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Route 23 Nissan
Butler, NJ
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
February 08, 2024
Dishonest, greedy, business that has a deplorable manner of operating. Not worth a single second of am honest person's time. You can do much better, you could not do worse. Stay away stay far far away. of operating. Not worth a single second of am honest person's time. You can do much better, you could not do worse. Stay away stay far far away. More
by mrt
Employees Worked With
Karl Baruch
Helpful February 06, 2024
Purchased a used Subaru on a Wednesday. Was told dented engine hood would be replaced. On Saturday I’m told the hood was replaced and waiting for paint to dry. Monday I’m told the part has Was told dented engine hood would be replaced. On Saturday I’m told the hood was replaced and waiting for paint to dry. Monday I’m told the part has not come in yet. Why tell me it’s painted when it hasn’t arrived? I hate being lied to. What happened to your integrity Ray Perez? Don’t xx your customers! More
by dougreisch
Employees Worked With
Ray Perez
January 22, 2024
Drove approximately 1hour to purchase a pre owned vehicle, Test drove and agreed on posted price. At time of final agreement/contract, the price increased 40%. The price of a used car surpassed buyin vehicle, Test drove and agreed on posted price. At time of final agreement/contract, the price increased 40%. The price of a used car surpassed buying the same vehicle brand new! More
by Rfreid
Employees Worked With
Juan
January 09, 2024
If I can I would had this route 23 Nissan O rating. Long story short. We finalized the price for the rx350 F sport I put downpayment 9k was going to sign ask for the invoice and they add extra 5k. Wast Long story short. We finalized the price for the rx350 F sport I put downpayment 9k was going to sign ask for the invoice and they add extra 5k. Wastes 3hr of my life in this dealership. If they were up front with me to work out a deal I would had purchase the car. More
by sky51oo
Employees Worked With
Forgot the sale manager name
December 23, 2023
HI, I purchased Certified preowned Nissan path finder last week and identified that the driver side window doesnot roll up. I came back to the dealership and was told that they cannot fix it. Please let last week and identified that the driver side window doesnot roll up. I came back to the dealership and was told that they cannot fix it. Please let me know who to contact to have this escalated and fixed. I want to have this fixed politely before ending up suing the dealership. More
by chandrashekhar
Employees Worked With
Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, YANA KUCHERYAVAYA, Deanna Youhas, Ray Reddock, Morad Salah
December 21, 2023
Took my nissan 2021 to have the oil changed in Nov 2023 waited 2 hours then found the vehicle setting in a parking space if I did not see the vehicle there I would of been there how long!! they never rese waited 2 hours then found the vehicle setting in a parking space if I did not see the vehicle there I would of been there how long!! they never reset the miles for next oil change very dissatified with the service. Also lease was going to be up and wanted to buy the vehicle out right they would not help me with that or offer to help at a price only if I finance it through them talked to nissan main office and put a conplaint in about them very very dissatsified !!! More
by geofox_2
Employees Worked With
JACQUELINE AFURONG
December 05, 2023
Initially, I praised the dealership with a 5-star review due to my salesman's excellent knowledge, personable approach, and outstanding customer service. However, my satisfaction quickly turned into fru due to my salesman's excellent knowledge, personable approach, and outstanding customer service. However, my satisfaction quickly turned into frustration. I've had to reach out multiple times for essential documents and information related to the sale, but the dealership has been unresponsive via phone, messages, and emails. It seems their focus is solely on the sale, leaving customers unsupported afterward. Despite expecting superior service from a reputable dealership like Nissan, I've learned that each dealership operates independently, offering no recourse for poor service. After six weeks of this experience, I cannot recommend this dealership to others. More
by Chanel
Employees Worked With
Zaid
December 04, 2023
Tried to buy a used car at a fair price but the sales person gave me the total and it included $4499 extra in some made up “prep and service” of an almost new car. Terrible bait and switch scam. The ema person gave me the total and it included $4499 extra in some made up “prep and service” of an almost new car. Terrible bait and switch scam. The email they sent me showed $799 which I would have paid, but $4499....NO WAY! I’m insulted. More
by Carreview44
Employees Worked With
Several
November 24, 2023
Don’t recommend i sue dealership bought a truck in April broke down in November dealership don’t want to be responsible about it. broke down in November dealership don’t want to be responsible about it. More
by Cesarlecha
Employees Worked With
President Richard , Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, YANA KUCHERYAVAYA, Deanna Youhas, Ray Reddock, Morad Salah
November 19, 2023
1 star is 1 too many. Wasted our Saturday and was ready to buy. False price advertising, arrogant salesman, lied right to our face and wouldn’t even allow a test drive. I Wasted our Saturday and was ready to buy. False price advertising, arrogant salesman, lied right to our face and wouldn’t even allow a test drive. Increased the price shown online by over $3,000 claiming it had LoJack and the pre certification was extra now. Said he couldn’t find the key for us to take a test drive and we should just talk price. No business cards and wasn’t offered to talk to manager. Called the gal who originally took our call and she said sorry I will tell manager to call you. Never happened. They should be ashamed of their scamming techniques and will make sure to tell as many people as possible to stay clear of them! More
by Jajndset88
Employees Worked With
Other
