Route 46 Chrysler Jeep Dodge

Beware of this dealership...bad business...they sued my husband for a mistake they made. Stay away...biggest mistake coming to this dealership. Never again. husband for a mistake they made. Stay away...biggest mistake coming to this dealership. Never again. More

I want to thank Nick Dutto at Route 46 Chrysler Jeep Dodge for making my car buying experience so smooth and stress free. Everyone was so friendly and helpful, I never felt pressured. Thanks Dodge for making my car buying experience so smooth and stress free. Everyone was so friendly and helpful, I never felt pressured. Thanks More

Walk away from this dealer Route 46 Chrysler Jeep Dodge Dec 16, 2019 dealermax "I urge you to walk away from this dealership" I took my Grand Cherokee in for routine 16,000 m Route 46 Chrysler Jeep Dodge Dec 16, 2019 dealermax "I urge you to walk away from this dealership" I took my Grand Cherokee in for routine 16,000 miles service. My car has seen very light motorway use. I was advised to have the axle fluid and transmission fluid changed, a $450 cost. I called over 50 dealerships following that service and NOT ONE said these items should even be considered at this mileage. After numerous emails the the service manager offered to compensate half. 2 weeks later, having received nothing, I was informed the service manager no longer works there and they will not pay me anything. This place stinks. It's badly run by even worse people. Even if you get a great price to buy/lease a vehicle, please walk away and use that price elsewhere. More

Good experience. Salesperson Aquil Malik easy to work with. We bought a 2017 Pacifica Limited. Fair price for vehicle and also our trade in. In and out in about three and a half hours. MK with. We bought a 2017 Pacifica Limited. Fair price for vehicle and also our trade in. In and out in about three and a half hours. MK More

Incredible service This car dealer is unlike any other. They are extremely helpful in your search for a car, and are very kind towards you. I would highly recommend them This car dealer is unlike any other. They are extremely helpful in your search for a car, and are very kind towards you. I would highly recommend them to anyone in their car search. Truly an amazing dealer, and thanks to Ricardo who helped me during my transaction. More

Best experience yet This is my best experience yet with a car dealer. The people there are helpful and answer any questions you have, and I would recommend Ricardo who ma This is my best experience yet with a car dealer. The people there are helpful and answer any questions you have, and I would recommend Ricardo who made all of the steps easy and quick. More

Horrible communication Horrible service Last week I made an appointment for a full synthetic oil change, tire rotation, recall and a campaign and a multipoint inspection. Took 3 Hours, and m Last week I made an appointment for a full synthetic oil change, tire rotation, recall and a campaign and a multipoint inspection. Took 3 Hours, and my advisor Dave Fresco never came to give me an update. Parts were not in stock for the recall, and the campaign was just to inspect my non existent trailer hitch. So basically 3 hours for an oil change and rotate. Never got anything regarding the multipoint inspection. No recommendations for a truck just shy of 100,000 miles? When I was billed out I pointed out to Dave Fresco it did not state full synthetic oil as I requested so I asked Dave Fresco if he was certain that was what was put in the truck, he said I think so. According to the repair order part number 4761839PC was put into the vehicle. This is 10W30 oil which is not the correct oil for my vehicle, nor is it the full synthetic that I requested. Vehicle was not washed and the plastic seat cover and floor mat were still in the vehicle. On a second topic I was called back a few days later and told my parts had arrived. I asked if I could drop off the vehicle that night and pick it up the next day. So I drop the truck off for the recall after 9pm, and take an Uber home. I receive a call the next day that the parts are not in. Since this is not my primary vehicle I agree to pick it up 2 days later (Due to the holiday). Again when I pick up my vehicle there seems to be some confusion. The service advisor forgot to change the pay type to warranty. Not a big deal, but my vehicle was there for a few days and the fact that the paperwork was not double checked causes some concern. It was fixed right away by another advisor. Go to get my truck and again not washed and floor mat and plastic seat cover were not removed. The tech did leave a nice pair of dykes on the seat though. And again no inspection report. I felt very unappreciated by these actions and will NOT return. I honestly don't trust the work that was performed. More

Horrible Customer Service Let me start by saying that this is the third car that I have leased from this auto group. First I leased a Nissan Rouge in 2013, then a Jeep in 2016 Let me start by saying that this is the third car that I have leased from this auto group. First I leased a Nissan Rouge in 2013, then a Jeep in 2016 and now a new jeep in September 2019. The first two experiences were wonderful. This one started the same. The salesman and sales manager worked to get me to the price that I wanted for the car that I wanted. However, service since then has been HORRIBLE and lacking in complete honesty. Before leaving the lot, there were scratches noticed on the hood and the rear passenger door was not aligned correctly, showing that the car was not clearly inspected by them first. I was told to make an appointment for service and they would fix it. I had to wait two weeks for an appointment and then my car was in the shop for over a week. I was told when I was signing the new lease that they would take care of all of the final costs for the previously leased jeep. I received a check from them for $651.33, which was to cover my final payment as well as over mileage. In November I received a bill from my previous lease company for $1049. This included a $395 lease termination fee. Never once in the four hours spent at the dealership did anyone mention that there would be additional fees that I would be responsible for on my previous lease. All I was told was all final costs would be handled. When I reached out to Route 46 Chrysler Jeep Dodge I was asked to send them a copy of my bill. I did and received an email saying that there was no error made on their part. I called my salesman on Monday November 18 and discussed the fact that there was NEVER a mention of additional costs that I would have to pay. Seeing as this dealership set me up with the lease they should have been aware and informed me. I stated simply that this is terrible customer service and very misleading. As a customer, I do not appreciate this and will take this into consideration when this lease is up and I am looking for a new car. I was told a note would be left for the manager to return my call. By Saturday 11/23 I had not received a call back. So I called, waited on hold for 5 minutes and then was told that I would receive a call back that day. This was at 3:30 and the dealership closes at 8. By 7:30 still no call, so I called back one last time and requested to simply wait on hold this time instead of waiting until Monday. I waited on hold for a total of 45 minutes and 12 seconds; they hung up on me. Sadly, this experience and absolutely terrible customer service has encouraged me to take my business elsewhere and I would recommend that others do the same. More

Worst dealer ever!!! Let me start by saying that I am rewriting this review because my nephew was refused his money back that he was overcharged by this dealer until I rem Let me start by saying that I am rewriting this review because my nephew was refused his money back that he was overcharged by this dealer until I removed my previous review. Bill the sales manager is one of the rudest people I have ever met. He has no customer service skills what so ever he actually even threatened to fight me because I was pointing out how he was ripping of my nephew. They advertised the car on the website as a certified preowned vehicle for $27,999.00 and then they charged him $2000.00 for the CPO which was not stated in the advertisement. When I pointed that out Bill the service manager got really irate and said that this has nothing to do with me mind you I was looking out for my nephew who they ripped off the day before by charging him the CPO twice which I believe should not even have been charged at all. Buyer beware when going to this dealer and check all of your paperwork 3 times before you sign anything. They got my nephew because he did not speak English well and just had him sign a bunch of paperwork he did not understand. Once again if possible avoid this dealer if you value your money and your worth as a human being as this place does not treat customers with respect!!! More