Route 46 Chrysler Jeep Dodge - Service Center

Absolutely the worst service experience I’ve ever had. I brought my Jeep in with nothing more than a check engine light. The vehicle was running perfectly fine — no noises, no performance issues, nothi I brought my Jeep in with nothing more than a check engine light. The vehicle was running perfectly fine — no noises, no performance issues, nothing unusual. After keeping it for TWO FULL WEEKS, Route 46 Jeep came back with a shocking diagnosis: “catastrophic engine failure” and a push for a $16,000 engine replacement. The so-called “proof” they gave me? A spark plug with a bit of oil on it and what looked like coolant seepage — things that do not justify writing off an engine. Instead of walking me through possible causes or reasonable repair options, they jumped immediately to the most extreme and expensive fix they could. And then came the insult on top of the injury — they charged me over $900 for this so-called “diagnosis.” No real answers, no solutions, just scare tactics and a massive repair estimate that feels like nothing more than a blatant attempt to rip off a customer. This service department operates in a way that is shameful, dishonest, and unethical. If you value your money and your peace of mind, do yourself a favor: AVOID Route 46 Jeep at all costs. Get a second opinion, because what they’re doing here looks a lot more like predatory upselling than honest automotive care. More

Service department is terrible. I made an appointment and 3 days later they still haven't looked at my car. I called to find out what's going on and my service advisor was off today I made an appointment and 3 days later they still haven't looked at my car. I called to find out what's going on and my service advisor was off today and no one else there could help me. After arguing with whoever on the phone, i got a manager and took my car back. Called 3 other mechanics and Teterboro Jeep and they all said drop it off and youll have it back next day. This place is shady and does not care about the customer at all. Do yourself a favor and bring your vehicle anywhere else unless you don't want it back for weeks. More

🚨 WARNING: One of the Worst Service Experiences – Stay FAR Away from Route 46 Chrysler Jeep Dodge (Little Falls, NJ) This is by far the worst experience I’ve ever had with a service department, and I f FAR Away from Route 46 Chrysler Jeep Dodge (Little Falls, NJ) This is by far the worst experience I’ve ever had with a service department, and I feel a responsibility to share it to help others avoid the same costly mistake. My experience with the service manager Dave at this dealership was filled with lies, negligence, overcharging, and disrespect from beginning to end. I brought in my 2019 Dodge Ram due to strange noises. Dave fresco told me the flexplate was damaged and quoted me $1,981.77 for the repair. I was also charged $350 for a diagnostic, which he claimed would include a full check of the engine, transmission, and related systems if I approved the repair. I left my van with them for three days, expecting professional service. When I called their own parts department during that time, I was told the flexplate costs just $129. Yet, I was charged nearly $2,000 for that part and basic labor — no additional repairs were performed. After picking up the van and driving it for just 72 hours, the transmission began slipping. I returned to speak to Dave fresco, and he literally told me to “keep driving it — it’ll get better.” I’m not a mechanic, which is why I brought it to a dealership in the first place. I trusted them to do the job right. A few weeks later, my transmission completely failed. I asked for the promised diagnostic report — and Dave fresco casually said, “We don’t have one.” He admitted their “diagnosis” was just someone “listening to the engine.” That is not a diagnostic. That is a scam. Worse yet, I discovered from a third-party certified shop that the transmission had NO FLUID in it. Yes, they forgot to refill the transmission fluid after removing it to access the flexplate. The technician even showed me metal shavings in the oil after refilling it — likely due to damage caused by running the transmission dry for over a month. This wasn’t just sloppy work — it was negligence that destroyed my transmission. To this day, my van has been sitting dead in my driveway for over 2.5 months. I’ve had to rent a vehicle just to keep my business running. I called Dave over 10 times, left voicemails — not a single response. Not once did he stand up, take accountability, or offer any resolution. In fact, he wouldn’t even stand up from his chair to speak to me face-to-face. He gave me attitude like I was bothering him. I’ve since called multiple reputable mechanics and dealerships, all of whom confirmed that the same repair should’ve cost between $700–$800, completed same day, and included proper testing and diagnostics. None of them could believe what I was charged for what little was done. 🔴 Dave fresco is unprofessional, dishonest, and should not be allowed near a customer service desk. 🔴 Route 46 Chrysler Jeep Dodge is disorganized, negligent, and willing to take your money without doing the job right. 🔴 They left me with a destroyed vehicle, no support, no accountability, and thousands of dollars in damages. Please take my advice and STAY AWAY from this dealership. They took my hard-earned money, caused major damage to my business vehicle, and then completely disappeared. Shame on you, Dave fresco. You are the worst representative of customer service I’ve ever dealt with in my life. I hope this review helps prevent others from falling into the same trap. More

Worst service department I've ever dealt with. Appointments mean nothing. They sit on your car for weeks before they even look at it. It is nearly impossible to speak with an advisor or technician Appointments mean nothing. They sit on your car for weeks before they even look at it. It is nearly impossible to speak with an advisor or technician about status updates about your car. The receptionist tells you that someone will call you back and no one ever does. It's a joke over there and I would not send my worst enemy there! DO NOT GO THERE! More

This dealership is completely xx. Service department is the worst. Wish I can say more Service department is the worst. Wish I can say more More

I brought my vehicle here for a simple oil change and tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (M tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (Moriah Santos) and waited in the customer waiting room. After waiting for two hours! the service advisor walked into the waiting area to informed me that my vehicle is "All most done". Waited another hour (now 3 Hours since they check me in for an Oil Change/Tire Rotation) when I decided to check with the advisor on the status of my car. She said the car is done, but its still in the shop. What?? I actually saw my car in the shop with the hood still open. Waited another 20-30 mins when they pulled my car out into the parking lot. I paid $215.00, walked to my car to see that the car had greasy palm prints on the hood, and driver's side door. They never reset the oil life indicator, and did not change the Next Service Due window tag. I walked back in, and informed the service advisor, when a worker came out and told me it was his only second day with the company and did not know how to reset the the indicator. This place has the worst car service I've ever been to. They lost a committed consumer, I will never purchase or use this dealership ever again! P.S. The computers (according to the advisor) was down and could not print me any documents related to the service performed. More

IM there're happiest customer they could have . .ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me i .ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me is amazing at his job. I always leave super happy with my new car..Juan H who works in service is super excellent as well .. Anytime I need an appt he helps me out to accommodate me and makes sure I'm in and out..10 stars for these guys... More

Service for my vehicle took 3 weeks to get done. When I finally got my vehicle back, I come to find out 2 soft top zippers were missing from my glove box. Spoke to a manager and was told I should ha When I finally got my vehicle back, I come to find out 2 soft top zippers were missing from my glove box. Spoke to a manager and was told I should have taken everything out of my vehicle. No accountability for missing articles. Rather save myself the headache before taking my vehicle back there for service. Horrible experience. More

Horrible Customer Service in the parts department. I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me to pay for because I was still having the same issue. When I decided to take my car elsewhere they told me that I had to pay for the rental because the manager's signature was forged. They would not let me take out my car unless I paid. They decided to pay half and when I went to pick up my car I was charged an additional $159. When they called the service advisor she lied to my face (even though the phone calls are recorded) that was the price I was given. The car still has the same issue and no one will get back to me. More

As a dedicated member to Dodge/Mopar vehicles I have to say that my comments will be directed to service section’s unethical methods with customer service. Yesterday I pick up my vehicle and having Max Car say that my comments will be directed to service section’s unethical methods with customer service. Yesterday I pick up my vehicle and having Max Care you’d expect a certain level of care for not only the customer but also the vehicle. However was told nothing was wrong with my truck and as I return home u realize that the fault still exist. Service tech claims they couldn’t recreate the noise which leads me to believe no road test was done when I sent a video and told them when the noise begins. So as MAXCARE guidelines you have to pay for the rental if no fault is found See I have no issues with paying the rental my issue is that it took them eight days to mis diagnose my vehicle and was done at that time frame only cause I called in the fifth day asking for an update. Only to find out service advisor and service tech were both off. So no hand off at all if whomever is listed working on a vehicle or advisor nothing can be done until they return. That added more time for me to pay for the rental. See most would say don’t ask for the rental but I’ve done that once before and was without a vehicle for a week. A week plus is a long time for a single parent with two minors that require me to have a vehicle available at all times. In conclusion it was my fault to expect any accountability from this dealership at all for forgetting my vehicle was there in the first place. I worked years in the service Dept before and after my military service so I’m not ignorant to the methods of scheduled and unscheduled services. Not one to complain much but in all my years owning a dodge vehicle and dealing with “Chrysler Jeep Dodge” for almost 20 years, this is a first for me where I have to complain about something like this. This leads me to believe that my rental fee would’ve been more than what I paid if I’d never call in the first place. So when do we draw the line as an organization? When do we care about a clients wallet? Not their problem so I suggest to never ask for a rental and know coming in that the turnaround is whenever. Unsure what a reasonable turnaround standard is for this service department. I can go on and on for the other times I was dissatisfied with the service Dept. I have three instances where timeline and turnaround for things to get done took longer than usual. I believe in baseball rules so these folks have three strikes and now I’m done coming back here for any service in the future. Hope this helps anyone considering coming here for any service. More