Route 23 Honda

Was okay. Set up an appointment with David Garcia and he flaked on me as soon as I walked in, taking other customers. Why even bother with setting up an appoint Set up an appointment with David Garcia and he flaked on me as soon as I walked in, taking other customers. Why even bother with setting up an appointment? Rough start. From there I began working with Carlsen Boncoeur who was very friendly, professional, personable, and helpful. There was a third person I worked with who assisted Carlsen with the sale, but I can't remember his name. He was also very helpful. Unfortunately from that point on, it took hours to complete our transaction of purchasing two new cars. I understand two new vehicles takes time to process but we could have returned back at a later time, or got some food next door. Instead, we kept getting "strung along" with them telling us "we're almost done" and more time just kept passing by. Normally it wouldn't have been an issue, but my wife and I were there with our toddler who was becoming restless and irritable as any child would. Finally after about 5 hours, we met with Sunny Chan for the finalization of the paperwork. He was also very friendly and helpful. Maybe they were having an "off" day, but I've definitely had quicker and more pleasurable experiences at different dealerships. More

Great Experience with Lease Renewal Today was the second time I had the pleasure doing business with Mr. Steve Mains. He was very professional and walked me through my leasing options w Today was the second time I had the pleasure doing business with Mr. Steve Mains. He was very professional and walked me through my leasing options while explaining (in detail) the differences in my new Civic model and the older one. He was able to do this as while training a new employee named Chris. As long as Chris follows Mr. Mains level of professionalism, he will have no issue succeeding as an employee of Route 23 Honda. I feel comfortable in stating that I will do business with Route 23 Honda for a third time when my lease expires in three years, in which I hope I can deal with Mr. Mains. I come from a customer service background so I recognize the importance of customer service, which Mr. Mains thoroughly cares about. -Michael J. Murillo More

Honda Odyssey Purchase My family and I were set on an Odyssey and went to Route 23 Honda based off a recommendation from my sister. We met with David Garcia and he was a ple My family and I were set on an Odyssey and went to Route 23 Honda based off a recommendation from my sister. We met with David Garcia and he was a pleasure to work with. We weren't planning on purchasing the car that day but they gave us a deal that was acceptable and within our budget. More

Honda owner for life I had never gone to a car dealership before only because I've heard such awful things about pushy sales people and getting ripped off, so when my leas I had never gone to a car dealership before only because I've heard such awful things about pushy sales people and getting ripped off, so when my lease on my car was up I was dreading the process and I put it off to the last possible moment. I was pleasantly surprised when I was greeted at the door by Jamie's lovely face. I knew from the moment I walked in that she was the person I wanted to work with. I never felt as if I was being sold a car. She made the whole process quick and painless and took care of everything including returning my old lease to another dealership. She went the extra mile and has been great with any questions I've had and I couldn't be happier with my new car. Because of my experience I will now be a Honda owner for life and Jamie is stuck with me! More

Local Run Dealership I had a phonecall from a salesman, David Volpe, about 6 months prior to my purchase to discuss what I was looking for in a car, but I just wasn't read I had a phonecall from a salesman, David Volpe, about 6 months prior to my purchase to discuss what I was looking for in a car, but I just wasn't ready to make the leap into such a big buy, yet. When the time DID come, and it was an absolute necessity, I remembered how easy he was to deal with on the phone, how NOT PUSHY he was, and that he, too, was just a parent, like me, doing his job, not trying to "sneak" anything past me, but to actually HELP me make this as painless as possible! How refreshing from the 'old days', right? Through the staff there, I got what I needed, what I was looking for, and at a modest price. I left knowing if I had any more questions about this new car, I could simply come back and ask. I would recommend David, and his team! Thanks, Dave! :-) More

Test drive I was looking at a crv and was taken out for a test drive with Jamie. I had been at several dealers that same day, being that I just started looking a I was looking at a crv and was taken out for a test drive with Jamie. I had been at several dealers that same day, being that I just started looking at vehicles. I found my experience with her to be the most productive, helpful and friendly. She was informative about the vehicle and process with a purchase. She seemed to be able to understand exactly what my needs were. If I choose Honda I will be sure to seek her out. More

sales consultant experience stopped in to discuss leasing a Honda Civic and met with David Volpe sales consultant. Since I never leased a car, I had many questions for Dave. He stopped in to discuss leasing a Honda Civic and met with David Volpe sales consultant. Since I never leased a car, I had many questions for Dave. He patiently went through each step in the leasing process, including the cost, lease term, and other fees. Although I was not prepared to lease that day, I did wind up leaving the dealership in a new car !!! More

New Family Member Erick Rodriguez really knows his business. This is our second visit to Honda and he has us as clients for a lifetime. We visited the Route 23 Honda Erick Rodriguez really knows his business. This is our second visit to Honda and he has us as clients for a lifetime. We visited the Route 23 Honda last year and Erick sold us our Honda Civic, this year we were back to trade in our old car. Erick reviewed all options for us based on our needs and presented them to us. We had to come back to do business with Erick after the wonderful experience we had in the past. We are expecting our first child in July and he provided us with all the information we needed to make a sound decision for our family. Thank you Erick, YOU ROCK! More

Persistance and Perserverance. I had a very good experience working with David. He showed a great deal of professionalism while spending what seemed like an entire afternoon helping I had a very good experience working with David. He showed a great deal of professionalism while spending what seemed like an entire afternoon helping me to purchase my new car. We overcame the insurance and financing obstacles that enabled me leave with my Honda Accord ( Special Edition). Thanks again David. More

Great dealership Excellent service they helped me find a car that I can afford talked to me about every detail of the process felt very satisfied on my purchase great Excellent service they helped me find a car that I can afford talked to me about every detail of the process felt very satisfied on my purchase great place More