Route 44 Hyundai

Don't buy Extended Warranty! I bought a 2013 Elantra GT, new, from Rte 44 Hyundai. Sales & Service were a good experience. I purchased the Extended Warranty package that they fi I bought a 2013 Elantra GT, new, from Rte 44 Hyundai. Sales & Service were a good experience. I purchased the Extended Warranty package that they financed into my loan. 2 years later I needed to trade in my Elantra and was told I could get a pro-rated return on what I paid for the Extended Warranty. I went to Hyundai and filled out the paper work with their finance person, Tony. Two months and 3 phone calls later, I have not received any return on my payment nor can I get anyone to help me out with this. Previously I would have loved to buy another Hyundai from Rte. 44, but not any longer! Bad business practices! It can not be only one way guys!!!! More

Excelent Dealer All went well. Brian Downey & Brad were great. Had a small problem with blue link but Bianca DeOliveira was right on the ball contacted them Dealer All went well. Brian Downey & Brad were great. Had a small problem with blue link but Bianca DeOliveira was right on the ball contacted them to get it ironed out. Bianca went above and beyond to get it solved and stayed in contact with me every step of the way. I can't say enough about her she did a fantastic job!! and never left me hanging.. I look forward to my next car purchase at Route 44 Hyundai More

Chaz did it again! My second vehicle purchased in two years and I'm greatly satisfied. Chaz was my salesman and he was very knowledgeable, courteous, and friendly. W My second vehicle purchased in two years and I'm greatly satisfied. Chaz was my salesman and he was very knowledgeable, courteous, and friendly. Way to go Chaz and thank you Route 44 Hyundai. "Driving is believing". More

Service for my.car has been a disaster I recently bought a car here and gave them a recent review and it could not have been a better experience and my review proved it. I have TRIED to ha I recently bought a car here and gave them a recent review and it could not have been a better experience and my review proved it. I have TRIED to have service done regarding headlights twice and it could not have been any worse. I bought a Santa Fe and explained my medical eye condition I have and was told they could get me better headlights that I requested to help... First they placed an order and I was told it would take 3-5 days to come in and after 10 days I decided to call because no one had advised me or updated me letting me know what was going on, I was finally told they came in that day and i asked for a Sat appt and was told they can't do that on a Saturday due to only certified techs being able to do it, after speaking to Patti who has always been helpful and professional with me she found a way to get it done that day but unfortunately I would have to leave work 4 hrs early but due to my eye situation I needed to get this done. I drove 35 miles from work to Hyundai and was waiting to get this done and after a few hours I was told the wrong ones were ordered and they could not put them in,which would of been helpful to figure out before I lost half a days pay at work . I was told they would order the correct ones and after talking to David was told they could set this up on a Saturday due to the inconvenience and they also took care of me with a gift which I respected and was willing to give them benefit of the doubt. Now comes scheduling this which no matter what i explained to the girl who was setting this up that they would not do Saturday which was upsetting because I had already gone through and was told they would and never did so I had to take a day off work to do it on a Monday,well a storm comes through and they somehow now got me a Saturday appt. I also brought my nephew with me because he was looking at buying a car and i mentioned the Velocitor and he was interested ,so we get there as soon as it opens and was told we would take care of this and wanted to make sure it wasnt the wrong ones again and was told it would take 1hr and 30 mins to do ,my nephew spoke to Fred about the Velocitor as we waited and after walking around and killing time for 4 HOURS and being incredibly frustrated was told at 12pm that my car was all set..I asked for paperwork and was told it would be mailed to me? I go to the car and noticed right away these were not the lights i was told and asked to speak to David but was told he was busy so then I was told to speak to Mike the Mngr - I explained to him my previous visit was a trainwreck and somehow this one was a disaster...I mentioned the light and at this moment he told me we couldn't use the lights we ordered and I was stunned that after 4 hrs not once did anyone tell me a single thing and i was told i was all set ,that it was the mngr who told me why i was sitting there for 4 hrs nothing was able to be done with the lights and it could have been taken care of in about 30 mins with just bulbs so I wasted another half day and in 2 visits I still did not get the headlights I was told I would get....buying a car was a nice experience but if i could give them a -5 rating on here for service I would, it is too bad after writing a great review for them for buying the car that I had to write one not equally but much worse- I hope someone from there reads this and hopefully gets in touch to make the situation better but until then the service has been beyond a DISASTER. And after this happening twice my nephew is now talking about not getting a car there after he was there and witnessed first hand how bad things went and would not be comfortable getting his own vehicle there...which is too bad because they would most likely have sold another car. And unfortunately I will still have my eye condition to deal with the lights I have but was hoping the brighter ones would have helped me. More