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Route 23 Honda
Pompton Plains, NJ
2,716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 11, 2018
Poor customer relations by managment Puchased 2 new vehicles from rt23 honda. 2007 honda accord / 2016 honda crv. Both sales went smoothly, no major issues. Didn't purchase anything Puchased 2 new vehicles from rt23 honda. 2007 honda accord / 2016 honda crv. Both sales went smoothly, no major issues. Didn't purchase anything extra. I did need some floor mats for the 2016crv. So i visited the rt23 honda dealership where we bought the cars thinking i would get some kind of discount for being a loyal customer. lol lol lol So i went directly to one of the store MANAGERS knowing most likely everything gets approved threw them anyway. So i explained to him the whole repeat customer shpeel and his first reaction was ( WE DON'T GIVE DISCOUNTS ) with an attitude. He even said ( I DON'T EVEN GET DISCOUNTS. ) lol lol I knew he was giving me a story. So i gave him a second chance. You know, the repeat customer shpeel. So he gets on the phone with parts department and starts whispering in front of me like he's playing me for stupid or something. So then he gets up goes back to the parts dept. for like 15 min's. Jeez, i felt like i was twisting someones arm just for some floor mats. lol lol lol So he comes back with a piece of paper with the price. And remember, all i asked for was front seat floor mats not the whole set. $159.99 and that's after a so called discount. lol lol lol So i went on line and found the same WEATHER TECH MATS for a fraction of the cost. So anyway, I didn't say anything to the manager as i left. But i did make sure i stopped at the customer service desk and told the receptionist to relay a msg. to the manager i just spoke to. That my mom was very interested in trading in her 2016 crv already for the 2018crv. That would have been 3 new vehicles from rt23 honda in 11 years. And that they just lost a repeat customer over floor mats. Msg, to managment, Thing about taking a course in CUSTOMER RELATIONS. More
by daisy
Employees Worked With
Brian Girandola
October 07, 2018
Easy stress free process Omid was a great help from start to finish. From insurance to financing to setting up all of my presets inside and out of the vehicle. Omid was a great help from start to finish. From insurance to financing to setting up all of my presets inside and out of the vehicle. More
by tjlake222
Employees Worked With
Omid Faraji, Linda Sung
October 05, 2018
Honda clarity great dealership Deal was exactly as advertised they had black and the purchase option was lower than advertised. Great great price. I wish I could buy rwo Deal was exactly as advertised they had black and the purchase option was lower than advertised. Great great price. I wish I could buy rwo More
by Plug in owner
Employees Worked With
Linda Sung, David Yoon
October 05, 2018
Awesome Great place! No pressure from sales team and our salesman David was great. Really made it a comfortable experience. We got great car at a great pric Great place! No pressure from sales team and our salesman David was great. Really made it a comfortable experience. We got great car at a great price! More
by mollodavid@yahoo.com
Employees Worked With
David Yoon
October 02, 2018
Professional and courteous treatment I sought out Route 23 Honda because of their reputation for professional and courteous servivce. My experience with David Yoon proved that the dealers I sought out Route 23 Honda because of their reputation for professional and courteous servivce. My experience with David Yoon proved that the dealership’s reputation is well earned! David patiently addressed all of my questions and concerns without high pressure sales tactics. When I decided to buy the car, David and his coworkers worked quickly and efficiently to make this one of the most positive car buying experiences I’ve ever had! I would definitely recommend Route 23 Honda, and especially David Yoon, to anyone who is looking to buy a car! More
by Happy car buyer
Employees Worked With
David Yoon
October 01, 2018
Understanding and accommodating to my needs! I'm retired and living on a fixed income. David was very understanding and accommodating to my needs. We were able to get a deal done that worked wi I'm retired and living on a fixed income. David was very understanding and accommodating to my needs. We were able to get a deal done that worked within my budget. I'm very thankful! Thank You! More
by anroc
Employees Worked With
David Yoon
October 01, 2018
Happy with purchase We just bought our brand new Honda Oddysey at Route 23 Honda and we are very happy with our purchase. The service was great and our sales consultant D We just bought our brand new Honda Oddysey at Route 23 Honda and we are very happy with our purchase. The service was great and our sales consultant David was very helpful. More
by Chris976
Employees Worked With
David Yoon
September 30, 2018
Great great Joe was amazing! Everyone played a role in helping me find the car that fits me. I’m so happy I came here today and I would recommend to my friends. Joe was amazing! Everyone played a role in helping me find the car that fits me. I’m so happy I came here today and I would recommend to my friends. More
by Jeepgirlnow
Employees Worked With
Omid Faraji
September 27, 2018
David Yoon - two thumbs up! David Yoon was an excellent salesman. It was a pleasure to work with him. He is very knowledgeable about the Honda Accord and did a great job showing David Yoon was an excellent salesman. It was a pleasure to work with him. He is very knowledgeable about the Honda Accord and did a great job showing its features. More
by MikeK
Employees Worked With
David Yoon
September 26, 2018
Great experience! Brian Mendez did an excellent job during the leasing process of a 2018 Honda Accord EXL. He was thorough explaining every detail of the car and accomm Brian Mendez did an excellent job during the leasing process of a 2018 Honda Accord EXL. He was thorough explaining every detail of the car and accommodating to our needs. I would highly recommend coming to route 23 Honda and don’t forget to ask for Brian! More
by Cq0930
Employees Worked With
Brian Mendez
