Route 23 Honda

Incompetent sales manager/service During my initial purchase, I was overcharged by $500. I had left a $500 deposit to hold the car, and that payment was not reflected in the total loa During my initial purchase, I was overcharged by $500. I had left a $500 deposit to hold the car, and that payment was not reflected in the total loan amount, making my loan $500 higher than it should have been. I was assured that my initial deposit would be refunded, and was satisfied with that resolution. Mistakes happen. After over a week, I still hadn't received my refund so I called up the dealership only to find out that it hadn't even started being processed yet. After a few calls it was straightened out and I received my refund a few days later. All-in-all, I was a bit frustrated but my overall experience was still positive. With my new Accord, I had purchased some Honda accessories, namely a spoiler. I left my car with the service department for a day. When I went to retrieve my vehicle, I immediately noticed that the spoiler was completely off-centered. The left side of the spoiler was flush with the trunk, while there was an inch+ gap on the right side. Completely unacceptable, and it really made me question the integrity and workmanship of the dealership. How could the service department release the car with such a blatant error? I spoke with one of the service managers who was sympathetic to the issue, and promised me that my car would be ready for pickup the next day (It ended up being 2). I also spoke to Luis during this time, who echoed the service managers words and told me that he would personally take care of it. On multiple occasions, he had told me that he would call me and provide a status update on my vehicle but never did. I had to call the dealership multiple times to find him and get a status update. In the end, I received my car a couple days after the work was initially done and was satisfied with the workmanship, although a bit irritated at Luis. With the purchase of my 2018 Accord, I had also mentioned to my salesman Ron that I would soon be in the market for another Honda vehicle for my wife. Although I had some hiccups with the original deposit and spoiler installation, I like Ron and wanted to give him the business. We went and test drove a 2018 Civic Hatchback, liked the car, and agreed to a lease deal. I put down a $2000 deposit. During the negotiation, I had told Ron that we needed the car within a few days as my wife was starting a new job and needed the vehicle for her commute. The dealership did not have the specific trim/color combination that we wanted, but I was assured that they would order it for me and have the car within a few days. This was on a Saturday. The following Wednesday rolls around, and I'm starting to get nervous as I hadn't heard anything about the dealership acquiring the car. I go to the dealer Wednesday evening, speak with Luis and voice my concerns, and he tells me that he will call me tomorrow morning with an update. As per usual, he never does. I call the dealership the following day around noon, and Luis has still not located the car. A few hours later, he gives me a call saying that he located the car I wanted in Pennsylvania, and could have it for me by the following Monday at the latest. After my previous two mishaps with the dealership, I was unsure that he could deliver on this promise and decided to make other arrangements for a vehicle for my wife. I asked him on Thursday evening for a refund of my deposit, to which he says he'll call me later that evening and get my credit card information to process the refund. Of course, he never does. The following Tuesday, I call up the dealership to inquire about the status of my refund since I'm a bit nervous due to the first deposit mishap. I also know by now that I need to keep on top of Luis, because he is not a man of his word. He's unavailable, so I speak with Ron who takes down my credit card information and tells me that he will forward it to Luis. It's now Thursday, and I still hadn't heard anything. I call up Luis in the morning to inquire, and he tells me that he will speak with the accounting department and call me right back. As per usual, he never does. I call him back in the evening, and he gives me the runaround about how accounting only processes refunds once a week. Well, Luis, if you had put in for my refund last Thursday as you told me you would we wouldn't have this problem. In summary: I've had issues with deposits on two separate occasions, one of which is $2000 and still has not been resolved a week later. I also had the disgraceful issue with the spoiler. This, on top of the fact that I've had to chase down the sales manager far too many times. Luis is an incompetent, forgetful fool who obviously cannot handle the responsibility of running a sales department. If I did my job the way that he does his, I wouldn't have one. Ron is great, though. Wish he'd move to another dealer. More