Route 46 Chrysler Jeep Dodge - Service Center

I never have an issue making a service appointment for any of my vehicles. I am kept informed of any "anomalies" that are found as the vehicle is being serviced, and service recommendations are offered at any of my vehicles. I am kept informed of any "anomalies" that are found as the vehicle is being serviced, and service recommendations are offered at the time. The car is always ready when promised and drop-off and pick-up is never an issue. The service staff is helpful and very professional. More

They did a good job although the price of an oil change went from $60 to $90 in a couple of months. Other than that the place is nice and the wait wasn't too long. went from $60 to $90 in a couple of months. Other than that the place is nice and the wait wasn't too long. More

Service was good service technician was excellent great experience overall thank you I don’t know what else to say would definitely recommend this dealership to friends and family experience overall thank you I don’t know what else to say would definitely recommend this dealership to friends and family More

I worked with Arman. He was great and made the process simple my loaner car was available He was great and made the process simple my loaner car was available More

The waiting area was nice. Appreciated the coffee machine. Angelina provided courteous & excellent customer service. Good experience overall. Appreciated the coffee machine. Angelina provided courteous & excellent customer service. Good experience overall. More

All was professional. However, the cost of diagnosis was too steep: $225. I can understand half that, but $225 is too much. I wonder if I had decided on replacing the However, the cost of diagnosis was too steep: $225. I can understand half that, but $225 is too much. I wonder if I had decided on replacing the radio, that the cost of diagnosis would have been applied or, as I thought, separate. More

They perform the maintenance and requested inspections as needed. I waited so the car was finished quickly. needed. I waited so the car was finished quickly. More

Nicole who was my service advisor was very helpfull and easy to work with, good communication skills easy to work with, good communication skills More

My Experience was less than stellar with my recent Service appointment. The Receptionist/front desk who took the initial request for the appointment was extremely rude and unprofessional. Upon my a Service appointment. The Receptionist/front desk who took the initial request for the appointment was extremely rude and unprofessional. Upon my arrival, I was told to stay in my car until a service advisor was available.. after 10 min waiting in my sweltering vehicle was approached and asked what i was there for and if I had a copy of my warranty ( which luckily I did) only to be told, oh its already in the system. When I asked how long the service would take he stated 40 Min to 1Hour, Which was absolutely fine, I didnt expect an exact assumption. I was in for a slow leak/tire sensor, tire kept going flat. Mind you my service to simply Patch a tire took nearly 3hrs. NOT once did the service advisor come out to keep me posted. After 1hr I asked how they were doing.. he stated oh they found a nail and they will patch it, should be ready in the next 10-15 min.. great.. NOT!! another hour later, I went in and asked again what the ETA of my car was.. he said oh they are wrapping up and should be done in 5-10min.. Mind you I have a clear vision of my car on a lift missing the tire.. I simply asked the car is still on the lift and there is no tire on it. I dont mind waiting, however it would have been the right professional thing to do to keep the customer informed. We had work at 4pm.. I got there approx 115pm ( 15min prior to my appt) and did not leave the lot till 415! The level of service should set an establishment apart.. and this one fell short all around just Terrible service. PS.. 3days later.. still have issues with the Tire and I have the Tire Coverage that we paid extra for.. Unfortunately we will be keeping the car and this is the dealership it was purchased from and will reluctantly have to take it back.. next time I will drop it off! More

They need to improve communication with customers on delays in servicing their vehicle. If I did not constantly call myself I would not have known what the status was. delays in servicing their vehicle. If I did not constantly call myself I would not have known what the status was. More