about my vehicle. The first attempt I was put into my rep's voicemail so I left a message. The second attempt I was put on hold by the rep. I finally got tired of being on hold and hung up. The 3rd time I called, I spoke with my rep who advised me that my car would be detailed "tomorrow" as they had "many used cars" that had to be detailed that day. I could not believe my ears. I asked to speak with the service manager. I let him know I was stunned at this information and feeling jerked around. I expressed this situation was completely unacceptable; and to make matters worse, no one had called during me during the day to advise me of the situation. I had to call them at the end of a business day to hear that they had done what was convenient for them and their used cars rather than work on a customer's vehicle as they had promised which was implied BY THE APPOINTMENT MADE 4 DAYS PREVIOUSLY. The service manager found nothing out-of-the way about any of this. There was no apology, no admission of a mistake, no understanding that this was TERRIBLE customer service and no way to do business, NO UNDERSTANDING THAT THEY WERE NOT BEING TRUE TO THEIR WORD .... no understanding that this was not fair, not ethical, not reputable. The only thing that the service manager did seem to understand was that there was nothing he could say that would make me feel better about the situation .. perhaps that's why it wouldn't possibly occur to him that the first words out his mouth should have been "WE'RE SORRY." I concluded my conversation with the service manager as I had wasted at least 20 minutes on the phone with him and resolved nothing. Here's where the story will take a turn for the better BEFORE IT GOES ALL DOWNHILL AGAIN (you won't believe it ... read on). Tuesday morning I receive a call from a VERY effective woman, Liz Loewrigkeit, specifically designated to handle Customer Relations. The first thing she wanted to do was apologize for my experience. Simple, right??? and quite sincere in my opinion. She listened to what occurred and my thoughts on the matter. She understood why I would feel the situation was unacceptable and she had been authorized by one of the owners of the dealership to complete the detailing of my vehicle at NO CHARGE ... quite nice, yes??? I thought so ... it made me feel MUCH better about the incident. My schedule did not allow me to get to the dealership to pick up my car until mid-morning. Here's where it takes a bad turn again, unfortunately. I looked over the car and could see the job that was done just wasn't a good job unfortnately. I turned over the mat in the front drivers side and there were crumbs and other dirt clearly visable .. and the rest of the drivers side floor didn't look cleaned either. I could NOT believe that after everything that had occurred, they could POSSIBLY return the car to me in that condition. In a few minutes, Liz was back on the case, and we were meeting in person. I was again expressing how unbelievable the situation was... I don't know the manager's name I was now dealing with, but he was none to pleased either and was handling matters. It was recommended I leave the car again. I agreed I would but expressed how aggrevating it was to have to keep dealing with this nonsense .. AND IT TAKES SO MUCH TIME ... 30 minutes on the phone Monday ... and it would be an hour before I would leave the dealership on Wednesday. "Who has that kind of time" I literally asked Liz. Here's where she smoothed things over again. I was provided another loaner car, and this time, when the car was done, they would bring my car to my home and switch cars there. So I'll avoid a 3rd trip to the dealership. We shall see how this all turns out. More

My experiance was fantastic from the moment I walked into the dealership. Everbody I met was very friendly and courteous, especially Joel Wilson my salesperson. He gave me the best price for my trade in and the dealership. Everbody I met was very friendly and courteous, especially Joel Wilson my salesperson. He gave me the best price for my trade in and the car I purchased. He took his time to explain all our options for purchasing or leasing. I would highly recommend anybody in the New Jersey area looking to purchase a Honda see Joel at Route 23 Honda. More

I ran into several problems when purchasing my Honda Pilot. After placing a negative review on Dealer Rater I recieved a call from Liz Loewrigkeit. She was able to satisfy my complaints and make up fo Pilot. After placing a negative review on Dealer Rater I recieved a call from Liz Loewrigkeit. She was able to satisfy my complaints and make up for my negative experience. From a customer service/complaint perspective Rt. 23 Honda acted honorably and correctly in the matter so I have amended my review. More

I have bought 3 cars from this dealership. Dino sold me my new 2003 CRV, 2005 Odyssey, and recently my Certified Used 2008 Accord. He was completely professional. Everyone at Rt. 23 Honda in both The Sales my new 2003 CRV, 2005 Odyssey, and recently my Certified Used 2008 Accord. He was completely professional. Everyone at Rt. 23 Honda in both The Sales Dept. and the Service over the years have been extremely helpful. I have been to other honda dealerships where no one has given me the time of day or respect. Both Sales and Service staff here take time to listen to all my concerns/questions and things get done in great time. I continue to service my cars here and would highly recommend this dealersip to anyone looking for friendly, curtious, and professionl staff. More

We bought a car from this dealership a few years ago and We bought a car from this dealership a few years ago and we were happy with it then, so we returned when we wanted to buy another car recently. We bought a car from this dealership a few years ago and we were happy with it then, so we returned when we wanted to buy another car recently. All went well again until after we had agreed on the deal with the sales manager. As we were filling out the paperwork, the sales manger came and asked us to increase our price by $25 to cover the price of an oil change they say they had overlooked in figuring out what they needed to charge for the car. Incredible to us that -- after the deal had been agreed to -- they would insult us by asking us to give them another $25. For an oil change? If this was true, they couldn't or wouldn't absorb the $25 for us -- repeat customers? Later, we were told the issue wasn't an oil change but rather the commission for their salesman. If we spent $25 more, the salesman would get an extra $100 in commission. So, what was the truth? Who wants to deal with a dealership that isn't truthful? Who wants to deal with a dealership that insults its customers for $25? Not us. After we complained, Route 23 Honda's customer service agent contacted us to "negotiate a fair" settlement for what had happened. They offered us a $100 coupon for their service department. We were not interested in negotiating the value of our desire to be treated fairly and with dignity, so we turned them down. Frankly, a coupon to a dealership we no longer trust or respect doesn't have any value to us anyway. They have promised not to treat other customers this way. Let's hope they are telling the truth this time. More

We have bought 4 Hondas from this dealership and have always been treated professionally, obtained good pricing and excellent service. The sales teams over the years have been very professional. Likewi always been treated professionally, obtained good pricing and excellent service. The sales teams over the years have been very professional. Likewise the service team is highly professional and does great work. They seem to believe in the ethos of "doing it right the first time." The minor problems we might have had over the years are quickly addressed. Excellent customer service on the sales and service fronts are the forte of this dealership. More

I brought my 09 Accord in because the remote keys were not working. Steve was very friendly and helpful. He explained the problem in layman's terms and scheduled me for the replacement, and new wiper blad not working. Steve was very friendly and helpful. He explained the problem in layman's terms and scheduled me for the replacement, and new wiper blades. I called to move the appointment up to today, and he remembered me right away and had me come right in. He and everyone there was very polite and courteous. I also spoke with Dino about getting out of my lease early and into a newer Honda. He took time out to explain my options and gave me helpful feedback. More

My review on our salesperson, David Dhaniram, would be an understatement! David was very professional, listened to our needs and BUDGET, courteous, friendly and just aggressive enough for us not to walk away understatement! David was very professional, listened to our needs and BUDGET, courteous, friendly and just aggressive enough for us not to walk away. We have dealt with other (overly aggressive, arrogant) salespersons in the past and none is comparable to David's (very) customer-oriented mind set. They should have more David Dhanirams in all dealerships. In addition, we do want to mention also a great experience with Carlos (Manager) who just greeted us with a great smile and personality. He continued to ensure that we were okay while negotiating. Victor and Anthony who were also pleasant in "sealing the deal". Last but definitely not least, Wilson (Financing). He was also professional and listened to our budget and was very understanding. We would also like to mention that normally once a customer purchases a car, we no longer hear from the people who help us getting the car and we are considered yesterday's newspaper and that everyone goes about "hooking in" new customers. Not at this Honda dealership, we were pleasantly surprised to see that we were still receiving emails from David asking us if we were satisfied with our purchase. We returned to Honda to pick up our plates and Wilson still offered impeccable customer service to us. The cashier was pleasant and apologetic because we had to wait for five minutes for a tech to install our plates. Not to mention, Carlos who once again brightened our day with his smile and great personality and conversation about Spanish food. We could see why your dealership is a success because you've hired the right type of people to best represent your company. Everyone is a team player who's goal is to make a customer feel relaxed, very welcomed and make a customer very satisfied to purchase a car there or just content to have been there. Thank you to all the employees whom we dealt with. If we could give a "10" rating (especially) to David, we would have!!! Hopefully, your Service Department will be a pleasant experience, as well, when we get to that point. Thank you, again. Joseph and Franchesca Musse II More

I went in for a few minor things (including an oil change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I b change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I believe that was her name). They were friendly, and were a pleasure to deal with. More

Even though you have something in writing from this dealer they do not honor it. Though I made a deal which included an accessory and it stated in the email that it was included. When I showed up at dealer they do not honor it. Though I made a deal which included an accessory and it stated in the email that it was included. When I showed up at the dealer they told me I misunderstood and that it would be an extra. I left immediately knowing that there would be more surprises. More