Route 46 Chrysler Jeep Dodge

I'm a huge car buff. I've had 6 new cars across 2 brands in 12 years and am pretty well versed in how the whole car salesman negotiation and process goes. Let me just say this... this dealership is the low in 12 years and am pretty well versed in how the whole car salesman negotiation and process goes. Let me just say this... this dealership is the lowest of the low. So here is the story... Came down in person and spent an hour with a salesman named Nick where we worked out a deal for a new Jeep. Filled out the credit application and even put $2000 down in good faith to hold the vehicle so myself and my fiance could come back the next day to finalize. Awesome! The next day (today) I get a text from Nick asking if we would still be coming down to pick up the vehicle. Told him yes then gave him a heads up when we were 30 minutes away. Walked into the dealership to be told "sorry the deal I gave you yesterday can't be honored" based off an admitted "wrong assumption" on his end regarding some rebate he could no longer apply. He was with a customer and couldn't give me any more of his time in that moment so I asked to speak to the manager, Mike. Mike came over and told me the same thing then proceeded to tell me if I give them an additional $1000 it could offset the difference. I'm a numbers person and reminding him of where we originally started at the first price their online sales department gave me that this made zero sense. He would not work with me or honor what they promised me at all. Zero wiggle room unless I gave them more money. Not even an apology for wasting my time or for failing to call me in advance to brace me with this news. I was furious at this point and demanded my money to be returned to me (yes, made a little bit of a scene in the process too because I was absolutely baffled with how disgusting their business practice was and the treatment I was receiving-- I'm actually quite reasonable). In car sales there are ALWAYS deals that can be arranged. They 100% could have still honored the price they gave me yesterday or at least had the courtesy to call me in advance to admit their error. This was a sleazy tactic in hopes that after taking so much of my time with 2 visits that I would eventually just give in because I was already there. No thank you! Take your business elsewhere. These guys and this dealership are truly disgusting. More

The worst dealership in the universe;I wish I was exaggerating.Every good survey here is artificial.Caveat Emptor-you have been warned.It amazes me that the State of N.J. hasn't shut this place down, exaggerating.Every good survey here is artificial.Caveat Emptor-you have been warned.It amazes me that the State of N.J. hasn't shut this place down,shame on them. More

Horrible service horrible service advisor David Fresco has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have n has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have no customer service skills. He’s very short with you and the receptionist that answered the phones your attitude isn’t any better. They give you an appointment and then your car sits for days before it’s diagnosed and then David has the nerve to have an attitude when you called in to check on your car that was my first time going there and I will never ever ever go again nor do I advise anyone to he also hung up on me when I ask for the name of his boss. If you can’t handle his job he needs to quit Needless to say I wasted three days and my car still wasn’t looked at so I came and picked it up I left a message for the manager Phil so let’s see how that works out if he gives me a call back More

Beware. Bait and switch at its best at this dealership. I was warned and had to see it for myself. Terrible experience at this dealership. was warned and had to see it for myself. Terrible experience at this dealership. More

We leased a new car and turned in our old leased car Our salesman, RJ Salas, listened to what we wanted and he gave us more than we expected. He was great! We would highly recommend him. Our salesman, RJ Salas, listened to what we wanted and he gave us more than we expected. He was great! We would highly recommend him. More

My first JEEP I went to three dealerships that day looking for a particular style that I already had in mind. The last dealer I arrived at was Chrysler Jeep Dodge I went to three dealerships that day looking for a particular style that I already had in mind. The last dealer I arrived at was Chrysler Jeep Dodge in Little Falls NJ When I walked in, I immediately saw what I had pictured. . I took a test drive and loved the handling. My salesman RJ was helpful in so many ways . He made sure that I would be satisfied with the car as well as the contract agreement. There was no sales pressure either so I felt comfortable speaking freely regarding what I could afford to pay.Am I satisfied customer, yes. Would I consider another car from Jeep Chrysler Dodge, yes. Angel G. More

Salesman was very nice and knowledgeable assisting me with my trade in and purchase of a new truck, I would recommend this dealership to my friends with my trade in and purchase of a new truck, I would recommend this dealership to my friends More

Came in to purchase a pre owned vehicle I saw online. My sales rep was Elvin he did an amazing job. He was very honest and knowledgeable and best of all gave me a great deal. sales rep was Elvin he did an amazing job. He was very honest and knowledgeable and best of all gave me a great deal. More

Bought a car off of Elvin and I have to say this was the fastest and easiest car I’ve ever bought. I lease my cars every 3 years and it looks like I will be going to rt 46 Chrysler from here on out. Great e fastest and easiest car I’ve ever bought. I lease my cars every 3 years and it looks like I will be going to rt 46 Chrysler from here on out. Great experience! Thank you guys! More

RT 46 JEEP WAS GOOD TO WORK WITH CAR TOOK LONGER TO COME IN IN THE END NICK DUTTO WAS NICE TO WORK WITH AND WAS VERY VERY HELP FULL HAPPY WITH MY JEEP...... CAR TOOK LONGER TO COME IN IN THE END NICK DUTTO WAS NICE TO WORK WITH AND WAS VERY VERY HELP FULL HAPPY WITH MY JEEP...... More