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Phil Mastellone
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55 Reviews
55 Reviews
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55 Reviews of Phil Mastellone
July 10, 2023
Horrible Customer Service in the parts department. I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me to pay for because I was still having the same issue. When I decided to take my car elsewhere they told me that I had to pay for the rental because the manager's signature was forged. They would not let me take out my car unless I paid. They decided to pay half and when I went to pick up my car I was charged an additional $159. When they called the service advisor she lied to my face (even though the phone calls are recorded) that was the price I was given. The car still has the same issue and no one will get back to me. More
by tmnewton10
Other Employees Tagged: peter
Helpful 
December 13, 2022
I do NOT recommend this location for your service needs. We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 W We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 WEEKS (14 days we were without car) due to constant excuses and saying their "mechanics are all sick." Finally they said they will need to charge us an ADDITIONAL $2000 to fix the job they didn't complete. It's hilarious just reading this. Overall very unprofessional staff and rude to customers. Stay AWAY from this location for service please. 0/5 stars More
by y.naim
Other Employees Tagged: Angello Arias
June 21, 2022
good service good attention I recommend it good people who attended me and very good treatment thanks for your attention good job who attended me and very good treatment thanks for your attention good job More
by leolr75
Verified CustomerOther Employees Tagged: PJ Chak, Angello Arias, Jajuan Burgess, Cauly Chak
June 13, 2022
Good service. A little high on price. $55.. for three lug nuts. Last service done was the same, oil change & rotation. Asked to remove locks . Service remed one lo A little high on price. $55.. for three lug nuts. Last service done was the same, oil change & rotation. Asked to remove locks . Service remed one lock and kept the key. . More
by CAPPIELLO8
June 10, 2022
Never had a problem with scheduling service. The team there is always fast and reliable. Love going to them. My recent service I dropped off my car and was called right away that it was ready to The team there is always fast and reliable. Love going to them. My recent service I dropped off my car and was called right away that it was ready to be picked up. Happy customer! More
by sheenaperez
Other Employees Tagged: Angello Arias, Marlon Villatoro
June 09, 2022
Thanks to all the folks at Rte 46 Dodge. They got me in and out with minimal pain and provided stellar customer service. Well done. I’d recommend your group and come back again. They got me in and out with minimal pain and provided stellar customer service. Well done. I’d recommend your group and come back again. More
by daenabock
Other Employees Tagged: Juan
May 27, 2022
Great service and customer service very professional helps with pricing the greeters are awesome makes u feel welcome helps with pricing the greeters are awesome makes u feel welcome More
by angel_mar36
Other Employees Tagged: Cauly Chak
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