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Phil Mastellone
Phil Mastellone, , Route 46 Chrysler Jeep Dodge
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Phil Mastellone

Route 46 Chrysler Jeep Dodge

1655 US-46
Little Falls, NJ 07424

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4 Reviews of Phil Mastellone

September 06, 2016

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"Do not recommend customer satisfaction is not their #1 prior"

- V

In July my lease was up on my Jeep so I decided to get into a 16 challenger. Salesperson was very good since I've only done business with him in the past. However, upon picking up my vehicle I found a blemish on the hood and immediately brought it to his attention, was told it will come out after washing. Two to three weeks later I get it washed and found that blemish along with multiple other ones throughout the vehicle looked as if they are rusting. I then brought the car back atleast 4 times and was more than compliant with their demands, as much as I didn't want to. Pictures were taken to send to chrysler and was denied any repairs (I didn't want my brand new vehicle to get painted and returned back to me). So then another visit was arranged for another body shop to look at it, which they got some of it out. I was then returned the vehicle with two new scratches on my vehicle. I personally ally do not feel it is fair toenough as a returning customer to be treated the way I have been, I think I should receive a replacement vehicle at this point. Throughout this process I've tried contacting the president/VP but only to get handed to the gm whome told me I would not get a painted car back. With the new scratches on the car the vehicle has to get painted and the spots on the vehicle (looks as if clear coat is bubbling) are present. Chrysler, the gm, and the service managers are all involved in this ordeal I am having and yet after being compliant still am paying for a vehicle I cannot enjoy. CUSTOMER SATISFACTION IS NOT THEIR #1 PRIORITY!!!!

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Recommend Dealer
No

Other Employees Tagged: Joe Gorr , Rob Henry

Sep 28, 2016

V responded

Dijana I have called you back numerous times where you have not returned any of my calls. Shows how customer satisfaction is this dealerships priority .

Sep 14, 2016

Route 46 Chrysler Jeep Dodge responded

Hello, my name is Dijana and I am the Customer Service Specialist for Route 46 Chrysler Jeep Dodge. I would like to apologize for the experience you had at our dealership. We do pride ourselves on providing 100% customer satisfaction and I would like the opportunity to speak with you so that I can put you in contact with the Director of all our service departments. My contact information is 973-256-1200 ext. 1015. Thank you and I look forward to speaking with you!

December 29, 2014

Dealership Rating

"service"

- jeepcher

Th3 worst place to being your car for service 2 hours waiting for an single oil change and if you the car need to stay for 4+ hours for service you need to wait 2 hours for their driver to take you home im not recommending this service department

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Recommend Dealer
No

Other Employees Tagged: Ed Harney

June 11, 2014

Dealership Rating

"Duct tape and grand larceny"

- thunderkiss65

My insurance paid $2000 to have a wiring harness replaced due to rodent damage. The service advisor warned me that I should not drive it until they install a "new" wiring harness. Instead of replacing a $600 wiring harness at $100 an hour, they had their mechanic cut through the exposed wiring and reconnect it and then tape it up. $2000 and 12 hours billed on top of another 20 hours tacked on to cover their bottoms which they said they were doing me a favor by not billing me; they decide it is done and give me my car to go home with. So I brought it to another dodge service station for an inspection, and it fails. They tell me to bring it back in 10 days tosee if the sensors reset themselves because the car needed more miles on it to get eeverything to work right. I go to drive away and 500 feet from the service driveway the check engine light comes on and I bring it right back. The other dealer takes the car and the advisor calls me and says that the mechanic pointed out that there is no "new" wiring harness in the car and they only rewired and taped the harness and wired it wrong at that which caused the camshafts to malfunction and break. I called Scott the service manager at route 46 Chrysler Jeep and dodge in a fury telling him everything he did wrong. He denied it, and said, "I watched the mechanic put in a new one myself". I told him what the other mechanic at another dealer said and he got very angry and hung up the phone on me. He called me back fifteen minutes later after talking to my insurance agent who said he would gladly be my witness in court, and Scott says, "I'm so sorry, my mechanic only repaired the wire instead of replacing it, I am very sorry, I feel so embarrassed, I will send the new wiring harness to the other dealer and pay for the install there." So it was the mechanics decision to only fix the wiring and help the dealer pocket $2000? At the other dealer where my car was the service manager had not heard from Scott, saying Scott didn't tell me about paying for a new wiring harness. They replaced the camshafts, cam phasers, and valves all which malfunctioned from a improperly repaired wiring harness which was charged on my receipt as being a new wiring harness. since then I spoke to Scott. it's been a month now, my car is not fixed, I told him that this is a serious issue that they sent me on the road with a car that had bad wiring, also to mention that the car stalled 3 times on the highway going home the day they gave it back after they first fixed it. I mentioned to Scott just a few minutes before writing this and I said, "your mechanics faulty wiring job caused the camshafts to break, and the cam phasers to fall apart is what the mechanic at the other dealer told me", I also told him, "I have contacted dodge customer assistance and that all this new problems with the camshafts and cam phasers were paid for by Chrysler under warranty and that I will be mentioning that to Chrysler. Scott became very angry and defensive, saying, "i am friends with all of them at chrysler, i know all of them and have worked with them for 30 years and they will always take my word over yours, they pay me to go to court with my engineering degree to debunk all claims like this and i get paid for it." He kept mentioning about the cam phasers and pretending to ignore the camshaft problems which were caused by the faulty wiring job. when i mentioned that the mechanic at the other dealer told me that is what caused the camshafts to break, he became very angry, and started mumbling beligerantly, called me "crazy" and hung up the phone on me. Seriously! For everyone's SAFETY, DO NOT GO HERE! They gave me back my car when it was a serious potential fire hazard, exactly what they warned me against; saying I needed a new wiring harness.

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Recommend Dealer
No

Other Employees Tagged: scott

September 10, 2013

Dealership Rating

"Where to start?? What a great crew. They had to work..."

- 13Avenger

Where to start?? What a great crew. They had to work twice as hard with the banks to get me approved, and did just that. I love our new vehicle and there is no doubt in my mind, that without the efforts of Darren Katz in Finance, it wouldn't have happened. After having a week of time wasted by a dealership in Connecticut, the trip to NJ to work with TJ in Sales and Darren in Finance was more than worth it. Great job and thank you to Route 46 Chrysler Jeep Dodge.

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Recommend Dealer
Yes

Other Employees Tagged: TJ Miller, Darren Katz

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