Route 23 Honda

Good experience with a down to earth Staff I went there looking to change my 2015 Pilot since the lease was due. They told me that they would beat any offer presented by any other dealer and th I went there looking to change my 2015 Pilot since the lease was due. They told me that they would beat any offer presented by any other dealer and they did. I got the new lease for less than expected and Anthony Klein was really helpful. Nalda Duran was really helpful during the final part of the process and took her time to explain everything even that was 10:00pm. They really make sure that the experience is good and smooth during this painful process. I'm happy with the new Honda and thankful for a good experience. More

Stay far away Purchased car Monday 11/17 Went is on 11/24 as scheduled. Would not let me see the car before Paperwork, car not ready. Said paperwork had to be re Purchased car Monday 11/17 Went is on 11/24 as scheduled. Would not let me see the car before Paperwork, car not ready. Said paperwork had to be re-done and price given is not good mistake made. They cancelled deal and would not refund my deposit even though they cancelled. Went to Another dealer Better price and took home the same day. Stay away bait and switch More

Fast, great and courteous experience. This is probably over 15 new vehicles I have leased with Honda, I presently have 4 Honda Civics, one for each family member. My salesman has been the This is probably over 15 new vehicles I have leased with Honda, I presently have 4 Honda Civics, one for each family member. My salesman has been the same for all of them and nothing has changed since my first car to this last one. Ron Siegel has been like family to me, very courteous and efficient. Easy to work with and knows his products. He answered all my questions and concerns. His trainee was also very caring and helpful to my needs. I believe his name was (Dominico) not sure of the spelling. But if he's learning the sales procedures from Ron Siegel he's learning from the best. I will continue to own Honda's and live up to my nickname on my street, as "MR HONDA". More

Great experience! Nice sales environment; all employees were very polite on the sales floor and the financing department was very clear and thorough in explaining our o Nice sales environment; all employees were very polite on the sales floor and the financing department was very clear and thorough in explaining our options for financing and vehicle warranty options. More

Used car purchase Rafael Pallero took really good care of me. He helped me get the best offer possible and was patient when informing me of all my options. Rafael Pallero took really good care of me. He helped me get the best offer possible and was patient when informing me of all my options. More

Fantastic experience!!! I leased my third Honda here and they couldn't have been more helpful and accommodating. My salesman, Joe Faraji really took the time with me and expl I leased my third Honda here and they couldn't have been more helpful and accommodating. My salesman, Joe Faraji really took the time with me and explained everything. I will be back for a fourth!!! More

Pompous Customer Service Representatives Car's battery died, and I called the dealer since I got the current battery there that contains the 100 month warranty. The representative on the pho Car's battery died, and I called the dealer since I got the current battery there that contains the 100 month warranty. The representative on the phone said that I just need to bring the battery and they will replace it. I took out the battery and drove over in a different car. When I exited the car with the battery in hand, a sales representative comments "need a new battery? why not a new car?" I assume the comment came out as a jest, but it just came off a little rude. So I bring the battery into the parts department, since that's probably where the replacements happen. Before even taking our information, the parts representative told me I need to bring it to the service department, before even taking our information. He looks me up, and just replies, "yeah, you need to bring it to service department." That's fine, I bring it over to the service department, and the first person at the corner was on the phone. He looks at me, and goes back to the phone. After his phone call, he does not even talk to me and walks away from his desk while he helps another customer who has their car in their care. I proceed to the next representative, and I told her I need a replacement battery. She keeps correcting me, "so you need a new battery." Looks me up again, says that the 3 year warranty expired in January. I asked her what the prorated price is, since there was a 100 month limited warranty (which she never brings up). She takes a paper out and says I would have to pay 40% without telling me the price. I ask her the price, and she finally says the price without labor. I say okay, I would do it, and she proceeds to tell me I would need to bring my car in. I told her I brought the battery since that is what the representative on the phone said, and she comments, "I don't know who you talked to, but you need to bring your car in." I said I can't since the car didn't start, and another representative next to her yells over, "you need to jump start or tow it in." I asked the representative how long the wait is for service, and she says "It's two hours right now, but that could change when you bring it in," while giving a very insincere smile. I proceed to leave after this comment. It was one of the most rude experiences I've had at a dealership. The only nice person was the cashier whole smiled as I passed by that department, and the other five that I encountered gave me a sense of their entitlement. They used to have friendly and caring representatives, but I guess that changed since the last time I came. More

great experience I would like to thank Dino from route 23 Honda for selling me a brand new 2017 Honda CRV. I Appreciate his help and I will continue to purchase vehicl I would like to thank Dino from route 23 Honda for selling me a brand new 2017 Honda CRV. I Appreciate his help and I will continue to purchase vehicles through him. I would recommend everybody to go and ask for him! thank you More

Great Staff I highly recommend Philip Johnson for your saleman. This is the first time that i dealt with a car salesman that explained every single detail of the I highly recommend Philip Johnson for your saleman. This is the first time that i dealt with a car salesman that explained every single detail of the vehicle. He was very patient and polite and really cares about his customers. More

STAY AWAY Stay away. Would give this place negative stars if possible: 1)Lie: Lied about when we get our car - it never came. Came up with every excuse poss Stay away. Would give this place negative stars if possible: 1)Lie: Lied about when we get our car - it never came. Came up with every excuse possible, often contradicting themselves. Their response to this will contain lies. 2)Cheat: Charged unnecessary fees - other dealer got us the same car for $2000 less 3)Steal: Cashed our check and never delivered a vehicle. Made us wait three weeks to get a refund check. Enough said. More