Route 46 Chrysler Jeep Dodge - Service Center

Danny the service manager I recently caught a flat tire and my tire needed to get replaced. I called Saturday March 2, 2019 to ask them about the cost and availability of the t I recently caught a flat tire and my tire needed to get replaced. I called Saturday March 2, 2019 to ask them about the cost and availability of the tire. I was on the phone for 20 minutes and going back and forth with part and service to schedule my appointment. I was told they had the tired and CONFIRMED it. They made the appointment for the following Monday on the morning, in which I sent my husband since the car is under his name. As he went in to drop the car off he was told the tire wasn’t there and that it would be ready Tuesday afternoon. Of course I was upset because I work in the city and I wrong back and forth is expensive for something I called and confirmed. I called the service rep ( Shawn) and he passed me to the manager, Danny told me there’s nothing he can not even discount this tire or throw any kind of service for the inconvenience. Yet he told me I can use this tire for 500 miles which after I did my research it says it’s only safe to use it for up to 70 miles. So aside from us just having a snow storm and the roads being bad he wants me to keep risking my safety. He didn’t even offer a loaner car for the days we wouldn’t have the vehicle instead he told me to just pick up the car and drive it and come back. I was very upset and dissatisfied with the service department when I recently went with my brother to buy a car from this particular dealership. Very upsetting and dissatisfied with the service More

SERVICE IS AWFUL DONT DROP YOUR CAR HERE FOR SERVICE AS A MATTER FACT DONT EVEN BUY A VEHICLE HERE BECAUSE GOD FORBIDD YOU HAVE A QUESTION FOR THIS OWNER FRANK ESPOSIT DONT DROP YOUR CAR HERE FOR SERVICE AS A MATTER FACT DONT EVEN BUY A VEHICLE HERE BECAUSE GOD FORBIDD YOU HAVE A QUESTION FOR THIS OWNER FRANK ESPOSITO HE IS NEVER AVAILABLE AND EVEN IF HE IS HE WONT PICK UP AND THAT IS PER EMPLOYEES THAT SAY IT ! More

Lousy service For starters, the phone service is horrible. Must have been disconnected 10 times --sometimes after long holds (15 minutes or so). You must make be For starters, the phone service is horrible. Must have been disconnected 10 times --sometimes after long holds (15 minutes or so). You must make be transferred about 5 times to get to the right person. They don't do the repairs properly and give inaccurate information about having parts for recalls. The service advisers either don't know or don't care about responding to questions. My service adviser must have told me five times to make sure to give a perfect rating. Very obviously, nobody here cares a bit about the customer. Basic services are all overpriced; they cost much more than almost anywhere else. The waiting area is unpleasant. They don't follow up as promised regarding missing parts. More

Once you have a problem you will regret bying here. Very sorry I bought my work truck from them. When you have to call Dodge headquarters to resolve warranty repairs you will never go back again. Starte Very sorry I bought my work truck from them. When you have to call Dodge headquarters to resolve warranty repairs you will never go back again. Started out with a damaged bumper at delivery.....BEWARE OF THIS PLACE. More

Worst service dept. Made appt. 3 wks. Ago for a recall and oil change was told a 2 hr. Job, dropped truck off on Sun. Afternoon , they called me 7:30am Mon. trying to up Made appt. 3 wks. Ago for a recall and oil change was told a 2 hr. Job, dropped truck off on Sun. Afternoon , they called me 7:30am Mon. trying to up sell me a radiator flush, said no, told them I’ll pick truck up at 4. Told that would be fine, called at 1:45 to check on it and was told they were working on it as we spoke and it would be done by 4. My wife left work an hr. Early to take me to pick it up, at 4:15 as we’re just about there , get a call that it’s not ready come pick it up on tues. REALLY!! Got here and told truck WASN’T EVEN TOUCHED! Not even oil change! Went ballistic , STAY AWAY from this place , EVERY TIME I come here it’s a disaster! More

Worst Customer Experience of my life Was having transmission problems on a Jeep we owned and took it here. Worst Customer Experience I ever had. I gather not all the Service Advisors t Was having transmission problems on a Jeep we owned and took it here. Worst Customer Experience I ever had. I gather not all the Service Advisors there could be as bad as the one I had. Couldn't be possible or don't see how the place could still be in business. We were treated rudely from the day the vehicle was brought in until we picked it up. What we were told would take about 4 days took 17 days. When we finally picked the car up there were mud prints inside the car, another advisor saw the condition and told us to bring the car back whenever we wanted to a full detailing at no charge. This all happened in December 2017. When we took the car for an oil change in Januiary he informed us that a bolt was missing on the transmission. We brought the Jeep back for the detailing and informed them about this missing bolt. They acknowledged it was missing and replaced it. Now the latest, we're in July and the transmission is leaking, appears to be from a seal. I've taken it to another dealer and have opened my second case with the Jeep Customer Care Service Center. I would never use this dealership for anything again. They are located on a major highway in NJ and all the bad concerns someone has about dealing with car dealers....well you can find them all here. More

Don't Risk Your Life While driving down the Highway on Memorial Day Weekend, BOTH rear wheels start coming off. This is after bringing my vehicle in for rear wheel brake While driving down the Highway on Memorial Day Weekend, BOTH rear wheels start coming off. This is after bringing my vehicle in for rear wheel brake service and tire rotation at RT 46 Jeep in Little Falls. Several days later and many messages left for the service manager and not a word from these idiots. Clearly they're not interested in the safety and well being of their customers. DO NOT RISK YOUR LIFE OR THE LIVES OF YOUR PASSENGERS! You could literally DIE and Cause the death of others if you take your vehicle to be serviced at this joke of a service department. I am issuing a formal complaint to Jeep and the transportation department agains these clowns and HIGHLY recommend that if yo've had the misfortune of bring your vehicle to RT 46 Jeep in Little Falls, NJ, promptly bring it to a REAL mechanic and professional to inspect the work. Don't risk your life! More

Returning My Leased Vechile My experience with Route 46 Chrysler Jeep Dodge Dealership was awful. My lease is up today May 16 2018, and they have called me over 30 times in the My experience with Route 46 Chrysler Jeep Dodge Dealership was awful. My lease is up today May 16 2018, and they have called me over 30 times in the last month as a reminder to tell me that my lease is up and to go over my options. I have told several different Representatives that my plan is to return the car once my lease is up and that I'm not looking to purchase another vehicle at this time. Each time I told a representative this their tone changed and they were rushing me off the phone. They all informed me I didn't need to make and appointment unless I'm looking to buy another vehicle. So when I called up there today to return my vehicle I was asked, "was I interested in purchasing a new vehicle today". Once I replied No, I was told that their is only one person named RJ that deals with Lease Returns. I then asked if I can return the vehicle today and come back tomorrow to fill out what ever paper work needed to done. I was told no without and explanation. I then asked to speak to the Manager. I was then told the Manager was off today as well. I then ask if I can speak with the general manager and was told NO. I then asked can I speak to someone else in regards to this matter. I was instructed by a gentlemen that I can call another Chrysler dealership and return it there. I asked him for the number to the Verona location and was told that I would have to Google it in a very unprofessional matter. I called the Verona location and was told that they would only take my vehicle if I purchase a car from them. This dealership only gives you good customer service if you are purchasing a car. If your not making a purchase that treat you like your bothering them. I will never make another purchase from this dealership or any Chrysler Dealership again in My Life. More

Terrible Service I tried to return my car today because me lease is up and they were not helpful at all. They only have one guy who deals with customers returning leas I tried to return my car today because me lease is up and they were not helpful at all. They only have one guy who deals with customers returning leased cars and he was off today. When asked to speak with a manager I was told he was off today as well. They told me if I wasn't buying a car today then they would not have space for my car and that I should call another dealership even though I purchase the car from them. More

Long wait and forgetful I had an appointment for 3oclock today 4 1/2 hours later I go out and they didn’t know I was a waiter on my invoice it states I was! I went there for I had an appointment for 3oclock today 4 1/2 hours later I go out and they didn’t know I was a waiter on my invoice it states I was! I went there for a tire and a sensor!! I call my husband who tells me to make sure they put the dummy back in so I go look and sure enough they forgot it!! Someone is getting a piece of my mind tomorrow More